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- Tasks: Deliver top-notch support to customers and manage repair operations smoothly.
- Company: Join a dynamic team in the aviation industry focused on customer satisfaction.
- Benefits: Competitive pay, flexible hours, and opportunities for growth.
- Other info: Fast-paced environment with plenty of chances to learn and develop your career.
- Why this job: Be the go-to person for customers and make a real difference in their experience.
- Qualifications: Customer service experience and strong communication skills are a must.
The predicted salary is between 25000 - 32000 £ per year.
As a Customer Service Administrator, you will deliver high-quality support to customers while managing administrative processes linked to repair operations. You will handle enquiries, coordinate repairs, and ensure smooth day-to-day customer account management.
Key Responsibilities
- Act as a key point of contact for customer enquiries via phone and email
- Manage repair orders, including both in-house and subcontracted work
- Prepare quotes for repairs, products, and services
- Support customer accounts from initial enquiry through to payment
- Raise purchase orders in line with company procedures
- Coordinate with production teams to meet delivery targets
- Manage customer forecasts, reports, and general administration
- Assist with import/export activities where required
- Help improve turnaround times, delivery performance, and cost efficiency
- Ensure compliance with all regulatory and company standards
Requirements
- Experience in a customer service or administrative role
- Strong communication and organisational skills
- Ability to manage a high workload and complex queries
- Good attention to detail and problem-solving skills
- Team-oriented with the ability to work cross-functionally
- Degree or equivalent (preferred)
- Aviation or regulatory knowledge is an advantage
Customer Service Administrator employer: Muirhead Avionics (AMETEK MRO)
Contact Detail:
Muirhead Avionics (AMETEK MRO) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This way, when you chat with them, you can show that you're genuinely interested and not just another applicant.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer enquiries, it’s crucial to sound confident and clear. Try role-playing with a friend or family member to get comfortable with common questions.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in customer service and administration. We want to see how your skills match the key responsibilities listed in the job description!
Show Off Your Communication Skills: Since you'll be the go-to person for customer enquiries, it's crucial to demonstrate your strong communication abilities. Use clear and concise language in your application to reflect this skill.
Highlight Your Organisational Skills: As a Customer Service Administrator, managing multiple tasks is part of the gig. Share examples of how you've successfully handled a high workload or complex queries in your previous roles.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Muirhead Avionics (AMETEK MRO)
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Administrator inside out. Familiarise yourself with the key responsibilities listed in the job description, especially around managing repair orders and customer enquiries. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since strong communication is crucial for this role, prepare examples from your past experiences where you've successfully handled customer queries or managed complex situations. Practising these scenarios will help you articulate your thoughts clearly during the interview.
✨Be Organised
Demonstrate your organisational skills by discussing how you manage your workload and prioritise tasks. You might want to bring a notepad with questions or points you want to cover, showing that you're proactive and ready to engage in a meaningful conversation about the role.
✨Highlight Teamwork
As the role requires working cross-functionally, be prepared to share examples of how you've collaborated with others in previous jobs. Emphasise your ability to work as part of a team and how you can contribute to improving processes and efficiency within the company.