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- Tasks: Join our team to ensure top-notch advice quality and compliance in financial services.
- Company: We're a fast-growing firm in Farnborough focused on delivering excellent consumer outcomes.
- Benefits: Enjoy a dynamic work environment with opportunities for professional growth and development.
- Why this job: Make a real impact by enhancing customer experiences and ensuring regulatory compliance.
- Qualifications: Must have experience in compliance or advisory roles and relevant professional qualifications.
- Other info: Ideal for detail-oriented individuals who thrive in teamwork and communication.
The predicted salary is between 36000 - 60000 £ per year.
My client based in Farnborough is seeking a Business Quality Officer to join their fast-growing team! You will be responsible for file checking, remotely reviewing the suitability and quality of advice given to customers by Advisers, and ensuring that any identified areas of concern or development are appropriately addressed. Furthermore, you will maximize risk mitigation by providing proactive identification and monitoring of regulatory, control, and process risks, thereby supporting management in ensuring the optimization of suitable consumer outcomes.
Duties
- Assist in the implementation of the Compliance Plan in relation to all aspects concerning Business Quality.
- Accurately assess the suitability of advice given by the Advisers against the standards set by OFSL.
- Issue clear and accurate feedback confirming any required remedial actions necessary to avoid negative consumer outcomes.
- Ensure that any required remedial actions are completed by Advisers within acceptable timescales.
- Maintain knowledge of OFSL compliance procedures and relevant Regulatory Rules.
- Maintain the technical knowledge necessary to assess the suitability of advice provided by Advisers across the range of products and services offered by OFSL.
- Identify and report potential cases of financial crime.
- Maintain records to the standards necessary to demonstrate Adviser and departmental performance.
- Effectively communicate with and deal with queries raised by Supervisors.
- Meet the departmental standards with regard to service standards and productivity.
Skills and Experience
- Investigating and assessing suitability and quality of advice.
- Provision of clear and concise feedback.
- Ability to ensure that identified remedial actions are followed through.
- Experience in a compliance or advisory position. Recognized professional qualifications equivalent to FPC are mandatory.
- Financial services experience is essential, preferably obtained in a life and pensions environment.
- Attention to detail.
- Excellent communication skills.
- Planning and organization.
- Teamwork.
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Business Quality Officer employer: Mulberry Recruitment
Contact Detail:
Mulberry Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Quality Officer
✨Tip Number 1
Familiarize yourself with OFSL compliance procedures and relevant regulatory rules. This knowledge will not only help you in the interview but also demonstrate your commitment to understanding the standards expected in the role.
✨Tip Number 2
Highlight any previous experience you have in assessing the suitability and quality of advice. Be ready to discuss specific examples where you provided clear feedback and followed through on remedial actions.
✨Tip Number 3
Showcase your attention to detail and communication skills during any interactions with us. These are crucial for the Business Quality Officer role, so be prepared to give examples of how you've effectively communicated complex information in the past.
✨Tip Number 4
Demonstrate your teamwork abilities by discussing how you've collaborated with others in a compliance or advisory position. We value candidates who can work well within a team to achieve common goals.
We think you need these skills to ace Business Quality Officer
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Business Quality Officer position. Understand the key responsibilities and required skills, as this will help you tailor your application effectively.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience in compliance or advisory roles, particularly in financial services. Provide specific examples of how you've assessed suitability and quality of advice in previous positions.
Showcase Communication Skills: Since excellent communication is crucial for this role, make sure to demonstrate your ability to provide clear and concise feedback. Use examples from your past work where you successfully communicated complex information.
Tailor Your Application: Customize your CV and cover letter to reflect the specific requirements mentioned in the job description. Mention your knowledge of OFSL compliance procedures and any relevant qualifications that align with the role.
How to prepare for a job interview at Mulberry Recruitment
✨Understand the Compliance Landscape
Make sure you have a solid grasp of OFSL compliance procedures and relevant regulatory rules. This knowledge will not only help you answer questions confidently but also demonstrate your commitment to maintaining high standards in business quality.
✨Showcase Your Attention to Detail
Prepare examples from your past experience where your attention to detail made a significant impact. Whether it was identifying a potential risk or providing feedback that led to improved outcomes, these stories will highlight your suitability for the role.
✨Communicate Clearly and Effectively
Since the role involves issuing feedback and dealing with queries, practice articulating your thoughts clearly. Use concise language and be prepared to explain complex concepts in a way that is easy to understand.
✨Demonstrate Teamwork and Collaboration
Be ready to discuss how you've worked effectively within a team in previous roles. Highlight instances where you collaborated with others to achieve common goals, especially in a compliance or advisory context.
