At a Glance
- Tasks: Join a committee to shape customer services and enhance community impact.
- Company: Muir, a values-led housing association dedicated to improving lives.
- Benefits: Earn £3,300 plus expenses for your expertise and insights.
- Other info: Flexible commitment of around 6 days, with meetings in Chester.
- Why this job: Make a real difference in people's lives by influencing key decisions.
- Qualifications: Experience in customer service or customer experience; non-executive experience preferred.
Meeting location: Chester
Remuneration: £3,300 plus expenses
Closing Date: 9am Monday 17 August 2026
Muir is an ambitious, values‑led housing association with a proud history of helping people maximise their quality of life. Today, we own and manage nearly 6,000 homes across England and are committed to delivering excellent services, investing in our homes and communities, and putting customers at the heart of everything we do. It’s an exciting and interesting time to join us as we develop our next Corporate Strategy, 2027 to 2030; a strategy that will ensure we can respond positively to the challenges that face the sector, deliver more new homes and place us well to deliver for our customers - genuinely making a difference to people’s lives.
For our new Independent Customer Services Committee Member role, we’re seeking someone with professional expertise in customer service or customer experience who can bring an independent perspective and help ensure customer voice continues to shape our services. Non‑executive experience is preferred for this position.
Key terms and conditions
- The time commitment is approximately 6 days for the Independent Committee Member.
- Committee Meetings are usually held face to face at our head office in Chester on a Thursday morning.
- Remuneration and expenses: Independent Committee Member £3,300 plus expenses.
For further information about these opportunities please visit our recruitment page at Altair Ltd and download the recruitment pack.
If, having read the recruitment pack you would like an informal and confidential discussion, please arrange a call with our recruitment partner, Sioned Hughes, Head of Recruitment at Altair Ltd by emailing.
Independent Customer Services Committee Member in Chester employer: Muir Group
As a Multi Skilled Joiner with us, you'll be part of a dynamic team that values craftsmanship and customer satisfaction. We offer competitive salaries, ongoing training, and a supportive work culture that encourages personal and professional growth, all while working in a vibrant community that appreciates quality workmanship.
StudySmarter Expert Advice🤫
We think this is how you could land Independent Customer Services Committee Member in Chester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Muir Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Muir Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Independent Customer Services Committee Member in Chester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Muir Group:Your cover letter is your chance to shine! Tell us why you want to work at Muir Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Muir Group!
How to prepare for a job interview at Muir Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
