At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer experiences and foster a vibrant store culture.
- Company: Join Mulberry, a B Corp certified brand committed to people and the planet.
- Benefits: Enjoy competitive salary, bonuses, staff discounts, and wellness support.
- Other info: Opportunities for personal growth and community involvement through volunteering.
- Why this job: Be part of a fashion-forward team that values diversity and creativity.
- Qualifications: Experience in leadership and a passion for fashion are essential.
The predicted salary is between 30000 - 40000 £ per year.
At Mulberry our Assistant Managers are called 'People and Experience Leaders' because you must be passionate about people, determined to deliver an extraordinary customer experience and open to learning and developing yourself and others. We want you to strive to be an expert within your field and be excited to play your part in our 'Back to the Mulberry Spirit' strategy.
Responsibilities
- Partner with Store Leader to develop the best team: Support in creating a high performing team where diversity is celebrated and each individual feels valued, respected, and included. Always championing equity, empathy, and understanding in all interactions – internally and externally. Encourage dynamic discussions and invite ideas and different perspectives to drive creativity and collaboration. Create a culture that embraces honest feedback; give praise, share successes, coach and challenge.
- Always be Customer focused: Nurture a welcoming and fun environment for your customers and team. Committed to delivering an engaging and memorable customer experience in your store and inspire your team to also. Culturally connected; you understand how Mulberry fits into the fabric of life and art around us and use this to excite our customers. Develop and maintain key customer relationships using in-store CRM tools to support you and your team.
- Collaborate with Store Leader to be commercially driven: Continually demonstrate a commitment to driving your business. Be influential and develop a network around you to help deliver your goals and accelerate store growth. Demonstrate expert market awareness and the ability to use analysis to maximise trading opportunities. Lead and deliver operational excellence showing respect and consideration for people, product and your environment.
- Care about people and the planet: Embodies our Values in all you do by being honest, dynamic, and community spirited. Supports Mulberry to deliver an inclusive culture, through behaving in a way that is open-minded and respectful towards others. Inspire to work for a B Corp certified business, incorporating environmentally and socially responsible practices into your work.
Qualities
- Inspiring
- Engaging
- Agile
- Perceptive
- An experienced Leader
- In love with fashion!
Benefits
- Competitive basic salary
- Bonus
- An enviable staff discount and exclusive access to staff sales
- Extra day off for your birthday
- Pension Contributions & Life Assurance
- Training and development opportunities
- x2 paid volunteering days per year
- Access to Help@Hand – a wellbeing service featuring remote GP appointments, mental health support, physiotherapy, personal training & retail discounts
Mulberry is an equal opportunities employer and we are passionate about hiring and developing the best talent. All hiring decisions are made only on the basis of qualifications, skills or experience and as they relate to the particular role. If you need us to make any adjustments to our application or interview processes to enable you to be at your best, please email us at talent@mulberry.com.
Assistant Manager in Shepton Mallet employer: Mulberry England
At Mulberry, we pride ourselves on being an exceptional employer that champions diversity, equity, and inclusion within our vibrant work culture. As an Assistant Manager, you'll have the opportunity to lead a passionate team while enjoying competitive benefits such as a generous staff discount, training and development opportunities, and a commitment to your wellbeing. Join us in our mission to create extraordinary customer experiences and make a positive impact on both people and the planet in a B Corp certified environment.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager in Shepton Mallet
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Mulberry England, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Mulberry England!
We think you need these skills to ace Assistant Manager in Shepton Mallet
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Mulberry England, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Mulberry England and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Mulberry England that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Mulberry England
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
