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- Tasks: Lead a team to create an inclusive, high-performing retail environment.
- Company: Join Mulberry, the UK's largest luxury leather goods maker with a focus on sustainability.
- Benefits: Enjoy competitive salary, bonuses, product allowance, staff discounts, and extra birthday leave.
- Why this job: Be part of a brand that values creativity, collaboration, and social impact.
- Qualifications: Looking for inspiring leaders with a passion for fashion; luxury experience is a plus.
- Other info: Two paid volunteering days per year to give back to the community.
The predicted salary is between 28800 - 42000 £ per year.
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Concession Leader
Milton Keynes
Retail Stores / Permanent Full-Time / On-site
Established in Somerset in 1971, Mulberry has grown to be the largest maker of luxury leather goods in the United Kingdom. With a contemporary take on British heritage and a focus on responsible craft, our ambition is to create progressive luxury.
Sustainability has been part of the Mulberry ethos since the brand\’s inception. In 2024, we proudly achieved B Corp Certification. Today, we are a global brand, but our values remain the same; we are committed to improving our impact on people and the planet.
If these are values you share, we would love you to join our team.
As a Concession Leader at Mulberry, you will:
- Lead your store and your team to succeed, fostering a high-performing, inclusive environment where diversity is embraced and every person feels valued and a sense of belonging.
- Encourage discussions, invite ideas, and different perspectives to drive creativity and collaboration.
- Create a culture that embraces feedback, shares successes, and promotes coaching and development.
- Nurture a welcoming and fun environment for customers and staff.
- Deliver an engaging and memorable customer experience and inspire your team to do the same.
- Develop and maintain key customer relationships using in-store CRM tools.
- Drive business growth through collaboration and building key relationships.
- Demonstrate market awareness and use analysis to maximize trading opportunities.
- Lead operational excellence with respect for people, products, and the environment.
- Support environmentally responsible practices aligned with our ‘Five C’s’ strategy: Climate, Cultivation, Craft, Culture, and Circularity.
- Promote equity, empathy, and understanding within internal and external communities.
We are looking for someone who is:
- Inspiring, engaging, agile, and perceptive.
- An experienced leader, preferably within luxury fashion but not essential.
- In love with fashion!
What we offer:
- Competitive basic salary
- Bonus
- Product allowance
- Staff discount and access to staff sales
- Extra day off for your birthday
- Pension contributions & life assurance
- Training and development opportunities
- Two paid volunteering days per year
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Concession Leader employer: Mulberry England
Contact Detail:
Mulberry England Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concession Leader
✨Tip Number 1
Familiarise yourself with Mulberry's brand values and sustainability efforts. Understanding their commitment to responsible craft and B Corp Certification will help you align your personal values with the company's ethos during interviews.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully led teams in the past. Highlight experiences where you fostered inclusivity and encouraged creativity, as these are key aspects of the Concession Leader role.
✨Tip Number 3
Research current trends in luxury fashion and customer experience. Being knowledgeable about the market will not only impress your interviewers but also demonstrate your passion for the industry and your ability to drive business growth.
✨Tip Number 4
Prepare to discuss how you would create a welcoming environment for both customers and staff. Think of specific strategies or initiatives you could implement to enhance team morale and customer satisfaction, which are crucial for this role.
We think you need these skills to ace Concession Leader
Some tips for your application 🫡
Understand the Brand: Familiarise yourself with Mulberry's history, values, and commitment to sustainability. This will help you align your application with their ethos and demonstrate your passion for the brand.
Tailor Your CV: Highlight relevant experience in leadership roles, particularly in retail or luxury fashion. Emphasise skills that align with the job description, such as team management, customer engagement, and operational excellence.
Craft a Compelling Cover Letter: Use your cover letter to showcase your personality and passion for fashion. Discuss how your values align with Mulberry's commitment to sustainability and inclusivity, and provide examples of how you've fostered a positive team environment.
Showcase Your Leadership Style: In your application, illustrate your leadership approach by providing specific examples of how you've inspired teams, encouraged creativity, and driven business growth in previous roles.
How to prepare for a job interview at Mulberry England
✨Show Your Passion for Fashion
As a Concession Leader, it's essential to demonstrate your love for fashion during the interview. Share your personal experiences with luxury brands and how they inspire you. This will show that you align with Mulberry's values and culture.
✨Emphasise Leadership Skills
Highlight your leadership experience, especially in retail or similar environments. Discuss specific examples of how you've fostered an inclusive team culture, encouraged creativity, and driven performance. This will resonate well with their focus on high-performing teams.
✨Demonstrate Customer-Centric Mindset
Mulberry values exceptional customer experiences. Be prepared to discuss how you've previously engaged customers and built relationships. Share any strategies you've used to enhance customer satisfaction and loyalty, as this is crucial for the role.
✨Align with Sustainability Values
Since sustainability is a core part of Mulberry's ethos, be ready to talk about your understanding of sustainable practices in retail. Discuss how you can contribute to their 'Five C's' strategy and promote environmentally responsible practices within the team.
