At a Glance
- Tasks: Be the friendly face for residents, ensuring clear communication and support throughout construction projects.
- Company: Award-winning construction company dedicated to exceptional customer service.
- Benefits: Ongoing training, development opportunities, and a supportive work environment.
- Other info: Join a proactive team with a focus on resident satisfaction and career growth.
- Why this job: Make a real difference in residents' lives while working in a dynamic team.
- Qualifications: Experience in customer service or care sectors; strong communication skills required.
The predicted salary is between 30000 - 40000 € per year.
We are an award-winning construction company expanding our Resident Liaison Teams across London and the surrounding areas. We are looking for proactive, people-focused individuals with experience in the public, retail, or care sectors who are passionate about delivering exceptional customer service. For us, resident satisfaction isn’t just important, it’s fundamental to everything we do.
As a Resident Liaison Officer, you will be a key member of a dedicated, construction site-based team, acting as the main link between residents and the project team. Working closely with clients, operatives, subcontractors, and site management, you will ensure residents receive clear, accurate, and timely information, both verbally and in writing. By fostering open communication and building strong, trusting relationships, you will play a central role in delivering a positive resident experience and maintaining the highest standards of customer care throughout the works.
Key Responsibilities
- Act as the main point of contact for residents and site teams
- Conduct resident surveys and home visits
- Keep residents informed of works, progress, and any changes
- Maintain confidentiality in line with GDPR requirements
- Champion high-quality service delivery and monitor resident satisfaction
- Ensure residents’ homes are treated with respect at all times
- Manage and resolve concerns and complaints promptly and professionally
- Schedule appointments and manage access arrangements
- Prepare and distribute resident communications (letters, newsletters, updates)
- Attend resident meetings as required
- Handle resident enquiries and liaise with delivery teams regarding changes, cancellations, and progress updates
- Build and maintain strong working relationships with residents, clients, contractors, and site staff
- Adapt communication and working practices to meet the needs of diverse residents and clients
This is a delivery-critical role, requiring a proactive, hands-on approach.
What we are looking for
- Proven experience of customer service
- Organised, able to prioritise and decisive under pressure
- Good written and verbal communication
- Ability to effectively liaise daily with residents by letter, telephone, email, text, WhatsApp and face to face in their homes
Essential Requirements
- Customer Service or Care Sector
- Full Driving License and use of vehicle
Why Mulalley
- Continuous training, development and support
- A business that values capability, accountability, and delivery
Resident Liaison Officer in London employer: Mulalley
At Mulalley, we pride ourselves on being an award-winning construction company that prioritises resident satisfaction and exceptional customer service. Our work culture fosters continuous training and development, ensuring that our Resident Liaison Officers not only thrive in their roles but also have ample opportunities for personal and professional growth. Located in the vibrant city of London, we offer a dynamic environment where proactive individuals can make a meaningful impact while enjoying the support of a dedicated team.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Liaison Officer in London
✨Tip Number 1
Get to know the company! Research their values and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. As a Resident Liaison Officer, you'll need to be clear and approachable. Try role-playing common scenarios with a friend to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our team and ready to make a difference.
We think you need these skills to ace Resident Liaison Officer in London
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in customer service, especially if you've worked in public, retail, or care sectors. We want to see how you've gone above and beyond to ensure satisfaction, so share specific examples!
Tailor Your Communication Style:Since the role involves liaising with residents, it's crucial to demonstrate your ability to adapt your communication style. Use clear and concise language in your application, and maybe even mention how you’ve successfully communicated with diverse groups in the past.
Be Organised and Detail-Oriented:We love a candidate who can juggle multiple tasks! In your application, showcase your organisational skills and how you prioritise tasks effectively. Mention any tools or methods you use to stay on top of things.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Mulalley
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Resident Liaison Officer. Familiarise yourself with the key tasks like conducting resident surveys and managing communications. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about exceptional customer service, prepare examples from your past experiences where you've gone above and beyond for customers. Think about situations where you resolved complaints or built strong relationships, as these will highlight your suitability for the position.
✨Practice Clear Communication
As you'll be liaising with residents and various teams, practice articulating your thoughts clearly and concisely. You might want to rehearse how you'd explain complex information in simple terms, as this will be crucial in ensuring residents feel informed and valued.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the company culture, training opportunities, and how they measure resident satisfaction. This shows that you're not just interested in the job, but also in how you can contribute to their mission of delivering high-quality service.
