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For Companies At a Glance
- Tasks: Create memorable experiences for customers and build lasting relationships.
- Company: Join Mulberry, a renowned British lifestyle brand committed to sustainability.
- Benefits: Enjoy competitive salary, bonuses, staff discounts, and wellness support.
- Why this job: Be part of a team that values creativity, curiosity, and community spirit.
- Qualifications: Customer-focused, engaging, and passionate about fashion.
- Other info: Opportunities for training, development, and volunteering.
The predicted salary is between 10 - 13 £ per hour.
Born in 1971, the roots of Mulberry are in Somerset, England. For more than fifty years, Mulberry has been a British lifestyle brand, internationally acclaimed for quality and design capturing the Mulberry Spirit. Sustainability has been part of the Mulberry ethos since the brand's inception; in 2024 we proudly achieved B Corp Certification. Today, we are a global brand, but our values remain the same; we are committed to improving our impact on people and the planet. If these are values you share, we would love you to join our team.
At Mulberry, our Sales Assistants are called 'Experience Experts', and it’s because you need to create truly memorable experiences for all our customers. You will be imaginative, using your product knowledge and storytelling to customise each experience and nurture long-lasting relationships with your customer. You will be open to learning and developing yourself as you strive to be an expert within your field and a key contributor to Mulberry.
What We Need From You
- You will always be customer focused.
- You will create a welcoming and fun environment for your customers and team.
- You will be committed to delivering an engaging and memorable customer experience in your store.
- You will develop and maintain key customer relationships using in-store CRM tools to support you.
- You will be keen to learn and expand your knowledge on our product, brand, services, and local events to enhance the customer's experience.
- You will be curious about the business and willing to share your ideas.
- You will enjoy working as part of a team and nurture relationships with your colleagues.
- You will deliver operational excellence showing respect and consideration for people, product, and your environment.
You Are
- Engaging
- Agile
- Curious
- In love with fashion!
Culture
Embrace and demonstrate the Mulberry values and behaviours: honesty, dynamism, and a community-oriented spirit. Support Mulberry to deliver an inclusive culture, through behaving in a way that is open-minded and respectful towards others, and understanding that your views, opinions, and experiences may not always be shared by your colleagues. Act as an ambassador for Mulberry and communicate positively about the brand.
Sustainability
As a certified B Corp, we are committed to using business as a force for good. You’ll be encouraged to incorporate environmentally and socially responsible practices into your work, supporting our Made to Last strategy across Climate, Circularity, and Community. Help foster a culture where diversity is celebrated and every individual feels valued, respected, and included. Champion equity, empathy, and understanding in all interactions - internally and externally.
What we will do for you
- Competitive basic salary
- Bonus
- Product allowance
- An enviable staff discount and exclusive access to staff sales
- Extra day off for your birthday
- Pension Contributions & Life Assurance
- Training and development opportunities
- x2 paid volunteering days per year
- Access to Help@Hand - a wellbeing service featuring remote GP appointments, mental health support, physiotherapy, personal training & retail discounts
Mulberry is an equal opportunities employer and we are passionate about hiring and developing the best talent. All hiring decisions are made only on the basis of qualifications, skills or experience and as they relate to the particular role. If you need us to make any adjustments to our application or interview processes to enable you to be at your best, please email us.
Sales Assistant (12 h) employer: Mulberry Group Ltd
Contact Detail:
Mulberry Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Assistant (12 h)
✨Tip Number 1
Get to know Mulberry's values inside out! When you walk into that interview, show us how your passion for sustainability and customer experience aligns with our ethos. We love candidates who can connect their personal beliefs with our brand spirit.
✨Tip Number 2
Practice your storytelling skills! As an Experience Expert, you'll need to create memorable moments for customers. Think of a few engaging stories about your past experiences in retail or customer service that highlight your creativity and relationship-building skills.
✨Tip Number 3
Be curious and ask questions during your interview! Show us that you're eager to learn about our products, brand, and the local community. This not only demonstrates your interest but also helps you stand out as someone who’s ready to grow with us.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us that you’re genuinely interested in being part of the Mulberry family. Let’s make this happen together!
We think you need these skills to ace Sales Assistant (12 h)
Some tips for your application 🫡
Show Your Passion for Fashion: When you're writing your application, let your love for fashion shine through! Share why you’re excited about the role and how Mulberry’s values resonate with you. We want to see that you’re not just looking for a job, but that you genuinely care about creating memorable experiences for our customers.
Be Customer-Focused: Make sure to highlight your customer service skills in your application. Talk about any previous experiences where you’ve gone above and beyond to create a welcoming environment. Remember, we’re all about delivering engaging and memorable experiences, so show us how you can contribute to that!
Demonstrate Your Curiosity: We love candidates who are eager to learn! In your application, mention any instances where you’ve taken the initiative to expand your knowledge, whether it’s about products, brands, or even local events. This shows us that you’re ready to grow and develop as part of our team.
Keep It Authentic: Be yourself in your written application! We value honesty and openness, so don’t be afraid to share your unique perspective and ideas. This is your chance to stand out, so let your personality shine through while keeping it professional. And remember, apply through our website for the best chance!
How to prepare for a job interview at Mulberry Group Ltd
✨Know Your Brand
Before the interview, dive deep into Mulberry's history, values, and sustainability efforts. Understanding the brand's ethos will not only impress your interviewers but also help you align your answers with their mission.
✨Showcase Your Customer Focus
Prepare examples of how you've created memorable customer experiences in the past. Think about times when you went above and beyond to engage with customers, as this aligns perfectly with the role of an 'Experience Expert'.
✨Be Curious and Engaging
During the interview, ask thoughtful questions about the team dynamics and how they foster relationships with customers. This shows your eagerness to learn and contribute, which is a key trait they’re looking for.
✨Embrace Sustainability
Since Mulberry is a certified B Corp, be ready to discuss how you can incorporate sustainable practices into your work. Share any personal experiences or ideas you have about promoting sustainability in retail.
