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For Companies At a Glance
- Tasks: Support online operations, manage orders, and assist customer service in a fast-paced environment.
- Company: Join MUJI, a renowned brand known for quality products and minimalist design.
- Benefits: Gain valuable experience, develop skills, and work in a supportive team atmosphere.
- Other info: Flexible working hours and a chance to grow within a dynamic company.
- Why this job: Perfect opportunity to kickstart your career in e-commerce with a global brand.
- Qualifications: Detail-oriented, numerically confident, and eager to learn; e-commerce knowledge is a plus.
The predicted salary is between 20000 - 30000 £ per year.
Company Overview
MUJI, originally founded in Japan in 1980, offers a wide variety of good quality products including household goods, apparel, and food. Our mission is to provide no‑brand quality goods based on the principles of material selection, process streamlining, and package simplification.
Summary
We are looking for a detail‑oriented and motivated E‑commerce Administrator Intern to support our online operations and customer service team. In this role, you will help manage order and refund data, assist with customer care investigations, and facilitate communication between internal departments and third‑party partners. The ideal candidate is highly organised, numerically confident, proactive, and eager to learn within a fast‑paced e‑commerce environment.
What You’ll Be Doing
- Refund & Data Management: Accurately register and process customer refunds within internal systems. Maintain and update refund records for auditing and reporting purposes. Handle numerical data with accuracy and consistency.
- Order Processing & Tracking: Submit furniture and large‑item orders through internal platforms. Log, update, and maintain order information across shared files and trackers. Send order information to third‑party carriers to ensure accurate and timely dispatch. Identify issues such as delays or missing information, escalating where appropriate.
- Customer Service Support: Assist Customer Care Administrators with investigative service tickets. Liaise with third‑party partners and internal warehouse teams to resolve delivery, product, or service issues. Provide timely, clear updates to support efficient ticket resolution.
- Online Order Support: Support the processing of orders, particularly those related to back orders or system issues. Correct and update order details (e.g., customer information, product availability, shipping). Ensure accuracy of orders prior to processing.
- Stock & Operations Coordination: Monitor stock levels and identify out‑of‑stock (OOS) items. Communicate OOS findings to the Operations Manager and support follow‑up actions. Help maintain accurate product availability information across systems.
About You
- Strong attention to detail and organisational skills.
- Confident working with numbers; comfortable handling data and basic calculations.
- Ability to multitask, prioritise, and manage time effectively.
- Strong communication skills for liaising with internal teams and external partners.
- Basic understanding of e‑commerce operations is an advantage but not essential.
- Proficiency in Microsoft Office or Google Workspace.
- Clear and professional written communication.
- Experience in store support, logistics, or an e‑commerce environment is a plus.
- Experience working with third‑party service providers is beneficial.
- Fluency in English; a second EU language (French, German, Italian, or Spanish) is highly desirable.
Ecommerce Administrator Intern in London employer: MUJI Finland Oy
Contact Detail:
MUJI Finland Oy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ecommerce Administrator Intern in London
✨Tip Number 1
Network like a pro! Reach out to people in the e-commerce field, especially those who work at companies you admire, like MUJI. A friendly chat can open doors and give you insights that might just land you that internship.
✨Tip Number 2
Show off your skills! Create a portfolio or a simple document showcasing any relevant projects or experiences you've had. Even if it’s just a school project, it shows your initiative and passion for e-commerce.
✨Tip Number 3
Prepare for the interview by researching MUJI's values and products. Be ready to discuss how your skills align with their mission of providing quality goods. This will show them you're genuinely interested and not just another applicant.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the time to engage with us directly.
We think you need these skills to ace Ecommerce Administrator Intern in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the E-commerce Administrator Intern role. Highlight any relevant experience with data management, customer service, or e-commerce operations to catch our eye!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and how your skills align with our mission at MUJI. Keep it concise but engaging – we want to see your personality!
Show Off Your Attention to Detail: Since this role requires strong attention to detail, make sure your application is free from typos and errors. Double-check everything before you hit send – it shows us you care about quality!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it gives you a chance to explore more about us and what we do!
How to prepare for a job interview at MUJI Finland Oy
✨Know Your Numbers
Since the role involves handling numerical data, brush up on your basic calculations and data management skills. Be prepared to discuss any relevant experience you have with numbers, whether it's from previous jobs or academic projects.
✨Show Off Your Organisational Skills
This position requires strong attention to detail and organisational abilities. Bring examples of how you've successfully managed tasks or projects in the past, and be ready to explain your methods for staying organised in a fast-paced environment.
✨Communicate Clearly
As you'll be liaising with various teams and third-party partners, practice articulating your thoughts clearly and professionally. Consider preparing a few scenarios where effective communication made a difference in resolving an issue.
✨Research MUJI and E-commerce Trends
Familiarise yourself with MUJI's products and their e-commerce operations. Understanding their mission and values will help you align your answers with what they’re looking for. Also, keep an eye on current trends in e-commerce to show your enthusiasm for the industry.