Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Supervise warehouse operations, ensuring accurate order processing and excellent customer service.
- Company: Join a dynamic team at a leading retail warehouse in Greenford.
- Benefits: Enjoy a competitive salary, monthly bonuses, and 28 days holiday plus staff discounts.
- Why this job: Be part of a fast-paced environment where your leadership makes a real difference.
- Qualifications: Previous management experience in a warehouse or retail setting is essential.
- Other info: Flexible hours and opportunities for growth in a supportive team culture.
The predicted salary is between 24950 - 34930 £ per year.
Warehouse Operations Supervisor – Warehouse Greenford UB6 8PW, United Kingdom
Full-Time
Warehouse based
Purpose
Reporting to the Warehouse Operations Manager / General Warehouse Manager, the Warehouse Operations Supervisor\’s role main goal is to oversee the processing of online sales orders accurately and promptly to meet customer service and sales targets, with accurate picking, packing and shipping. Organising breaks and delegating task effectively to the team. This is to ensure that the customer journey is as smooth as possible.
Role and responsibilities
Sales/Customer Focus
- Oversee the picking of products from warehouse as listed on customer order forms.
- Liaise with Warehouse Operations Manager regarding customer orders received with items missing and / or out of stock in central warehouse.
- Checks are followed to ensure that all items on order sheet are securely packed and boxed.
- Checks are followed to ensure that all packed products are dispatched using the correct delivery service and correct postage has been applied.
- Work with team to ensure a high level of service to all customers.
- Assist the Managers to undertake customer service enquiries regarding deliveries / product knowledge.
- Assist the Managers to address customer queries regarding location of orders and occasional telephone queries from customers to help them selecting the right product to meet their needs.
- Maintain high standards of product knowledge with reference to both new and existing lines.
- Personalize the service to make that the customer feels at ease and demonstrates proactive selling wherever possible via the telephone or emails.
Store Merchandising / Product Handling
- Develop high standards of stock handling as per MUJI guidelines.
- Ensure that operational and staff areas housekeeping and presentation is exemplary.
Delivery
- Assist in the delivery shift, carrying out tasks delegated by the management team.
- Receive online ordered items from warehouse and other stores and process them accordingly.
Systems
- Make efficient and effective use of all warehouse equipment and systems.
- Be fully aware of direct delivery and mail order processes.
- Develop knowledge of stock control systems and ensure that standards of security awareness are maintained.
Security
- Aid the management team with regard to the general security of customers\’ orders and stock.
- Maintain awareness of security with all staff members.
- Seek to heighten security awareness on the warehouse floor.
- Ensure an incident report is filled in to record any unusual occurrences.
- Take responsibility for security of the store as well as stock and cash and liaise with Warehouse Operations Manager or General Warehouse Manager over potential problems.
Health & Safety
- Comply with the Company Health & Safety Policy at all times.
- Support the management team with all aspects of health and safety communicating any potential problems.
- Ensure all health and safety regulations are carried out to their full extent.
General
- Make a significant contribution to successful team working at the warehouse.
- Flexibility to work varied hours including late shifts, weekends and bank holidays.
Knowledge and skills
- Highly organised with the ability to adapt quickly to strategic change.
- Self starter, who takes the initiative.
- Motivated to achieve and exceed goals.
- Good communicator.
- Excellent customer service.
Education and experience
- Previous management experience in Warehouse / retail environment.
Additional information
- May be requested to work in other UK locations from time to time.
Salary & Benefits
- Salary: £24,950 yearly plus monthly bonus based on achieving target.
- 40 hours working contract weekly.
- 28 days holiday/year (including bank holidays) that increase with length of service.
- 20% staff discount and Perkbox.
- Pension scheme.
- Great working environment.
#J-18808-Ljbffr
Warehouse Operations Supervisor employer: MUJI
Contact Detail:
MUJI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Warehouse Operations Supervisor
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. The more you practice, the more confident you'll feel when it’s time to shine.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Warehouse Operations Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Warehouse Operations Supervisor role. Highlight your previous management experience in a warehouse or retail environment, and don’t forget to mention any customer service achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention your organisational skills and how you can contribute to maintaining high standards in our warehouse operations.
Show Off Your Communication Skills: As a Warehouse Operations Supervisor, good communication is key. In your application, give examples of how you've effectively communicated with teams or customers in the past. This will show us you’re ready to handle customer queries and team dynamics.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at MUJI
✨Know Your Warehouse Operations
Familiarise yourself with the key responsibilities of a Warehouse Operations Supervisor. Understand the processes of picking, packing, and shipping orders, as well as how to handle customer queries effectively. This knowledge will help you demonstrate your suitability for the role.
✨Showcase Your Leadership Skills
Be prepared to discuss your previous management experience in a warehouse or retail environment. Think of specific examples where you've successfully delegated tasks, organised breaks, or improved team performance. This will show that you can lead a team effectively.
✨Emphasise Customer Service Excellence
Since customer service is a big part of this role, be ready to share examples of how you've provided exceptional service in the past. Highlight any proactive selling techniques you've used and how you’ve personalised customer interactions to enhance their experience.
✨Demonstrate Health & Safety Awareness
Make sure you understand the importance of health and safety in a warehouse setting. Be prepared to discuss how you would ensure compliance with health and safety regulations and how you would communicate potential issues to your team.
