Concession Leader, 12-month FTC (Fenwick) in Colchester

Concession Leader – Mulberry (Fenwick, Colchester)

Mulberry is opening a new concession store at Fenwick in Colchester. We are looking for an exceptional Concession Leader to build and inspire a brand‑new team from the very beginning.

What we need from you:

As a Concession Leader you will:

• Lead your store and your team to succeed.
• Be passionate about people, determined to deliver an extraordinary customer experience and open to learning and developing yourself and others.
• Strive to be an expert within your field and be excited to play your part in our 'Back to the Mulberry Spirit' strategy.

You will develop the best team:

• Create a high‑performing team where diversity is celebrated and every individual feels valued, respected, and included.
• Encourage dynamic discussions and invite ideas and different perspectives to drive creativity and collaboration.
• Create a culture that embraces honest feedback; give praise, share successes, coach and challenge.

You will always be Customer focused:

• Nurture a welcoming and fun environment for your customers and team.
• Commit to delivering an engaging and memorable customer experience in your store and inspire your team to do the same.
• Be culturally connected; understand how Mulberry fits into the fabric of life and art around us and use this to excite customers.
• Develop and maintain key customer relationships using in‑store CRM tools to support you and your team.

You will be commercially driven:

• Continually demonstrate a commitment to driving your business.
• Be influential and develop a network around you to help deliver your goals and accelerate store growth.
• Demonstrate expert market awareness and the ability to use analysis to maximise trading opportunities.
• Lead and deliver operational excellence showing respect and consideration for people, product and your environment.

You will care about people and the planet:

• Embodied our Values in all you do by being honest, dynamic and community spirited.
• Support Mulberry to deliver an inclusive culture through behaving in a way that is open‑minded and respectful towards others.
• Feel inspired to work for a B Corp certified business, incorporating environmentally and socially responsible practices into your work.

We will need you to be:

• Inspiring
• Engaging
• Agile
• Perceptive
• An experienced Leader (preferably within luxury fashion but not essential)
• In love with fashion!

What we can do for you:

• Competitive basic salary
• Bonus
• Enviable staff discount and exclusive access to staff sales
• Extra day off for your birthday
• Pension contributions & life assurance
• Training and development opportunities
• Two paid volunteering days per year
• Access to Help@Hand – a wellbeing service featuring remote GP appointments, mental health support, physiotherapy, personal training & retail discounts

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• Mandated mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory

Equal opportunity statement

Mulberry is an equal opportunities employer. All hiring decisions are made only on the basis of qualifications, skills or experience and as they relate to the particular role. If you need us to make any adjustments to our application or interview processes to enable you to be at your best, please email us at talent@mulberry.com.