Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Handle customer calls and manage complaints while meeting productivity targets.
- Company: Join a dynamic team in Wokingham, focused on excellent customer service.
- Benefits: Enjoy the flexibility of working from home with a competitive pay rate.
- Why this job: Perfect for those who love helping others and want to work in a supportive environment.
- Qualifications: Fluent in both French and English; customer service experience is a plus.
- Other info: Immediate start required; full-time hours from Monday to Friday.
The predicted salary is between 27360 - 31200 £ per year.
Type: Temporary - Ongoing
Salary: £13ph
Location: Wokingham - Work From Home
Our client based in Wokingham are looking for a French/English Speaking Customer Service Agent to join their team. This is an ongoing temporary role working from home and paying a salary of £13ph. This is a full time position working the hours of Mon-Fri, 8am - 5pm. Please note as this is a temporary role you must be available to start immediately.
Main Duties:
- Productivity levels such as call answer rates, targets and workstation attendance
- Data capture accuracy
- Inbound and Outbound calls relating to the product
- Managing customer complaints and escalations within the agreed SLA’s
Bilingual French/English Speaking Customer Service Agent employer: Mulberry Recruitment
Contact Detail:
Mulberry Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bilingual French/English Speaking Customer Service Agent
✨Tip Number 1
Brush up on your customer service skills, especially in handling complaints and escalations. Practising common scenarios in both French and English can help you feel more confident during the interview.
✨Tip Number 2
Familiarise yourself with the company's products and services. This knowledge will not only impress your interviewers but also enable you to answer questions more effectively and demonstrate your enthusiasm for the role.
✨Tip Number 3
Prepare to discuss your previous experience in customer service, particularly any bilingual roles. Highlight specific examples where you successfully managed customer interactions in both languages.
✨Tip Number 4
Since this is a work-from-home position, ensure you have a quiet and professional environment for your interview. This shows your potential employer that you are serious about the role and can maintain productivity from home.
We think you need these skills to ace Bilingual French/English Speaking Customer Service Agent
Some tips for your application 🫡
Highlight Bilingual Skills: Make sure to emphasise your proficiency in both French and English. Mention any relevant experiences where you used these languages, especially in customer service settings.
Tailor Your CV: Customise your CV to reflect the specific requirements of the role. Include any previous customer service experience, particularly in handling calls and managing complaints, as this is crucial for the position.
Craft a Strong Cover Letter: Write a compelling cover letter that outlines your motivation for applying and how your skills align with the job description. Be sure to mention your availability to start immediately, as this is a key requirement.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that your contact information is correct. A polished application reflects your attention to detail.
How to prepare for a job interview at Mulberry Recruitment
✨Brush Up on Your Language Skills
Since this role requires bilingual proficiency, make sure to practice both your French and English speaking skills. Prepare to demonstrate your fluency during the interview by engaging in a conversation in both languages.
✨Familiarise Yourself with Customer Service Scenarios
Think about common customer service situations you might encounter, such as handling complaints or managing escalations. Be ready to discuss how you would approach these scenarios, showcasing your problem-solving skills.
✨Know the Company and Its Products
Research the company and its products thoroughly. Understanding what they offer will help you answer questions more effectively and show your genuine interest in the role.
✨Prepare Questions for the Interviewer
Have a few thoughtful questions ready to ask the interviewer. This shows your enthusiasm for the position and helps you gauge if the company is the right fit for you.
