Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the friendly face for residents, ensuring smooth communication and exceptional service.
- Company: Award-winning construction company known for quality projects and customer care.
- Benefits: Starting salary of £30,000, generous leave, healthcare, and career development opportunities.
- Why this job: Make a real difference in residents' lives while growing your career in a supportive environment.
- Qualifications: Experience in customer service roles and strong communication skills are essential.
- Other info: Enjoy perks like loyalty bonuses, social events, and well-being initiatives.
We are an award-winning construction company with a proud reputation for delivering high-quality projects and outstanding customer service. To support our continued growth, we are expanding our Resident Liaison Team in areas across London.
Check you match the skill requirements for this role, as well as associated experience, then apply with your CV below.
About the Role
As a Resident Liaison Officer, you’ll be the first point of contact for residents whose homes we are working in. You’ll play a vital role in ensuring our works run smoothly while providing reassurance, clear communication, and exceptional service to residents throughout the process.
Your responsibilities will include:
* Acting as the main contact for residents and keeping them informed at every stage
* Carrying out resident interviews, surveys, and home visits
* Proactively updating residents on works progress
* Handling and resolving queries, concerns, and complaints
* Attending resident-related meetings as required
About You
We are looking for someone who is approachable, empathetic, and highly organised. You will have previous experience in customer-facing roles such as public service, retail, or care, and a genuine commitment to delivering excellent service.
You will also bring:
* Strong communication and interpersonal skills
* The ability to build positive relationships with residents and colleagues
* Good organisational skills with the ability to manage a busy workload
* A calm and professional approach under pressure
* A full UK driving licence and access to your own car (mileage reclaimable)
What We Offer
We value our people and reward their commitment.
In return, you will receive:
* Competitive pay: £30,000 starting salary + £4,000 car allowance
* Generous leave: 26 days holiday + bank holidays
* Comprehensive benefits: Healthcare, pension, staff discounts, and wellbeing initiatives
* Career development: Ongoing training and professional growth opportunities
* Rewards and recognition: Loyalty bonus, referral scheme (£2,000), long-service awards, and regular company social events
* Additional perks: Treat days, well-being day, cycle-to-work scheme, enhanced family leave benefits, uniforms & PPE, free eye tests, flu jabs, and vaccinations
Interviews
Interviews will be held at our offices in Woodford Green, Essex, or via Microsoft Teams.
Reference ID: RLO/OCT25
Resident Liaison Officer (Customer Service) employer: Mulalley & Co Ltd
Contact Detail:
Mulalley & Co Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer (Customer Service)
✨Tip Number 1
Get to know the company! Research their projects and values so you can chat about them during your interview. This shows you’re genuinely interested and helps you connect with the team.
✨Tip Number 2
Practice your communication skills! As a Resident Liaison Officer, you'll need to be clear and approachable. Role-play common scenarios with a friend to boost your confidence.
✨Tip Number 3
Prepare some questions for your interview. Ask about their approach to resident communication or how they handle complaints. This not only shows your interest but also helps you gauge if it’s the right fit for you.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Resident Liaison Officer (Customer Service)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and skills that match the Resident Liaison Officer role. We want to see how you’ve made a difference in previous roles, so don’t hold back!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your approachability and empathy make you a perfect fit for our team. Let us know what excites you about working with residents.
Showcase Your Communication Skills: Since communication is key in this role, make sure your application reflects your strong interpersonal skills. Use clear and concise language, and don’t forget to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Mulalley & Co Ltd
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Resident Liaison Officer. Familiarise yourself with the key aspects of the job, such as communication with residents and handling queries. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Showcase Your Customer Service Skills
Since this role is all about exceptional customer service, prepare examples from your past experiences where you've successfully resolved issues or built strong relationships. Be ready to discuss how you can apply these skills to reassure and support residents throughout their experience.
✨Practice Active Listening
During the interview, practice active listening by nodding and responding appropriately to the interviewer’s questions. This shows that you’re engaged and value their input. It’s also a great way to demonstrate your interpersonal skills, which are crucial for this role.
✨Prepare Questions for Them
At the end of the interview, you’ll likely be asked if you have any questions. Prepare thoughtful questions about the company culture, team dynamics, or specific projects. This not only shows your interest in the role but also helps you assess if the company is the right fit for you.