At a Glance
- Tasks: Lead a team to create an unforgettable shopping experience for customers.
- Company: Join Mulberry, the UK's largest luxury leather goods maker with a focus on sustainability.
- Benefits: Enjoy competitive salary, bonuses, staff discounts, and paid volunteering days.
- Why this job: Be part of a purpose-driven brand committed to people and the planet.
- Qualifications: Passion for fashion, strong leadership skills, and a desire to learn.
- Other info: Work in a fun, collaborative environment that values creativity and feedback.
The predicted salary is between 28800 - 43200 £ per year.
Supervisor
London, UKRetail Stores /Permanent Full-Time /On-siteEstablished in Somerset in 1971, Mulberry has grown to be the largest maker of luxury leather goods in the United Kingdom. With a contemporary take on British heritage and a focus on responsible craft, our ambition is to create progressive luxury.Sustainability has been part of the Mulberry ethos since the brand\’s inception, in recognition of our purpose-driven approach, in 2024 we proudly achieved B Corp Certification.Today, we are a global brand, but our values remain the same; we are committed to improving our impact on people and the planet.If these are values you share, we would love you to join our team.At Mulberry our Supervisors are called \’Team Leads\’ because you must be passionate about people, determined to deliver an extraordinary customer experience and open to learning and developing yourself and others. We want you to strive to be an expert within your field and a key contributor at Mulberry.What we need from you:- You will create a welcoming and fun environment for your customers and team.- You will be committed to delivering an engaging and memorable customer experience in your store and inspire your colleagues to also.- You will develop and maintain key customer relationships using in store CRM tools to support you and your colleagues.- You will be keen to learn and expand your knowledge on our product, brand, services and local events to enhance the customers experience. – You will support in creating a high performing team where every person is valued and feels a sense of belonging.- You will encourage discussions and invite ideas and different perspectives in order to drive creativity and collaboration.- You will create a culture that embraces feedback; give praise, share successes, coach and challenge. – You will be curious about the business and willing to share your ideas. – You will enjoy working as part of a team and nurture relationships with your colleagues.- You will deliver operational excellence showing respect and consideration for people, product and your environment.- As a certified B Corp business, it is important to incorporate environmentally responsible practices into your work wherever possible. Supporting the businesses ‘Five C’s’ strategy in addressing and improving Climate, Cultivation, Craft, Culture and Circularity. Promoting a greener, more sustainable future.- You will promote equity, empathy and understanding and demonstrate this commitment within your internal and external communities.You are: – Inspiring- Engaging – Agile- Perceptive – A natural Coach- In love with fashion!What we will do for you:- Competitive basic salary- Bonus- Product allowance- An enviable staff discount and exclusive access to staff sales- Pension Contributions & Life Assurance- Training and opportunities to develop – x2 paid volunteering days per year
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Created on 02/07/2025 by TN United Kingdom
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Supervisor employer: Mulberry England
Contact Detail:
Mulberry England Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor
✨Tip Number 1
Familiarise yourself with Mulberry's brand values and sustainability efforts. Understanding their commitment to responsible craft and B Corp Certification will help you align your personal values with the company’s ethos during interviews.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've previously inspired teams or improved customer experiences. Be ready to discuss specific situations where you fostered a positive team environment or implemented feedback effectively.
✨Tip Number 3
Research current trends in luxury retail and customer engagement strategies. Being knowledgeable about the latest developments in the industry will demonstrate your passion for fashion and your proactive approach to learning.
✨Tip Number 4
Network with current or former employees of Mulberry if possible. Engaging with them can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace Supervisor
Some tips for your application 🫡
Understand the Company Values: Before applying, take some time to understand Mulberry's commitment to sustainability and their B Corp Certification. Reflect these values in your application to show that you align with their ethos.
Tailor Your CV: Make sure your CV highlights relevant experience in retail and leadership roles. Emphasise any previous work where you created a positive customer experience or led a team, as these are key aspects of the Supervisor role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for fashion and your ability to inspire and engage a team. Use specific examples from your past experiences to demonstrate how you embody the qualities they are looking for in a Team Lead.
Highlight Your Commitment to Sustainability: Since Mulberry values environmentally responsible practices, mention any relevant experience or initiatives you've been involved in that promote sustainability. This will help you stand out as a candidate who shares their vision for a greener future.
How to prepare for a job interview at Mulberry England
✨Show Your Passion for People
As a Supervisor, or 'Team Lead', it's crucial to demonstrate your passion for people during the interview. Share examples of how you've created welcoming environments in previous roles and how you inspire your team to deliver exceptional customer experiences.
✨Emphasise Your Commitment to Sustainability
Mulberry values sustainability highly, so be prepared to discuss how you can incorporate environmentally responsible practices into your work. Mention any relevant experiences or ideas you have that align with their B Corp ethos.
✨Demonstrate Your Coaching Skills
Highlight your ability to coach and develop others. Provide specific examples of how you've supported team members in their growth and how you encourage open discussions and feedback within your team.
✨Be Curious About the Brand
Show your enthusiasm for Mulberry's products and brand values. Research their history, product lines, and recent initiatives, and be ready to discuss how you can contribute to enhancing the customer experience through your knowledge.