At a Glance
- Tasks: Provide 1st line IT support to 1,000 employees and resolve technical queries.
- Company: Join Mulberry, a renowned British lifestyle brand committed to sustainability.
- Benefits: Enjoy competitive salary, generous discounts, and wellbeing support.
- Other info: On-site role in London with opportunities for learning and development.
- Why this job: Make a real impact while working with cutting-edge technology in a dynamic environment.
- Qualifications: Experience in IT support and strong communication skills are essential.
The predicted salary is between 38250 - 46750 £ per year.
Born in 1971, the roots of Mulberry are in Somerset, England. For more than fifty years, Mulberry has been a British lifestyle brand, internationally acclaimed for quality and design capturing the Mulberry Spirit. Sustainability has been part of the Mulberry ethos since the brand's inception; in 2024 we proudly achieved B Corp Certification. Today, we are a global brand, but our values remain the same; we are committed to improving our impact on people and the planet. To do this, our people are honest, dynamic, and community spirited. If these are values you share, we would love you to join our team.
SCOPE OF ROLE:
Delivered customer-focused 1st line IT support to around 1,000 employees across the Mulberry Group, acting as the first point of contact for all technical queries. Resolved issues quickly and clearly, explaining fixes in plain language so users of every technical level felt supported and confident. Build strong working relationships across the business by keeping users informed, managing expectations and following every request through to resolution. You’ll also be working closely with 2nd line in investigating issues.
The IT support service involves:
- Resolving support calls
- Managing own calls on the IT Service Desk
- Carrying out hands-on support of London based users (200 users currently)
- Providing remote support of Mulberry ERP systems and other central back-end systems across all Mulberry sites
- Participating in project work (upgrades, implementations)
DUTIES & RESPONSIBILITIES:
Support and implementation of the following:
- Critical business systems: Prima ERP system, Business Objects reporting, Manhattan WMS system, Aptos, Hybris, Salesforce, Mulesoft.
- Retail / EPoS systems: Installation, deployment and support of EPOS system (Retail J) and Tulip POS.
- Operating systems: Maintenance of Windows Server 2012+, Microsoft 365 including Exchange, Active Directory, Intune, Azure, Sharepoint, Teams, Windows file server.
- Desktop Support: Microsoft Windows 10&11, Microsoft Office 365, Apple IOS, MS Authenticator.
- Networking: Detailed knowledge of WAN/LAN, TCP/IP, DHCP, VPN and Switches/Routers, Cisco Meraki.
- Mobile/IP Telephony: Support and maintenance of mobile telephones, including Apple iPhones & Android devices, 8x8 system.
- Hardware support and Maintenance: Desktop PCs, laptops & mobile solutions, printers & photocopiers. Meeting room and AV support.
OTHER:
The role is based in London and has a requirement to be on-site 5 days a week, with some travel to our UK offices and stores, as the business demands. Weekend on-call support may be required.
What we can do for you:
- Competitive salary
- Generous staff discount and access to staff sales
- Birthday day off
- Pension contributions and life assurance
- Learning and development opportunities
- Two paid volunteering days per year
- Access to wellbeing support, including remote GP appointments, mental health support, physiotherapy, personal training and retail discounts
IT Support Specialist Kensington Office, London Permanent Full-Time employer: Mulberry Group
Mulberry Group is an exceptional employer that values creativity and customer engagement, offering a vibrant work culture in the heart of Leeds. Employees benefit from ongoing training and development opportunities, fostering personal growth while contributing to a brand that prioritises sustainability and inclusivity. Join us to be part of a team that not only crafts memorable luxury retail experiences but also champions a positive impact on the community and environment.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Specialist Kensington Office, London Permanent Full-Time
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Mulberry Group values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Mulberry Group might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Mulberry Group!
✨Direct Apply to Mulberry Group
Let's not forget to apply directly through the Mulberry Group website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Specialist Kensington Office, London Permanent Full-Time
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Mulberry Group.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Mulberry Group. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Mulberry Group
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
