At a Glance
- Tasks: Provide top-notch customer service via email and phone for a global recall campaign.
- Company: Join a dynamic team in a home-based role with a focus on collaboration.
- Benefits: Earn £14.50 per hour with flexible hours and the comfort of working from home.
- Other info: Adaptable team player needed for a busy yet rewarding temporary position.
- Why this job: Make a difference by helping customers while developing your skills in a fast-paced environment.
- Qualifications: Fluent in Chinese and English, with strong customer service and Microsoft Office skills.
The predicted salary is between 30000 - 30000 £ per year.
Location: Homebased
Start Date: ASAP
Type: Ongoing Temporary
Salary: £14.50 per hour
Hours: 1am - 10am
My client based in Wokingham is looking for a Bilingual Chinese/English Speaking Customer Service Agent to join their team with this exciting new Global campaign. We are looking for candidates who have strong experience in providing solutions to customers, managing the deliverables of campaigns, managing relationships with customers, and excellent Microsoft Office ability, particularly Outlook.
The role is homebased and will entail responding to emails and telephone calls from customers who will have received notification regarding the recall product. Customers will communicate with you on this recall campaign by email and telephone, and you will be trained on how to answer the queries. It is a busy and fast-moving campaign and will sometimes have quiet days, so they are looking for someone to adapt to that environment. You will be working in a team and building relationships, so respect and kindness to your other colleagues and team leaders is a must!
Daily Duties:
- Managing the relationship and briefing requirements
- Answering emails and calls in a timely and efficient manner
- Working with colleagues to run successful campaigns
- To manipulate data and present data results to the clients in the required format
- To liaise with customers as part of the project coordination
