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- Tasks: Be the go-to person for residents, handling their concerns and keeping them updated.
- Company: Join an award-winning construction company dedicated to exceptional customer service.
- Benefits: Enjoy a starting salary of £30,000, car allowance, 26 days holiday, and more perks!
- Why this job: Make a real impact in the community while enjoying a supportive work culture.
- Qualifications: Good communication skills, customer service experience, and a full UK driving license required.
- Other info: Interviews can be held in-person or via Teams; mileage is reclaimable.
We are an award-winning construction company looking to further expand our Resident Liaison teams on our London and surrounding area contracts. We are looking for people who have worked in the public, retail or care sector and are committed to giving a customer focused service. For us, good customer service and satisfaction is not only a priority, but a key part of what we do. The role: As a Resident Liaison Officer, you will be working within a site-based team and your day-to-day duties will include, but not limited to: * Being the central point of contact for residents and site team members * Carrying out resident interviews, surveys and daily visits to residents at home * Keeping residents updated * Dealing with and resolving residents' concerns and complaints * Attending ad-hoc resident related meetings We are looking for someone who: * Has good communication and customer service skills * Has the ability to build good people relationships * Can manage busy workloads, is self-motivated and the ability to work accurately under pressure * Has their own car and Full UK Driving Licence – Driving involved (mileage reclaimable) What we offer: * Starting salary of £30,000 * £4,000 car allowance * 26 days holiday per year + Bank Holidays * Healthcare * Pension * Training * Staff discount scheme * Staff service awards * Health and Wellbeing * Treat days * Staff referral bonus scheme (£2000) * Regular company social events * Enhanced paternity and maternity benefits * Uniform and PPE * Free eye tests * Free flu jab and vaccinations (Voluntary) * Cycle to work scheme We regularly add to the above benefits Hours: * Monday to Friday – 8am to 5pm Interviews are held at our Head Office at Woodford Green, Essex or by Teams
Resident Liaison Officer (Customer Service) employer: Mulalley & Co Ltd
Contact Detail:
Mulalley & Co Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer (Customer Service)
✨Tip Number 1
Familiarize yourself with the construction industry and the specific challenges residents face during projects. This knowledge will help you engage more effectively with residents and demonstrate your understanding of their concerns.
✨Tip Number 2
Highlight your experience in customer service roles, especially in public-facing positions. Be ready to share specific examples of how you've successfully resolved complaints or built relationships with customers.
✨Tip Number 3
Prepare to discuss your organizational skills and how you manage busy workloads. Think of instances where you've had to prioritize tasks under pressure and how you maintained accuracy while doing so.
✨Tip Number 4
Since travel is a requirement for this role, ensure you have a reliable vehicle and be ready to discuss your flexibility in traveling to different sites. Mention any previous experiences that required travel and how you managed it.
We think you need these skills to ace Resident Liaison Officer (Customer Service)
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description and understand the key responsibilities and requirements. Tailor your application to highlight your relevant experience in customer service, especially in public, retail, or care sectors.
Highlight Communication Skills: Since good communication is crucial for this role, emphasize your communication skills in your CV and cover letter. Provide specific examples of how you've successfully interacted with customers or resolved complaints in previous positions.
Showcase Relationship Building: Demonstrate your ability to build relationships by sharing experiences where you have effectively engaged with clients or residents. This could include any relevant projects or initiatives that showcase your interpersonal skills.
Prepare for Interviews: If selected for an interview, prepare to discuss your approach to managing busy workloads and working under pressure. Be ready to provide examples of how you've handled challenging situations in customer service.
How to prepare for a job interview at Mulalley & Co Ltd
✨Showcase Your Customer Service Skills
Since the role emphasizes exceptional customer service, be prepared to share specific examples from your past experiences in public, retail, or care sectors. Highlight situations where you successfully resolved complaints or improved customer satisfaction.
✨Demonstrate Your Communication Abilities
Effective communication is key for a Resident Liaison Officer. Practice articulating your thoughts clearly and concisely. During the interview, listen actively and respond thoughtfully to show that you value the conversation.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle various resident-related situations. Think about potential challenges you might face on the job and prepare your responses, focusing on your problem-solving skills and ability to build relationships.
✨Research the Company and Its Values
Familiarize yourself with the company's mission and values, especially their commitment to customer satisfaction. This will help you align your answers with what they prioritize and demonstrate your genuine interest in the role.
