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- Tasks: Supervise online sales order processing, ensuring accurate picking, packing, and shipping.
- Company: Join a dynamic warehouse team at MUJI, known for quality and customer service.
- Benefits: Enjoy 28 days holiday, a 20% staff discount, and a monthly performance bonus.
- Why this job: Be part of a supportive team culture while making a real impact on customer satisfaction.
- Qualifications: Previous management experience in a warehouse or retail environment is essential.
- Other info: Flexibility to work varied hours, including weekends and bank holidays, is required.
The predicted salary is between 19960 - 29940 £ per year.
Warehouse Operations Supervisor – Warehouse Greenford UB6 8PW, United Kingdom
Full-Time
Warehouse based
Purpose
Reporting to the Warehouse operations Manager / General warehouse Manager, the Warehouse operations Supervisor\’s role main goal is to oversee the processing of online sales orders accurately and promptly to meet customer service and sales targets, with accurate picking, packing and shipping. Organising breaks and delegating task effectively to the team. This is to ensure that the customer journey is as smooth as possible.
Role and responsibilities
Sales/Customer Focus
• Oversee the picking of products from warehouse as listed on customer order forms.
• Liaise with Warehouse Operations Manager regarding customer orders received with items missing and / or out of stock in central warehouse.
• Checks are followed too ensure that all items on order sheet are securely packed and boxed.
• Checks are followed to ensure that all packed products are dispatched using the correct delivery service and correct postage has been applied.
• Work with team to ensure a high level of service to all customers.
• To assist the Managers to undertake customer service enquires regarding deliveries / product knowledge.
• Assisting the Managers to address customer queries regarding location of orders and occasional telephone queries from customers to help them selecting the right product to meet their needs.
• To maintain high standards of product knowledge with reference to both new and existing lines.
• Personalizing the service to make that the customer feels at ease and demonstrates proactive selling wherever possible via the telephone or emails.
Store Merchandising/ Product Handling
• Develop high standards of stock handling as per MUJI guidelines.
• Ensure that operational and staff areas housekeeping and presentation is exemplary.
Delivery
• To assist in the delivery shift, carrying out tasks delegated by the management team.
• Receive online ordered items from warehouse and other stores and process them accordingly.
Systems
• Make efficient and effective use of all warehouse equipment and systems.
• Be fully aware of direct delivery and mail order processes.
• Develop knowledge of stock control systems and ensure that standards of security awareness are maintained.
Security
• To aid the management team with regard to the general security of customers\’ orders and stock.
• Maintain awareness of security with all staff members.
• Seek to heighten security awareness on the warehouse floor.
• Ensure an incident report in filled in to record any unusual occurrences.
• Take responsibility for security of the store as well as stock and cash and liaise with Warehouse Operations Manager or General Warehouse manager over potential problems.
Health & Safety
• Comply with the Company Health & Safety Policy at all times.
• Support the management team with all aspects of health and safety communicating any potential problems.
• Ensure all health and safety regulations are carried out to their full extent.
General
• Make a significant contribution to successful team working at the Warehouse.
• Flexibility to work varied hours including late shifts, weekends and bank holidays.
Knowledge and skills
• Highly organised with the ability to adapt quickly to strategic change.
• Self starter, who takes the initiative.
• Motivated to achieve and exceed goals.
• Good communicator.
• Excellent customer service.
Education and experience
• Previous management experience in Warehouse / retail environment.
Additional information
• May be requested to work in other UK locations from time to time
This job description is designed to help you understand your role better. It is not an exhaustive list and you may be required to take on additional tasks as requested by your line manager.
Salary; £24950 yearly plus monthly bonus base on achieving target.
– 40 hours working contract weekly.
– 28 days holiday/year (including bank holidays) that increase with length of service
– 20% Staff Discount and Perkbox
– Pension scheme
– Great working environment
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Warehouse Operations Supervisor employer: Muji Europe Holdings Ltd
Contact Detail:
Muji Europe Holdings Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Warehouse Operations Supervisor
✨Tip Number 1
Familiarise yourself with warehouse operations and logistics. Understanding the processes involved in picking, packing, and shipping will give you an edge during interviews, as you'll be able to speak confidently about how to improve efficiency and customer satisfaction.
✨Tip Number 2
Highlight your leadership skills by sharing specific examples of how you've successfully managed teams in previous roles. This could include delegating tasks effectively or resolving conflicts, which are crucial for a Warehouse Operations Supervisor.
✨Tip Number 3
Demonstrate your customer service expertise by preparing to discuss how you've handled customer inquiries or complaints in the past. Being able to show that you can maintain high standards of service will resonate well with the hiring team.
✨Tip Number 4
Research the company culture and values at StudySmarter. Tailoring your approach to align with our commitment to teamwork and customer focus will help you stand out as a candidate who fits well within our organisation.
We think you need these skills to ace Warehouse Operations Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in warehouse operations and management. Emphasise skills such as organisation, customer service, and team leadership that align with the job description.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the responsibilities mentioned in the job description. Use examples from your past experience to demonstrate how you meet the requirements and can contribute to the team.
Highlight Relevant Skills: In your application, focus on key skills such as stock handling, customer service, and health & safety compliance. Mention any specific systems or processes you are familiar with that relate to warehouse operations.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for the role of Warehouse Operations Supervisor.
How to prepare for a job interview at Muji Europe Holdings Ltd
✨Showcase Your Organisational Skills
As a Warehouse Operations Supervisor, you'll need to demonstrate your ability to manage tasks and delegate effectively. Prepare examples from your previous experience where you successfully organised a team or streamlined processes to improve efficiency.
✨Emphasise Customer Service Experience
Customer service is key in this role. Be ready to discuss how you've handled customer queries or complaints in the past, and how you ensured a positive experience for them. Highlight any proactive selling techniques you've used.
✨Familiarise Yourself with Health & Safety Protocols
Understanding health and safety regulations is crucial in a warehouse environment. Brush up on relevant policies and be prepared to discuss how you've implemented safety measures in your previous roles.
✨Demonstrate Flexibility and Adaptability
The job requires flexibility in working hours and adapting to changes. Share instances where you've successfully adjusted to new challenges or changes in your work environment, showcasing your ability to thrive under varying conditions.
