At a Glance
- Tasks: Build strong customer relationships and identify growth opportunities.
- Company: Global leader in premium visual display solutions.
- Benefits: Competitive salary, office-based role, and a supportive team environment.
- Other info: Join a dynamic team with opportunities for personal and professional growth.
- Why this job: Make a real impact by enhancing customer success and engagement.
- Qualifications: Experience in customer success or account management is essential.
The predicted salary is between 40500 - 49500 £ per year.
Location: Bracknell
Salary: Competitive
Hours: Monday–Friday, 9.00am–5.30pm – Office Based
About the Role
Our client is a global organisation specialising in premium visual display and imaging solutions, serving customers across various sectors. They are looking for a Customer Success Executive to join their growing Marketing team. This is an exciting opportunity for a commercially minded, customer-focused individual who enjoys building strong relationships and identifying opportunities to improve customer retention and growth. This is not a traditional sales role, but a sales-focused customer success position. You will manage relationships with a portfolio of customers, ensure they remain engaged, identify potential risks and opportunities, and work closely with Sales and Marketing to maximise customer value.
The role would suit someone with experience in customer success, account management, customer retention, sales operations or sales development.
Key Responsibilities
- Build and maintain strong, long-term customer relationships.
- Act as a key point of contact for an allocated customer portfolio.
- Proactively engage with customers to understand their needs and identify opportunities.
- Monitor customer engagement and identify retention risks.
- Identify and pass qualified sales opportunities to the Sales team.
- Support customer onboarding, training sessions and webinars.
- Gather customer feedback and communicate insights to internal teams.
- Maintain accurate and up-to-date CRM records.
- Conduct account research and stakeholder mapping.
- Support marketing campaigns, events, exhibitions and trade shows.
- Produce regular reports and contribute to improving customer engagement strategies.
- Ensure customer data is handled responsibly and in line with GDPR.
About You
- Experienced in customer success, customer service, account management, retention or sales development.
- Confident, professional and highly relationship-focused.
- Commercially aware with a strong customer-first approach.
- Comfortable using CRM systems and Microsoft Office.
- Organised, proactive and able to manage multiple priorities.
- A strong communicator with excellent attention to detail.
- Curious, resilient and keen to learn and develop.
- Comfortable working collaboratively across Sales, Marketing and wider teams.
Desirable: Experience within a B2B, technology, healthcare, IT, creative or professional services environment, and experience with Microsoft Dynamics CRM.
Customer Success Manager in Bracknell employer: Mulberry Recruitment
Join a dynamic and supportive insurance brokerage in Wokingham, where you will receive comprehensive training and the opportunity to grow your career in the insurance industry. With a friendly work culture that values teamwork and communication, this role offers a chance to develop your skills while contributing to a thriving business. Enjoy a competitive salary and the satisfaction of providing excellent customer service in a busy and engaging environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager in Bracknell
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Mulberry Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Mulberry Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Manager in Bracknell
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Mulberry Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Mulberry Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Mulberry Recruitment!
How to prepare for a job interview at Mulberry Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
