At a Glance
- Tasks: Lead a diverse team to create an engaging customer experience in a luxury fashion environment.
- Company: Join Mulberry, a B Corp certified brand committed to people and the planet.
- Benefits: Enjoy competitive salary, bonus, staff discounts, and wellness support.
- Other info: Opportunities for training, development, and community involvement through volunteering.
- Why this job: Be part of a dynamic culture that values creativity, collaboration, and inclusivity.
- Qualifications: Experience in leadership, preferably in luxury fashion, with a passion for style.
The predicted salary is between 27500 - 31000 € per year.
This role is based in Selfridges Birmingham.
Responsibilities
- You will develop the best team: You will create a high performing team where diversity is celebrated and every individual feels valued, respected, and included. Always championing equity, empathy, and understanding in all interactions - internally and externally. You will encourage dynamic discussions and invite ideas and different perspectives in order to drive creativity and collaboration. You will create a culture that embraces honest feedback; give praise, share successes, coach and challenge.
- You will always be Customer focused: You will nurture a welcoming and fun environment for your customers and team. You will be committed to delivering an engaging and memorable customer experience in your store and inspire your team to also. You will be culturally connected; you understand how Mulberry fits into the fabric of life and art around us and use this to excite our customers. You will develop and maintain key customer relationships using instore CRM tools to support you and your team.
- You will be commercially driven: You will continually demonstrate a commitment to driving your business. You will be influential and develop a network around you to help deliver your goals and accelerate store growth. You will demonstrate expert market awareness and the ability to use analysis to maximise trading opportunities. You will lead and deliver operational excellence showing respect and consideration for people, product and your environment.
- You will care about people and the planet: You will embody our Values in all you do by being honest, dynamic, and community spirited. You will support Mulberry to deliver an inclusive culture, through behaving in a way that is open-minded and respectful towards others. You will feel inspired to work for a B Corp certified business, incorporating environmentally and socially responsible practices into your work.
We will need you to be:
- Inspiring
- Engaging
- Agile
- Perceptive
- An experienced Leader (preferably within luxury fashion but not essential)
- In love with fashion!
What we can do for you:
- Competitive basic salary
- Bonus
- An enviable staff discount and exclusive access to staff sales
- Extra day off for your birthday
- Pension Contributions & Life Assurance
- Training and development opportunities
- x2 paid volunteering days per year
- Access to Help@Hand – a wellbeing service featuring remote GP appointments, mental health support, physiotherapy, personal training & retail discounts
Mulberry is an equal opportunities employer and we are passionate about hiring and developing the best talent. All hiring decisions are made only on the basis of qualifications, skills or experience and as they relate to the particular role. If you need us to make any adjustments to our application or interview processes to enable you to be at your best, please email us at talent@mulberry.com.
This role is paying £27,500 - £31,000 a year.
Concession Manager in Birmingham employer: Mulberry England
Mulberry is an exceptional employer, offering a vibrant work culture in the heart of Birmingham where diversity and inclusion are celebrated. With competitive salaries, generous staff discounts, and a commitment to employee development through training and volunteering opportunities, we empower our team to thrive both personally and professionally. Join us in creating memorable customer experiences while being part of a B Corp certified business that values people and the planet.
StudySmarter Expert Advice🤫
We think this is how you could land Concession Manager in Birmingham
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up social media platforms like LinkedIn. The more connections you make, the better your chances of landing that Concession Manager role.
✨Tip Number 2
Show off your personality! When you get the chance to meet potential employers, let your passion for fashion shine through. Be engaging and share your ideas on how to create a welcoming environment for customers. Remember, they want someone who can inspire their team!
✨Tip Number 3
Do your homework! Research Mulberry and understand their values and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of their team. Plus, it’ll give you some great talking points during interviews.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. It shows initiative and enthusiasm, which are key traits for a Concession Manager. So, don’t hesitate – get your application in!
We think you need these skills to ace Concession Manager in Birmingham
Some tips for your application 🫡
Show Your Passion for Fashion:When writing your application, let your love for fashion shine through! Share your experiences and how they connect to the role of Concession Manager. We want to see your enthusiasm for the industry and how it drives you.
Highlight Your Leadership Skills:Make sure to emphasise your leadership experience in your application. Talk about how you've built diverse teams and fostered a culture of inclusion and respect. We’re looking for someone who can inspire and engage others!
Customer Focus is Key:Don’t forget to showcase your commitment to delivering an exceptional customer experience. Share examples of how you've created welcoming environments and built strong customer relationships. We want to know how you put customers at the heart of everything you do!
Be Authentic and Honest:We value authenticity, so be yourself in your application! Share your unique perspectives and ideas. Remember, we’re looking for someone who embodies our values and is open-minded and respectful towards others. Apply through our website to join us!
How to prepare for a job interview at Mulberry England
✨Show Your Leadership Skills
As a Concession Manager, you'll need to demonstrate your ability to lead and inspire a team. Prepare examples of how you've successfully built high-performing teams in the past, focusing on diversity and inclusion. Think about specific situations where you encouraged dynamic discussions and embraced different perspectives.
✨Customer Focus is Key
Make sure to highlight your commitment to delivering an exceptional customer experience. Share stories that showcase how you've created welcoming environments for customers and how you've inspired your team to do the same. Be ready to discuss how you would use CRM tools to maintain key customer relationships.
✨Demonstrate Commercial Awareness
Research the luxury fashion market and be prepared to discuss current trends and how they relate to the role. Show that you understand how to maximise trading opportunities and drive business growth. Bring examples of how you've used market analysis in previous roles to achieve results.
✨Embrace the Company Values
Mulberry values honesty, dynamism, and community spirit. During your interview, express how these values resonate with you and provide examples of how you've embodied them in your work. Discuss your passion for sustainability and how you can contribute to their mission as a B Corp certified business.
