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- Tasks: Engage with clients, manage leads, and provide top-notch customer service.
- Company: Join a leading Mortgage and Protection Brokerage focused on growth and development.
- Benefits: Earn while you learn with NVQ certification, discounts, and flexible work options.
- Why this job: Gain valuable skills, enjoy a vibrant culture, and make a real impact in the industry.
- Qualifications: Basic Excel, Word, and Outlook skills; positive attitude and desire to learn.
- Other info: Enjoy social events, paid birthday leave, and guaranteed Christmas break.
Apprentice Customer Service Executive £18,250 Blackwater Full time, Permanent – Hybrid Monday – Friday: 08:30am – 5:30pm, Fridays 5pm finish (flexibility to start earlier or finish later) A leading Mortgage and Protection Brokerage is offering an Apprenticeship in a Customer Service Executive role, you will achieve an NVQ certification and studying 1 day a week a Farnborough College and 1 day work from home. You will work on the job, learning and developing skills to work independently and as part of the team to build and develop working relationships with members of the team in order to increase business levels and retained profit in line with agreed targets. Responsibilities Contact and manage potential clients through various channels, including our existing CRM systems and other as required Contact and qualify leads through phone calls, emails and other communication methods Update a database of leads and prospects for future reference Collaborate with sales to assist with effective lead generation Provide exceptional customer service to clients Manage and prioritise multiple tasks and projects to meet deadlines Ability to work across other business departments and assist with other tasks as required Experience Able to demonstrate excel, word, and outlook skills Positive “can do” attitude Ability to work under high pressure Ability and desire to learn Good telephone sales skills, and managing performance targets. Good written and verbal communication. Benefits Achieve a NVQ Certification and earn whilst learning Discounts on removals, storage, estate agency, conveyancing, and lettings services, 45% off home reports Incentive events – for Performance related rewards from London 5* star meals and more Free mortgage & insurance advice Savings on insurance products 1 day work from home per week, 2 for exceptional arrangements 20 days base annual leave, rising by 1+ day for each year of service (capped at 25 days) + Bank holidays Paid Birthday leave (1 paid day on birthday or next working day, fixed) Guaranteed Paid Christmas break 13 Weeks Enhanced Maternity pay (full pay, on average earnings including commission) 4 weeks Paternity Pay (full pay, on average earnings including commission) Discretionary paid time off for sports days, nativity, parents evenings Social evets such as, Mixers (from Gokarting, Cocktail making and Team Meals), Summer BBQ and Christmas Parties
Locations
Apprentice Customer Service Executive employer: Mulberry Recruitment
Contact Detail:
Mulberry Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Apprentice Customer Service Executive
✨Tip Number 1
Familiarise yourself with the mortgage and protection industry. Understanding the basics will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Practice your telephone sales skills. Since the role involves contacting potential clients, being comfortable and confident on the phone can set you apart from other candidates.
✨Tip Number 3
Demonstrate your ability to work under pressure by sharing examples from previous experiences. This could be from school projects, part-time jobs, or any relevant activities.
✨Tip Number 4
Network with current or former employees of the company. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Apprentice Customer Service Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that align with the responsibilities of the Apprentice Customer Service Executive role. Emphasise your customer service experience, communication skills, and any relevant coursework or projects.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the apprenticeship and the company. Mention specific reasons why you want to work in customer service and how you can contribute to the team. Use examples from your past experiences to illustrate your points.
Highlight Your Skills: In your application, clearly outline your proficiency in Excel, Word, and Outlook, as well as your ability to manage multiple tasks under pressure. Provide examples of how you've demonstrated a positive attitude and a willingness to learn in previous roles or experiences.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer service role.
How to prepare for a job interview at Mulberry Recruitment
✨Show Your Enthusiasm
Make sure to express your excitement about the role and the company. A positive attitude can go a long way in customer service roles, so let your passion for helping others shine through during the interview.
✨Demonstrate Communication Skills
Since this role involves a lot of communication with clients, be prepared to showcase your verbal and written communication skills. Practice answering questions clearly and concisely, and consider bringing examples of your written work if relevant.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific customer service scenarios. Think about past experiences where you successfully resolved issues or provided excellent service, and be ready to discuss these examples in detail.
✨Research the Company
Familiarise yourself with the company's values, services, and recent news. This will not only help you answer questions more effectively but also demonstrate your genuine interest in the position and the organisation.
