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For Companies At a Glance
- Tasks: Support online operations, manage orders, and assist customer service.
- Company: Join MUJI, a renowned brand known for quality and simplicity.
- Benefits: Gain hands-on experience in e-commerce with a supportive team.
- Other info: Dynamic role with potential for career advancement.
- Why this job: Perfect opportunity to learn and grow in a fast-paced environment.
- Qualifications: Detail-oriented, numerically confident, and eager to learn.
The predicted salary is between 20000 - 30000 £ per year.
MUJI, originally founded in Japan in 1980, offers a wide variety of good quality products including household goods, apparel, and food. Our mission is to provide no-brand quality goods based on the principles of material selection, process streamlining, and package simplification.
We are looking for a detail-oriented and motivated E-commerce Administrator Intern to support our online operations and customer service team. In this role, you will help manage order and refund data, assist with customer care investigations, and facilitate communication between internal departments and third-party partners. The ideal candidate is highly organised, numerically confident, proactive, and eager to learn within a fast-paced e-commerce environment.
What You’ll Be Doing
- Refund & Data Management: Accurately register and process customer refunds within internal systems. Maintain and update refund records for auditing and reporting purposes. Handle numerical data with accuracy and consistency.
- Order Processing & Tracking: Submit furniture and large-item orders through internal platforms. Log, update, and maintain order information across shared files and trackers. Send order information to third-party carriers to ensure accurate and timely dispatch. Identify issues such as delays or missing information, escalating where appropriate.
- Customer Service Support: Assist Customer Care Administrators with investigative service tickets. Liaise with third-party partners and internal warehouse teams to resolve delivery, product or service issues. Provide timely, clear updates to support efficient ticket resolution.
- Online Order Support: Support the processing of orders, particularly those related to back orders or system issues. Correct and update order details (e.g., customer information, product availability, shipping). Ensure accuracy of orders prior to processing.
- Stock & Operations Coordination: Monitor stock levels and identify out-of-stock (OOS) items. Communicate OOS findings to the Operations Manager and support follow-up actions. Help maintain accurate product availability information across systems.
About You
- Strong attention to detail and organisational skills.
- Confident working with numbers; comfortable handling data and basic calculations.
- Ability to multitask, prioritise, and manage time effectively.
- Strong communication skills for liaising with internal teams and external partners.
- Basic understanding of e-commerce operations is an advantage but not essential.
- Proficiency in Microsoft Office or Google Workspace.
- Clear and professional written communication.
- Experience in store support, logistics, or an e-commerce environment is a plus.
- Experience working with third-party service providers is beneficial.
- Fluency in English; a second EU language (French, German, Italian, or Spanish) is highly desirable.
Ecommerce Administrator Intern employer: Muji Europe Holdings Ltd
Contact Detail:
Muji Europe Holdings Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ecommerce Administrator Intern
✨Tip Number 1
Network like a pro! Reach out to people in the e-commerce field, especially those who work at companies you admire. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching MUJI and its e-commerce operations. Show us that you understand our mission and values, and be ready to discuss how your skills can contribute to our team.
✨Tip Number 3
Practice common interview questions related to data management and customer service. We want to see how you handle real-life scenarios, so think of examples from your past experiences that highlight your problem-solving skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in joining our team.
We think you need these skills to ace Ecommerce Administrator Intern
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Ecommerce Administrator Intern role. Highlight any relevant experience, especially in data management or customer service, and don’t forget to showcase your organisational skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about this internship at MUJI and how your skills align with the job description. Keep it concise but engaging!
Show Off Your Attention to Detail: Since this role requires strong attention to detail, make sure your application is free from typos and errors. Double-check everything before hitting send – we love a candidate who takes pride in their work!
Apply Through Our Website: We encourage you to apply through our website for the best chance of being noticed. It’s super easy, and you’ll be able to keep track of your application status directly!
How to prepare for a job interview at Muji Europe Holdings Ltd
✨Know Your Numbers
Since the role involves handling numerical data, brush up on your basic calculations and data management skills. Be prepared to discuss any relevant experience you have with numbers, whether it's from previous jobs or academic projects.
✨Show Off Your Organisational Skills
This position requires strong attention to detail and organisational abilities. Bring examples of how you've successfully managed multiple tasks or projects in the past. You could even create a simple portfolio showcasing your organisational methods.
✨Communicate Clearly
As you'll be liaising with various teams and third-party partners, practice articulating your thoughts clearly and professionally. Consider doing mock interviews with friends or family to refine your communication style.
✨Research MUJI and E-commerce Trends
Familiarise yourself with MUJI's mission and product range, as well as current trends in e-commerce. This will not only show your enthusiasm for the role but also help you ask insightful questions during the interview.