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For Companies At a Glance
- Tasks: Handle customer calls and manage complaints while meeting productivity targets.
- Company: Join a dynamic team in Wokingham, focused on excellent customer service.
- Benefits: Enjoy remote work flexibility with a competitive pay of £13 per hour.
- Why this job: Perfect for those seeking a temporary role with immediate start and valuable experience.
- Qualifications: Fluency in both French and English is essential; customer service experience is a plus.
- Other info: Full-time hours are Monday to Friday, 8am to 5pm.
The predicted salary is between 27360 - 31200 £ per year.
Type: Temporary - Ongoing
Salary: £13ph
Location: Wokingham - Work From Home
Our client based in Wokingham are looking for a French/English Speaking Customer Service Agent to join their team. This is an ongoing temporary role working from home and paying a salary of £13ph. This is a full time position working the hours of Mon-Fri, 8am - 5pm. Please note as this is a temporary role you must be available to start immediately.
Main Duties
- Productivity levels such as call answer rates, targets and workstation attendance
- Data capture accuracy
- Inbound and Outbound calls relating to the product
- Managing customer complaints and escalations within the agreed SLA’s
Contact Detail:
Mulberry Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bilingual French/English Speaking Customer Service Agent
✨Tip Number 1
Brush up on your customer service skills, especially in handling complaints and escalations. Practising common scenarios in both French and English can help you respond confidently during the interview.
✨Tip Number 2
Familiarise yourself with the company's products and services. Understanding what you'll be supporting will not only impress your interviewers but also prepare you for any questions about how to assist customers effectively.
✨Tip Number 3
Since this role is remote, ensure you have a suitable workspace set up at home. During the interview, mention your home office setup to demonstrate your readiness for a work-from-home position.
✨Tip Number 4
Showcase your bilingual abilities by preparing to switch between French and English during the interview. This will highlight your fluency and adaptability, which are crucial for a customer service role.
We think you need these skills to ace Bilingual French/English Speaking Customer Service Agent
Some tips for your application 🫡
Highlight Bilingual Skills: Make sure to emphasise your proficiency in both French and English. Mention any relevant experiences where you used these languages, especially in customer service settings.
Tailor Your CV: Customise your CV to reflect the specific requirements of the role. Include any previous customer service experience, particularly in handling calls and managing complaints, as this is crucial for the position.
Craft a Strong Cover Letter: Write a compelling cover letter that outlines your motivation for applying and how your skills align with the job description. Be sure to mention your availability to start immediately, as this is a key requirement.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that all information is clear and professional, reflecting your attention to detail.
How to prepare for a job interview at Mulberry Recruitment
✨Brush Up on Your Language Skills
Since this role requires bilingual proficiency, make sure to practice both your French and English speaking skills. Be prepared to demonstrate your fluency during the interview by answering questions in both languages.
✨Familiarise Yourself with Customer Service Scenarios
Think about common customer service situations you might encounter, such as handling complaints or managing escalations. Prepare examples from your past experiences that showcase your problem-solving abilities and how you maintained productivity.
✨Understand the Company and Its Products
Research the company and its products thoroughly. Knowing what they offer will help you answer questions more effectively and show your genuine interest in the role. It also allows you to ask insightful questions at the end of the interview.
✨Prepare for Remote Work Questions
As this position is work from home, be ready to discuss your experience with remote work. Highlight your ability to stay organised, manage your time effectively, and maintain communication with team members while working independently.
