At a Glance
- Tasks: Be the friendly face connecting residents with our construction teams.
- Company: Join an award-winning construction company making a difference in London.
- Benefits: Ongoing training, support, and a chance to grow your career.
- Other info: Dynamic role with opportunities to build strong relationships and enhance community engagement.
- Why this job: Make a real impact by ensuring resident satisfaction and delivering exceptional service.
- Qualifications: Experience in customer service or care, and great communication skills.
The predicted salary is between 30000 - 40000 € per year.
We are an award-winning construction company expanding our Resident Liaison Teams across London and the surrounding areas. We are looking for proactive, people-focused individuals with experience in the public, retail, or care sectors who are passionate about delivering exceptional customer service. For us, resident satisfaction isn’t just important, it’s fundamental to everything we do.
As a Resident Liaison Officer, you will be a key member of a dedicated, construction site-based team, acting as the main link between residents and the project team. Working closely with clients, operatives, subcontractors, and site management, you will ensure residents receive clear, accurate, and timely information, both verbally and in writing. By fostering open communication and building strong, trusting relationships, you will play a central role in delivering a positive resident experience and maintaining the highest standards of customer care throughout the works.
Key Responsibilities
- Act as the main point of contact for residents and site teams
- Conduct resident surveys and home visits
- Keep residents informed of works, progress, and any changes
- Maintain confidentiality in line with GDPR requirements
- Champion high-quality service delivery and monitor resident satisfaction
- Ensure residents’ homes are treated with respect at all times
- Manage and resolve concerns and complaints promptly and professionally
- Schedule appointments and manage access arrangements
- Prepare and distribute resident communications (letters, newsletters, updates)
- Attend resident meetings as required
- Handle resident enquiries and liaise with delivery teams regarding changes, cancellations, and progress updates
- Build and maintain strong working relationships with residents, clients, contractors, and site staff
- Adapt communication and working practices to meet the needs of diverse residents and clients
This is a delivery-critical role, requiring a proactive, hands-on approach.
What we are looking for
- Proven experience of customer service
- Organised, able to prioritise and decisive under pressure
- Good written and verbal communication
- Ability to effectively liaise daily with residents by letter, telephone, email, text, WhatsApp and face to face in their homes
Essential Requirements
- Customer Service or Care Sector
- Full Driving License and use of vehicle
Why Mulalley
- Continuous training, development and support
- A business that values capability, accountability, and delivery
Resident Liaison Officer employer: Mulalley
At Mulalley, we pride ourselves on being an award-winning construction company that prioritises resident satisfaction and exceptional customer service. Our work culture fosters continuous training and development, ensuring that our Resident Liaison Officers not only thrive in their roles but also have ample opportunities for personal and professional growth. Located in the vibrant city of London, we offer a dynamic environment where proactive individuals can make a meaningful impact while enjoying the support of a dedicated team.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Liaison Officer
✨Tip Number 1
Get to know the company! Research their values and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. As a Resident Liaison Officer, you'll need to be clear and approachable. Try role-playing with a friend to get comfortable with discussing potential scenarios you might face on the job.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and even a foot in the door for your application.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and contributing to our mission of exceptional customer service.
We think you need these skills to ace Resident Liaison Officer
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in customer service, especially if you've worked in public, retail, or care sectors. We want to see how you've gone above and beyond to ensure satisfaction, so share specific examples!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the key responsibilities and skills mentioned in the job description. This shows us you’re genuinely interested in the role.
Keep It Clear and Concise:When writing your application, clarity is key. Use straightforward language and get straight to the point. We appreciate well-structured applications that are easy to read and understand.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Mulalley
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Resident Liaison Officer. Familiarise yourself with the key tasks like conducting resident surveys and managing communications. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about exceptional customer service, prepare examples from your past experiences where you've gone above and beyond for customers. Think about situations where you resolved complaints or built strong relationships, as these will resonate well with the interviewers.
✨Practice Clear Communication
As a liaison officer, you'll need to communicate effectively with residents and project teams. Practice articulating your thoughts clearly and concisely. You might even want to rehearse common interview questions with a friend to ensure you can convey your ideas smoothly.
✨Demonstrate Proactivity and Adaptability
This role requires a proactive approach, so be ready to discuss how you've taken initiative in previous jobs. Also, think about how you can adapt your communication style to meet the needs of diverse residents. Showing that you can handle various situations will set you apart from other candidates.
