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- Tasks: Lead a dynamic team to deliver exceptional customer experiences in a luxury fashion environment.
- Company: Join Mulberry, a sustainable British lifestyle brand with a rich heritage.
- Benefits: Enjoy competitive salary, staff discounts, extra day off for your birthday, and wellness support.
- Other info: Embrace a culture of inclusivity and personal development while making a positive impact.
- Why this job: Be part of a B Corp certified brand that values honesty, community, and creativity.
- Qualifications: Experience in leadership and a passion for fashion are preferred but not essential.
The predicted salary is between 27500 - 31000 £ per year.
This role is based in John Lewis, Liverpool. Mulberry is a British lifestyle brand with a long-standing heritage and a commitment to sustainability, including B Corp Certification in 2024. Mulberry aims to improve its impact on people and the planet, with values of honesty, dynamism, and community spirit. If these are values you share, we would love you to join our team.
As a Concession Leader at Mulberry you will lead your store and your team to succeed. You must be passionate about people, determined to deliver an extraordinary customer experience and open to learning and developing yourself and others. You will strive to be an expert within your field and participate in our Back to the Mulberry Spirit strategy.
Responsibilities
- You will develop the best team: create a high performing team where diversity is celebrated and every individual feels valued, respected, and included. Champion equity, empathy, and understanding in all interactions - internally and externally.
- You will encourage dynamic discussions and invite ideas and different perspectives to drive creativity and collaboration.
- You will create a culture that embraces honest feedback; give praise, share successes, coach and challenge.
- You will always be customer focused: nurture a welcoming and fun environment for customers and the team.
- You will be committed to delivering an engaging and memorable customer experience in your store and inspire your team to do the same.
- You will be culturally connected; understand how Mulberry fits into the fabric of life and art around us and use this to excite customers.
- You will develop and maintain key customer relationships using instore CRM tools to support you and your team.
- You will be commercially driven: continually demonstrate a commitment to driving the business.
- You will be influential and develop a network around you to help deliver goals and accelerate store growth.
- You will demonstrate expert market awareness and the ability to use analysis to maximise trading opportunities.
- You will lead and deliver operational excellence showing respect and consideration for people, product and the environment.
- You will care about people and the planet: embody our values in all you do by being honest, dynamic, and community spirited.
- You will support Mulberry to deliver an inclusive culture, through open-minded and respectful behaviour towards others.
- You will feel inspired to work for a B Corp certified business, incorporating environmentally and socially responsible practices into your work.
We will need you to be: Inspiring; Engaging; Agile; Perceptive; An experienced Leader (preferably within luxury fashion but not essential); In love with fashion.
What we can do for you
- Competitive basic salary
- Bonus
- An enviable staff discount and exclusive access to staff sales
- Extra day off for your birthday
- Pension Contributions & Life Assurance
- Training and development opportunities
- x2 paid volunteering days per year
- Access to Help@Hand - a wellbeing service featuring remote GP appointments, mental health support, physiotherapy, personal training & retail discounts
- £27,500 - £31,000 a year
Mulberry is an equal opportunities employer and we are passionate about hiring and developing the best talent. All hiring decisions are made only on the basis of qualifications, skills or experience and as they relate to the particular role. If you need us to make any adjustments to our application or interview processes to enable you to be at your best, please email us at talent@mulberry.com.
Concession Manager in Liverpool employer: Mulberry England
Contact Detail:
Mulberry England Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concession Manager in Liverpool
✨Tip Number 1
Get to know the company culture before your interview. Dive into Mulberry's values and sustainability efforts, and think about how your own experiences align with them. This will help you connect on a deeper level during your chat.
✨Tip Number 2
Practice your storytelling skills! Be ready to share specific examples of how you've led teams, delivered exceptional customer experiences, or embraced diversity in your previous roles. We want to hear your passion come through!
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the interview process and what it’s really like to work at Mulberry. Plus, it shows your genuine interest in the brand.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. And remember, apply through our website for the best chance at landing that Concession Manager position!
We think you need these skills to ace Concession Manager in Liverpool
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for fashion and customer service shine through. We want to see how you connect with our values of honesty, dynamism, and community spirit.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience and skills. We love seeing how your background aligns with the Concession Manager role and Mulberry's mission.
Be Authentic: Don’t be afraid to show your personality! We appreciate authenticity, so share your unique perspective and experiences that make you a great fit for our team.
Apply Through Our Website: For the best chance of success, apply directly through our website. This ensures your application gets to us quickly and efficiently, and we can’t wait to hear from you!
How to prepare for a job interview at Mulberry England
✨Know Your Brand
Before the interview, dive deep into Mulberry's history, values, and commitment to sustainability. Understanding their B Corp Certification and how it shapes their business will show your genuine interest and alignment with their mission.
✨Showcase Your Leadership Style
Prepare examples of how you've developed high-performing teams in the past. Highlight your ability to celebrate diversity and create an inclusive environment, as this aligns perfectly with the role's responsibilities.
✨Customer Experience Focus
Think of specific instances where you delivered exceptional customer service or improved customer experiences. Be ready to discuss how you can inspire your team to do the same, reflecting Mulberry's commitment to a memorable shopping experience.
✨Embrace Feedback and Growth
Mulberry values honest feedback and continuous development. Be prepared to discuss how you’ve used feedback to grow personally and professionally, and how you plan to foster a culture of open communication within your team.