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For Companies At a Glance
- Tasks: Handle customer calls, manage complaints, and ensure data accuracy.
- Company: Join a dynamic team in Wokingham focused on customer satisfaction.
- Benefits: Enjoy remote work flexibility with a competitive pay of £13ph.
- Why this job: Perfect for those seeking a temporary role with immediate start and valuable experience.
- Qualifications: Fluency in both Italian and English is essential; customer service experience preferred.
- Other info: Full-time hours from Monday to Friday, 8am to 5pm.
Type: Temporary - Ongoing
Salary: £13ph
Location: Wokingham - Work From Home
Our client based in Wokingham are looking for a German/English Speaking Customer Service Agent to join their team. This is an ongoing temporary role working from home and paying a salary of £13ph. This is a full time position working the hours of Mon-Fri, 8am - 5pm. Please note as this is a temporary role you must be available to start immediately.
Main Duties
- Productivity levels such as call answer rates, targets and workstation attendance
- Data capture accuracy
- Inbound and Outbound calls relating to the product
- Managing customer complaints and escalations within the agreed SLA’s
Bilingual Italian/English Speaking Customer Service Agent employer: Mulberry Recruitment
Contact Detail:
Mulberry Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bilingual Italian/English Speaking Customer Service Agent
✨Tip Number 1
Brush up on your customer service skills, especially in handling complaints and escalations. Practising common scenarios can help you feel more confident during the interview.
✨Tip Number 2
Familiarise yourself with the company’s products and services. This knowledge will not only impress during the interview but also help you answer questions more effectively.
✨Tip Number 3
Prepare to demonstrate your bilingual skills. You might be asked to switch between languages during the interview, so practice speaking both Italian and English fluently.
✨Tip Number 4
Show your flexibility and readiness to start immediately. Highlighting your availability can set you apart from other candidates who may have longer notice periods.
We think you need these skills to ace Bilingual Italian/English Speaking Customer Service Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your bilingual skills in Italian and English. Include any relevant customer service experience and specific achievements that demonstrate your ability to meet productivity targets.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your language skills. Mention why you are interested in this temporary role and how you can contribute to the team, especially in managing customer complaints.
Highlight Relevant Skills: In your application, emphasise skills such as data capture accuracy, call handling, and your ability to work under pressure. These are crucial for the role and will make your application stand out.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential in customer service roles.
How to prepare for a job interview at Mulberry Recruitment
✨Brush Up on Your Language Skills
Since the role requires bilingual proficiency in Italian and English, make sure to practice speaking both languages fluently. Prepare to demonstrate your language skills during the interview by engaging in a conversation or answering questions in both languages.
✨Familiarise Yourself with Customer Service Scenarios
Understand common customer service scenarios and how to handle them effectively. Be ready to discuss your previous experiences dealing with customer complaints and escalations, as well as how you met productivity targets in past roles.
✨Research the Company and Its Products
Take some time to learn about the company and the products they offer. This will not only help you answer questions more confidently but also show your genuine interest in the role and the organisation.
✨Prepare Questions for the Interviewer
Have a few thoughtful questions ready to ask the interviewer. This could be about the team dynamics, the training process, or what success looks like in this role. It shows that you are engaged and serious about the opportunity.
