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For Companies At a Glance
- Tasks: Support online operations, manage orders, and assist customer service in a fast-paced environment.
- Company: Join MUJI, a renowned brand known for quality products and a no-brand philosophy.
- Benefits: Gain valuable experience, develop skills, and work in a dynamic team.
- Other info: Flexible working hours and a chance to grow within a global company.
- Why this job: Perfect opportunity to kickstart your career in e-commerce and learn from industry experts.
- Qualifications: Detail-oriented, numerically confident, and eager to learn; e-commerce knowledge is a plus.
The predicted salary is between 20000 - 30000 ÂŁ per year.
MUJI, originally founded in Japan in 1980, offers a wide variety of good quality products including household goods, apparel, and food. Our mission is to provide no-brand quality goods based on the principles of material selection, process streamlining, and package simplification.
We are looking for a detail‑oriented and motivated E‑commerce Administrator Intern to support our online operations and customer service team. In this role, you will help manage order and refund data, assist with customer care investigations, and facilitate communication between internal departments and third‑party partners. The ideal candidate is highly organised, numerically confident, proactive, and eager to learn within a fast‑paced e‑commerce environment.
What You’ll Be Doing
- Refund & Data Management
- Accurately register and process customer refunds within internal systems.
- Maintain and update refund records for auditing and reporting purposes.
- Handle numerical data with accuracy and consistency.
- Order Processing & Tracking
- Submit furniture and large‑item orders through internal platforms.
- Log, update, and maintain order information across shared files and trackers.
- Send order information to third‑party carriers to ensure accurate and timely dispatch.
- Identify issues such as delays or missing information, escalating where appropriate.
- Customer Service Support
- Assist Customer Care Administrators with investigative service tickets.
- Liaise with third‑party partners and internal warehouse teams to resolve delivery, product or service issues.
- Provide timely, clear updates to support efficient ticket resolution.
- Online Order Support
- Support the processing of orders, particularly those related to back orders or system issues.
- Correct and update order details (e.g., customer information, product availability, shipping).
- Ensure accuracy of orders prior to processing.
- Stock & Operations Coordination
- Monitor stock levels and identify out‑of‑stock (OOS) items.
- Communicate OOS findings to the Operations Manager and support follow‑up actions.
- Help maintain accurate product availability information across systems.
About You
- Strong attention to detail and organisational skills.
- Confident working with numbers; comfortable handling data and basic calculations.
- Ability to multitask, prioritise, and manage time effectively.
- Strong communication skills for liaising with internal teams and external partners.
- Basic understanding of e‑commerce operations is an advantage but not essential.
- Proficiency in Microsoft Office or Google Workspace.
- Clear and professional written communication.
- Experience in store support, logistics, or an e‑commerce environment is a plus.
- Experience working with third‑party service providers is beneficial.
- Fluency in English; a second EU language (French, German, Italian, or Spanish) is highly desirable.
Ecommerce Administrator Intern in London employer: Muji Europe Holdings Ltd
Contact Detail:
Muji Europe Holdings Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ecommerce Administrator Intern in London
✨Tip Number 1
Network like a pro! Reach out to people in the e-commerce field, especially those who work at MUJI or similar companies. A friendly chat can open doors and give you insights that might just land you that internship.
✨Tip Number 2
Show off your skills! Prepare a mini portfolio showcasing any relevant projects or experiences you've had, even if they're from school or personal projects. This will help you stand out during interviews and show that you're proactive.
✨Tip Number 3
Practice makes perfect! Get comfortable with common interview questions related to e-commerce and customer service. Role-playing with a friend can help you articulate your thoughts clearly and confidently.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team at MUJI.
We think you need these skills to ace Ecommerce Administrator Intern in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Ecommerce Administrator Intern role. Highlight any relevant experience, especially in data management or customer service, and don’t forget to showcase your organisational skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about this internship at MUJI and how your skills align with the job description. Keep it concise but impactful!
Show Off Your Attention to Detail: Since this role requires strong attention to detail, make sure your application is free from typos and errors. Double-check everything before hitting send – we love a candidate who takes pride in their work!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Muji Europe Holdings Ltd
✨Know Your Numbers
Since the role involves handling numerical data, brush up on your basic calculations and data management skills. Be prepared to discuss any relevant experience you have with numbers, whether it's from previous jobs or academic projects.
✨Show Off Your Organisational Skills
This position requires strong attention to detail and organisational abilities. Bring examples of how you've successfully managed tasks or projects in the past, and be ready to explain your methods for staying organised in a fast-paced environment.
✨Communicate Clearly
Effective communication is key, especially when liaising with internal teams and external partners. Practice articulating your thoughts clearly and concisely, and consider preparing a few questions to ask during the interview to demonstrate your interest in collaboration.
✨Familiarise Yourself with E-commerce Basics
While prior experience in e-commerce isn't essential, having a basic understanding of how online operations work can set you apart. Do some research on common e-commerce processes and be ready to discuss how you can contribute to the team’s success.