At a Glance
- Tasks: Support tenants in maintaining independence and provide excellent customer service.
- Company: A learning-focused organisation dedicated to community support.
- Benefits: Part-time role with 28 days leave, birthday off, and potential for extra hours.
- Other info: Collaborative environment with ongoing training and career development opportunities.
- Why this job: Make a real difference in people's lives while developing valuable skills.
- Qualifications: Experience in housing, support, or care; driving licence required.
The predicted salary is between 31500 - 38500 £ per year.
Overview
Housing Support Officer – Part-time, Permanent.
Based at our Priest Croft scheme.
Expected hours: 20 per week.
Some additional hours may be available from time to time with the post holder’s agreement.
We offer 28 days annual leave plus bank holidays and one day a year for your birthday.
Depending on organisational performance, the Board may award up to 3 gifted Christmas close down days.
We are a learning focused organisation and will support you to develop new skills.
About the role
As a Housing Support Officer (HSO), you will be based at Priest Croft scheme and may work across our portfolio. You will report to our
Housing Services Manager (HSM) .
- Provide support to enable tenants to maintain their independence (40% of your time).
- Provide customer, housing and property management services (60% of your time).
- You will be based at one scheme but will be expected to work across our portfolio.
- You will report to our Housing Services Manager (HSM).
- What you need to be successful
- You will be comfortable working independently but also as part of a small team.
- You will enjoy helping people maintain their independence by offering appropriate support and monitoring the welfare of our tenants through agreed support plans.
- You will be comfortable delivering effective and efficient customer services and prioritising your work to meet targets.
- You will be professional and able to establish appropriate boundaries with tenants, whilst building trust and advocating on their behalf to ensure they can maintain their independence.
- You will be able to recognise where independent living is no longer appropriate and support tenants on their journey to alternative accommodation.
- What you are known for
- A professional approach with pride in outcomes and the social impact for our tenants and community.
- Happy engaging with customers; a good listener who can confirm concerns and propose solutions.
- A positive, can-do attitude; a great team player who supports colleagues when needed.
- Excellent organisational ability; comfortable with changing priorities and able to balance workloads.
- Able to use software and technology to deliver tasks and demonstrate compliance and assurance with processes.
- What you can expect
- Induction training and ongoing support, with 121 coaching and appraisals.
- Access to learning and training to develop housing professional skills.
- A collaborative environment where colleagues care about what we do and support each other.
- The role is customer facing and attendance at one of our schemes is expected; a flexible approach to work is supported for training or project work with prior agreement.
- Housing Support Officer – What you’ll be doing
Housing Support
- Welcome tenants to their new home, helping them settle in quickly and feel safe and secure.
- Ensure tenants understand how to live safely, maintain up-to-date records where circumstances change, and monitor welfare.
- Help tenants access our services and communal facilities within the scheme.
- Follow and review agreed support / contact plans as required.
- Act as appointed person in case of accidents or incidents; liaise with emergency services or contacts on a tenant’s support plan as needed.
- Provide and receive effective handovers to/from Careline monitoring services and ensure actions are followed up.
- Use our software to maintain up-to-date support / contact plan records for each tenant.
Customer Service
- Deliver customer service in line with our HEART values.
- Be the principal contact for tenant, contractor and third-party queries.
- Record all queries and requests in our software; place orders or submit requests as required.
- Communicate with colleagues, contractors and third parties to escalate urgent items.
- Positively manage service requests to ensure issues are resolved; welcome and resolve complaints where possible.
Housing Management
- Support lettings processes (open days, viewings, tenancy sign-ups, end of tenancy, voids management) with the HSM.
- Co-ordinate repairs and liaise with Maintenance Services Manager to limit void periods.
- Assist with rent accounts monitoring, explain payments, and support housing benefit sign-posting.
- Assist with safety tasks including PCFRAs and PEEPs; review when circumstances change.
- Process miscellaneous income transactions and assist with tenancy conditions and ASB management.
- Engage tenants and lead tenant events to promote social interaction.
Property, health and safety
- Conduct and record regular health and safety checks as per building policy.
Property maintenance
- Coordinate repairs with MSM, plan and notify tenants; handle emergencies with approved contractors.
- Monitor cleaning and upkeep of communal areas; oversee guest room cleaning and ad hoc deep cleans.
- Monitor grounds maintenance and ensure security of premises; liaise with police and statutory agencies as required.
Experience and qualifications
- Housing, Support or Care: 1 year (required).
- Licence/Certification
- Driving Licence (required).
- We are a learning focused organisation and will support you to develop new skills.
- Work location
- Priest Croft scheme (based in the portfolio).
- #J-18808-Ljbffr
Housing Support Officer employer: MUIRCROFT HOUSING ASSOCIATION LIMITED
As a Housing Support Officer at our Priest Croft scheme, you will join a learning-focused organisation that prioritises employee development and well-being. With 28 days of annual leave, additional Christmas close down days, and a supportive work culture, we foster an environment where you can thrive both personally and professionally while making a meaningful impact in the lives of our tenants. Our collaborative team is dedicated to helping you grow your skills and succeed in your role, ensuring that you feel valued and empowered every step of the way.
Contact Details:
MUIRCROFT HOUSING ASSOCIATION LIMITED Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Housing Support Officer
✨Get Involved in Community Events
Dive headfirst into community events and social work fairs in your area. These are great opportunities to connect with potential employers like MUIRCROFT HOUSING ASSOCIATION LIMITED, grab some insider info, and showcase your passion for social work. Plus, meeting people face-to-face can really make you stand out!
✨Join Social Work Networks
Tap into social work networks and online communities, like local charities and organisations. Engaging in discussions or volunteering can help you build a strong reputation and could lead to part-time roles just like the one at MUIRCROFT HOUSING ASSOCIATION LIMITED. The connections you make could be the key to landing your next opportunity!
✨Make Your Passion Shine
When approaching part-time roles, be sure to highlight your passion for social issues in conversations and informal chats. Bring your experiences to life through storytelling – this can resonate well with organisations looking for someone who genuinely cares about making a difference!
✨Keep an Eye on Local Job Boards
Part-time roles in social work might not always be advertised in the usual places. Keep checking local job boards or community centres for openings, and don't hesitate to apply directly through MUIRCROFT HOUSING ASSOCIATION LIMITED's website – we love seeing proactive candidates who take the initiative!
We think you need these skills to ace Housing Support Officer
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let your passion for social work shine through. Talk about why you're drawn to this field and how you've been involved in community service or support roles. We want to see your commitment and the heart you bring to the table!
Highlight Relevant Experience:Make sure to spotlight any hands-on experience you have! Whether it's internships, volunteering, or relevant coursework, detail how your past experiences relate to the role at MUIRCROFT HOUSING ASSOCIATION LIMITED. We love seeing candidates who have practical skills and a real understanding of social issues.
Certificates and Training Matter:If you've got any relevant certifications or training specific to social work (like safeguarding training or counselling qualifications), don’t forget to include these in your CV! These details can set you apart and show us you’re serious about your professional development.
Be Flexible with Your Availability:Since this is a part-time role, explain your availability clearly in your application. Let us know when you can start and how many hours you’re looking to work. Being upfront about your schedule will help us see how you fit into the team at MUIRCROFT HOUSING ASSOCIATION LIMITED.
How to prepare for a job interview at MUIRCROFT HOUSING ASSOCIATION LIMITED
✨Show Your Passion for Helping Others
In social work, it's all about your commitment to making a difference. Be ready to share specific experiences that highlight your passion for helping others, whether that's through volunteering, placements, or personal stories. We want to see that genuine drive during your chat with MUIRCROFT HOUSING ASSOCIATION LIMITED.
✨Know Your Social Work Theories
You might be quizzed on social work theories or models that inform your practice, like the person-in-environment approach. Brush up on these concepts and be prepared to discuss how you'd apply them in a practical setting. This could be a game changer in your interview for a Housing Support Officer at MUIRCROFT HOUSING ASSOCIATION LIMITED.
✨Flexibility and Availability are Key
As you're going for a part-time role, highlight your flexibility and how it would fit with the organisation's needs. Have examples ready that demonstrate your availability for various shifts or urgent situations—that's just gold for a social work role.
✨Prepare for a Situation-Based Discussion
Expect scenario-based questions where you'll need to demonstrate how you'd handle specific situations with clients or stakeholders. Think of a couple of real-life scenarios you've encountered and articulate your thought process. This will show MUIRCROFT HOUSING ASSOCIATION LIMITED that you're ready to hit the ground running in the Housing Support Officer role.
