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For Companies At a Glance
- Tasks: Be the friendly face connecting residents with our construction teams and ensuring smooth communication.
- Company: Join an award-winning construction company dedicated to exceptional customer service.
- Benefits: Ongoing training, development opportunities, and a supportive work environment.
- Why this job: Make a real difference in residents' lives while working on exciting construction projects.
- Qualifications: Experience in customer service or care sectors, strong communication skills, and a full driving licence.
- Other info: Dynamic role with opportunities for personal growth and career advancement.
The predicted salary is between 28800 - 43200 £ per year.
We are an award-winning construction company expanding our Resident Liaison Teams across London and the surrounding areas. We are looking for proactive, people-focused individuals with experience in the public, retail, or care sectors who are passionate about delivering exceptional customer service. For us, resident satisfaction isn’t just important, it’s fundamental to everything we do.
The Role
As a Resident Liaison Officer, you will be a key member of a dedicated, construction site-based team, acting as the main link between residents and the project team. Working closely with clients, operatives, subcontractors, and site management, you will ensure residents receive clear, accurate, and timely information, both verbally and in writing. By fostering open communication and building strong, trusting relationships, you will play a central role in delivering a positive resident experience and maintaining the highest standards of customer care throughout the works.
Key Responsibilities
- Act as the main point of contact for residents and site teams
- Conduct resident surveys and home visits
- Keep residents informed of works, progress, and any changes
- Maintain confidentiality in line with GDPR requirements
- Champion high-quality service delivery and monitor resident satisfaction
- Ensure residents’ homes are treated with respect at all times
- Manage and resolve concerns and complaints promptly and professionally
- Schedule appointments and manage access arrangements
- Prepare and distribute resident communications (letters, newsletters, updates)
- Attend resident meetings as required
- Handle resident enquiries and liaise with delivery teams regarding changes, cancellations, and progress updates
- Build and maintain strong working relationships with residents, clients, contractors, and site staff
- Adapt communication and working practices to meet the needs of diverse residents and clients
This is a delivery-critical role, requiring a proactive, hands-on approach.
What we are looking for
- Proven experience of customer service
- Organised, able to prioritise and decisive under pressure
- Good written and verbal communication
- Ability to effectively liaise daily with residents by letter, telephone, email, text, whatsapp and face to face in their homes
Essential requirements
- Customer Service or Care Sector
- Full Driving License and use of vehicle
Why Mulalley
- Continuous training, development and support
- A business that values capability, accountability, and delivery
Resident Liaison Officer in London employer: Mulalley & Co Ltd
Contact Detail:
Mulalley & Co Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer in London
✨Tip Number 1
Network like a pro! Reach out to your contacts in the public, retail, or care sectors. Let them know you're on the lookout for a Resident Liaison Officer role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Practice your communication skills! Since this role is all about keeping residents informed and happy, brush up on how you convey information clearly and effectively. Role-play with a friend or family member to get comfortable with different scenarios.
✨Tip Number 3
Be proactive in your job search! Don’t just wait for opportunities to come to you. Check our website regularly for openings and apply directly. Tailor your approach to show how your experience aligns with delivering exceptional customer service.
✨Tip Number 4
Prepare for interviews by thinking about real-life examples of how you've handled resident concerns or complaints in the past. Show us your problem-solving skills and how you build strong relationships – that’s what we’re looking for!
We think you need these skills to ace Resident Liaison Officer in London
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us see your enthusiasm for delivering exceptional customer service. Share specific examples from your past experiences in the public, retail, or care sectors that highlight your people-focused approach.
Be Clear and Concise: We appreciate straightforward communication, so make sure your application is easy to read. Use clear language and avoid jargon. Remember, you’ll be keeping residents informed, so show us you can do that in your writing!
Tailor Your Application: Make your application stand out by tailoring it to the Resident Liaison Officer role. Highlight relevant skills and experiences that align with our key responsibilities, like managing resident communications and resolving concerns.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive, which is exactly what we’re looking for!
How to prepare for a job interview at Mulalley & Co Ltd
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Resident Liaison Officer. Familiarise yourself with the key tasks mentioned in the job description, like managing resident communications and resolving complaints. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about exceptional customer service, prepare examples from your past experiences where you've gone above and beyond for customers. Think about situations where you resolved issues or built strong relationships, as these stories will highlight your suitability for the position.
✨Practice Your Communication Style
As a Resident Liaison Officer, you'll need to communicate effectively with diverse residents. Practice explaining complex information clearly and concisely, both verbally and in writing. You might even want to prepare a mock resident communication to showcase your skills during the interview.
✨Demonstrate Proactivity and Problem-Solving
This role requires a proactive approach, so be ready to discuss how you've taken initiative in previous roles. Think of examples where you identified potential issues before they escalated and how you addressed them. This will show that you can handle the demands of the job and keep residents satisfied.