At a Glance
- Tasks: Lead and inspire a sales team to maximize store performance and customer satisfaction.
- Company: Join a dynamic retail environment in Central London with a focus on quality and service.
- Benefits: Enjoy a competitive salary, monthly bonuses, 28 days holiday, and a 20% staff discount.
- Why this job: Be part of a supportive culture that values leadership, growth, and customer experience.
- Qualifications: Retail experience and proven team management skills are essential for this role.
- Other info: Opportunity for career advancement in a vibrant and fast-paced setting.
The predicted salary is between 36000 - 60000 £ per year.
Store Manager – London, United Kingdom
Full-Time
We have an opportunity for a Store Manager to join one of our Central London Stores. Reporting to the Area Manager, the Store Manager will manage and develop the sales team in order to maximize sales, control stock, and cash following the Company guidelines.
Role and Responsibilities
- Introduce and promote all categories of merchandise demonstrating consistently high standards in all areas of branch operations.
- Communicate both store and company budgets, assuring that all staff maintains an appropriate awareness.
- Support recruiting new staff in accordance with company procedure.
- Ensure all staff receives appropriate and necessary training to perform their duties at a high standard.
- Organize staff rotas and holidays.
- Ensure all areas on the shop floor are covered at all times and customer needs are met, dealing promptly and efficiently with customer complaints.
- Assist in the layout and display of merchandise.
- Maintain a high level of housekeeping throughout the store at all times.
- Use weekly line reports to maintain detailed stock information for practical display use.
- Be aware of all advertising/editorial to promote lines.
- Help plan and run twice yearly sales.
- Oversee stockroom supervisor in maintenance and replenishment of stock, transferring and receiving stock, and organization of stockroom.
- Maintain knowledge of cash systems including methods of payment, refund, and discount facility.
- Guarantee end of day procedures are followed with cashing up and banking in line with MUJI guidelines.
- Work with other managers to achieve the customer’s journey with focused customer service training and best seller information.
- Maintain awareness of security with all staff members.
- Ensure company policy on Health and Safety is adhered to, protecting both employees and customers.
Knowledge and Skills
- Ability to manage and develop a positive and productive team.
- Motivated to achieve and exceed goals.
- Exceptional leadership skills with the ability to drive and motivate performance through effective training and coaching skills.
- Demonstrable and strong business acumen.
- Highly organized with the ability to adapt quickly to strategic change.
- Self-starter, who takes the initiative.
- Good communicator.
Education and Experience
- Previous experience in Retail.
- Experience managing teams.
- Proven experience driving sales.
What We Offer
- Competitive salary plus monthly bonus.
- 28 days holiday/year (including bank holidays) that increase with length of service.
- 20% Staff Discount.
- Pension scheme.
- Great working environment.
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Store Manager employer: MUJI
Contact Detail:
MUJI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager
✨Tip Number 1
Familiarize yourself with the specific merchandise categories that the store offers. Understanding the products inside and out will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Highlight any previous experience you have in managing teams, especially in retail settings. Be ready to share specific examples of how you've motivated your team to achieve sales goals.
✨Tip Number 3
Prepare to discuss your approach to customer service and how you handle complaints. Being able to articulate your strategies for maintaining high customer satisfaction will set you apart.
✨Tip Number 4
Showcase your organizational skills by discussing how you would manage staff rotas and ensure coverage on the shop floor. This is crucial for a Store Manager role, so be specific about your methods.
We think you need these skills to ace Store Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail management, team leadership, and sales performance. Use specific examples that demonstrate your ability to drive results and manage a team effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for retail and your understanding of the Store Manager role. Mention how your skills align with the responsibilities outlined in the job description, such as training staff and managing stock.
Highlight Leadership Experience: In your application, emphasize any previous roles where you successfully led a team. Discuss your approach to motivating staff and achieving sales targets, as this is crucial for the Store Manager position.
Showcase Problem-Solving Skills: Provide examples of how you've handled customer complaints or operational challenges in the past. This will demonstrate your ability to maintain high standards and ensure customer satisfaction, which is key for this role.
How to prepare for a job interview at MUJI
✨Showcase Your Leadership Skills
As a Store Manager, you'll need to demonstrate exceptional leadership abilities. Prepare examples of how you've successfully managed and developed teams in the past, focusing on your coaching and training methods.
✨Understand Sales Metrics
Familiarize yourself with key sales metrics and how they impact store performance. Be ready to discuss how you have driven sales in previous roles and how you plan to achieve sales goals in this position.
✨Prepare for Customer Service Scenarios
Customer service is crucial in retail. Think of specific instances where you've handled customer complaints effectively and be prepared to share these experiences during the interview.
✨Demonstrate Organizational Skills
The role requires strong organizational skills. Discuss how you manage staff rotas, stock levels, and store displays. Providing examples of your ability to adapt to changes will also be beneficial.