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- Tasks: Create memorable experiences for customers and build lasting relationships.
- Company: Join Mulberry, a sustainable British lifestyle brand with a rich heritage.
- Benefits: Enjoy competitive salary, bonuses, staff discounts, and extra day off for your birthday.
- Other info: Embrace diversity and contribute to an inclusive culture while developing your career.
- Why this job: Be part of a purpose-driven team making a positive impact on people and the planet.
- Qualifications: Passion for fashion, eagerness to learn, and strong teamwork skills.
The predicted salary is between 13 - 16 £ per hour.
Born in 1971, the roots of Mulberry are in Somerset, England. For more than fifty years, Mulberry has been a British lifestyle brand, internationally acclaimed for quality and design capturing the Mulberry Spirit. Sustainability has been part of the Mulberry ethos since the brand's inception, in recognition of our purpose-driven approach, in 2024 we proudly achieved B Corp Certification. Today, we are a global brand, but our values remain the same; we are committed to improving our impact on people and the planet. If these are values you share, we would love you to join our team.
At Mulberry our Sales Assistants are called 'Experience Experts', and it’s because you need to create truly memorable experiences for all our customers. You will be imaginative, using your product knowledge and storytelling to customise each experience, and to nurture long lasting relationships with your customer. You will be open to learning and developing yourself as you strive to be an expert within your field and a key contributor to Mulberry.
What we need from you:
- You will create a welcoming and fun environment for your customers and team.
- You will be committed to delivering an engaging and memorable customer experience in your store.
- You will develop and maintain key customer relationships using instore CRM tools to support you.
- You will be keen to learn and expand your knowledge on our product, brand, services and local events to enhance the customers experience.
- You will be curious about the business and willing to share your ideas.
- You will enjoy working as part of a team and nurture relationships with your colleagues.
- You will deliver operational excellence showing respect and consideration for people, product and your environment.
- Engaging - Agile - Curious - In love with fashion!
- Embrace and demonstrate the Mulberry values and behaviours: honesty, dynamism, and a community-oriented spirit.
- Support Mulberry to deliver an inclusive culture, through behaving in a way that is open-minded and respectful towards others, and understanding that your views, opinions, and experiences may not always be shared by your colleagues.
- Act as an ambassador for Mulberry and communicate positively about the brand.
- As a certified B Corp, we are committed to using business as a force for good. You’ll be encouraged to incorporate environmentally and socially responsible practices into your work, supporting our strategy across Climate, Circularity, and Community.
- Help foster a culture where diversity is celebrated and every individual feels valued, respected, and included. Champion equity, empathy, and understanding in all interactions - internally and externally.
Benefits include:
- Competitive basic salary
- Bonus
- Product allowance
- An enviable staff discount and exclusive access to staff sales
- Extra day off for your birthday
- Pension Contributions & Life Assurance
- Training and development opportunities
- x2 paid volunteering days per year
Sales Assistant (12 h) in London employer: Mulberry England
Contact Detail:
Mulberry England Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Assistant (12 h) in London
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Mulberry's history, values, and products. This will not only help you stand out in interviews but also show your genuine interest in becoming an 'Experience Expert'.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events where Mulberry is involved. Building relationships can give you insider info and might just land you a referral!
✨Tip Number 3
Practice your storytelling skills! Since you'll be creating memorable experiences for customers, think of ways to weave engaging narratives around the products. This will help you shine during interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Mulberry family and embracing our values.
We think you need these skills to ace Sales Assistant (12 h) in London
Some tips for your application 🫡
Show Your Passion for Fashion: When you're writing your application, let your love for fashion shine through! Share why you’re excited about the role and how you connect with Mulberry's values. We want to see your personality and enthusiasm for creating memorable customer experiences.
Tailor Your Application: Make sure to customise your application to reflect the specific skills and experiences that align with the Sales Assistant role. Highlight any previous experience in retail or customer service, and don’t forget to mention your ability to build relationships with customers!
Be Authentic: We appreciate honesty and authenticity, so be yourself in your application. Share your unique perspective and ideas on how you can contribute to our team and enhance the customer experience at Mulberry. We’re looking for genuine individuals who can embrace our community-oriented spirit.
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application and can consider you for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Mulberry England
✨Know Your Brand
Before the interview, dive deep into Mulberry's history, values, and commitment to sustainability. Understanding their ethos will not only impress your interviewers but also help you align your answers with what they stand for.
✨Showcase Your Customer Experience Skills
Prepare examples of how you've created memorable experiences for customers in the past. Think about specific situations where you went above and beyond, as this aligns perfectly with the role of an 'Experience Expert'.
✨Be Curious and Engaging
During the interview, ask thoughtful questions about the team dynamics and how they foster customer relationships. This shows your eagerness to learn and grow, which is a key trait they’re looking for.
✨Embrace Team Spirit
Highlight your ability to work well in a team. Share stories that demonstrate your collaborative spirit and how you’ve contributed to a positive work environment, as this is crucial for the role at Mulberry.