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- Tasks: Join us as an Apprentice Mortgage Administrator, processing client applications and supporting the mortgage journey.
- Company: Be part of a leading Mortgage and Protection Brokerage with a focus on growth and development.
- Benefits: Enjoy NVQ certification, remote work options, discounts, and paid leave for your birthday!
- Why this job: Gain valuable skills in a supportive environment while making a real impact in clients' lives.
- Qualifications: No prior experience needed; just bring a positive attitude and a desire to learn!
- Other info: Flexible hours, social events, and performance rewards make this a fun place to work.
Apprentice Mortgage Administrator £18,250 Blackwater Full time, Permanent – Hybrid Monday – Friday: 08:30am – 5:30pm, Fridays 5pm finish (flexibility to start earlier or finish later) A leading Mortgage and Protection Brokerage is offering an Apprenticeship in a Mortgage Administrator role, you will achieve an NVQ certification and studying 1 day work from home. You will develop your customer service and administrative skills in processing client mortgage applications, supporting for the whole process. To collect and check documentation, progressing applications and updating clients, lenders and solicitors in the chain. Responsibilities: Processing incoming client and lender documentation – including copying, checking, certifying and scanning. Regularly communicating and updating clients and lenders of case status, and to progress the case status, via telephone, email and letter. Answering incoming calls and transferring to the correct person/department. Handling sensitive information in a confidential and professional manner. Meet monthly and annual targets, including but not limited to completions, trustpilots, callstats, turnaround times and general insurance referral. Maintaining detailed records to comply with the regulations of the Financial Conduct Authority (FCA). Liaise with other related professionals such as brokers, solicitors, surveyors, underwriters, compliance, case checkers and other. Support QA and Complaints investigations with accurate and detailed statements as required. Work closely and collaboratively with other departments in the provision of great service, for example mortgage consultants in administering mortgage cases. Experience Able to demonstrate excel, word, and outlook skills Positive “can do” attitude Ability to work under high pressure Ability and desire to learn Good telephone sales skills, and managing performance targets. Good written and verbal communication. Benefits Achieve a NVQ Certification and earn whilst learning Discounts on removals, storage, estate agency, conveyancing, and lettings services, 45% off home reports Incentive events – for Performance related rewards from London 5* star meals and more Free mortgage & insurance advice Savings on insurance products 1 day work from home per week, 2 for exceptional arrangements 20 days base annual leave, rising by 1+ day for each year of service (capped at 25 days) + Bank holidays Paid Birthday leave (1 paid day on birthday or next working day, fixed) Guaranteed Paid Christmas break 13 Weeks Enhanced Maternity pay (full pay, on average earnings including commission) 4 weeks Paternity Pay (full pay, on average earnings including commission) Discretionary paid time off for sports days, nativity, parents evenings Social evets such as, Mixers (from Gokarting, Cocktail making and Team Meals), Summer BBQ and Christmas Parties
Locations
Apprentice Mortgage Administrator employer: Mulberry Recruitment
Contact Detail:
Mulberry Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Apprentice Mortgage Administrator
✨Tip Number 1
Familiarise yourself with the mortgage process and terminology. Understanding key concepts like loan types, interest rates, and documentation requirements will help you stand out during interviews and demonstrate your commitment to the role.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since you'll be handling client calls and updates, being articulate and confident will make a great impression on potential employers.
✨Tip Number 3
Showcase your organisational skills by preparing examples of how you've managed multiple tasks or projects in the past. This will highlight your ability to work under pressure and meet targets, which is crucial for this role.
✨Tip Number 4
Network with professionals in the mortgage industry. Attend local events or join online forums to connect with others in the field. This can provide valuable insights and potentially lead to referrals for the position.
We think you need these skills to ace Apprentice Mortgage Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that align with the responsibilities of an Apprentice Mortgage Administrator. Emphasise your customer service abilities, administrative skills, and any experience with handling sensitive information.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you are interested in the mortgage industry and how you can contribute to their team. Be sure to include specific examples of your skills and experiences that relate to the job description.
Highlight Relevant Skills: In your application, clearly outline your proficiency in Excel, Word, and Outlook, as these are essential for the role. Also, mention your ability to work under pressure and your positive attitude, as these traits are highly valued by the employer.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A well-presented application reflects your attention to detail and professionalism, which is crucial in the mortgage industry.
How to prepare for a job interview at Mulberry Recruitment
✨Show Your Customer Service Skills
As an Apprentice Mortgage Administrator, you'll be dealing with clients regularly. Highlight any previous experience in customer service during your interview. Be prepared to discuss how you handle difficult situations and ensure client satisfaction.
✨Demonstrate Your Organisational Abilities
This role requires processing a lot of documentation and maintaining detailed records. Use the interview to showcase your organisational skills. You might want to mention specific tools or methods you use to stay organised, especially with tasks like checking and certifying documents.
✨Prepare for Technical Questions
Familiarise yourself with basic mortgage terminology and processes. The interviewer may ask about your understanding of the mortgage application process or how you would handle sensitive information. Showing that you’ve done your homework will impress them.
✨Exhibit a Positive Attitude
A 'can do' attitude is essential for this role. During the interview, convey your enthusiasm for learning and your willingness to take on challenges. Share examples of how you've maintained a positive outlook in high-pressure situations.
