At a Glance
- Tasks: Support residents in sustaining their tenancies and provide essential assistance when needed.
- Company: Join a vibrant team dedicated to enhancing customer experiences and community support.
- Benefits: Competitive salary, car allowance, health and wellbeing initiatives, and a strong work/life balance.
- Other info: Be part of a dynamic team focused on innovation and community engagement.
- Why this job: Make a real difference in people's lives while working in a fun and supportive environment.
- Qualifications: Full UK driving licence and a passion for helping others.
The predicted salary is between 27225 - 33275 £ per year.
Do you have the drive to make a difference by living our values every day to deliver an excellent customer experience? You'll add significant value providing a tenancy sustainment service working with our customers to be there to call on when they need help. You'll work with them to help them sustain their tenancy, understand their needs, offer support and take action to help them develop their skills and behaviours.
We're looking for a flexible, dedicated and highly motivated individual, who would welcome the opportunity to have a direct impact on improving tenancy sustainment for our residents. You will be customer-focused, innovative in your approach and be able to implement initiatives to promote tenancy sustainability and deliver excellent customer service in a challenging environment.
You’ll be able to:
- Deliver an excellent customer focused, tenancy sustainment service to our most vulnerable residents
- Be adaptable and brilliant at working in partnership with our customers, colleagues and communities
- Design and deliver effective campaigns to encourage tenancy sustainment across our communities
- Support the creation of new ideas and innovation in the business
For this role, you'll need a full UK driving licence and will also be required to undergo a DBS check.
About our team: Our team is great (if we don’t mind saying so ourselves!) we're led by our Executive Director of Customer Experience. We work hard, support each other, and also like to have fun! You'll be part of our Customer Experience Directorate where you'll work as part of our Neighbourhood Teams who are led by our Assistant Director of Neighbourhoods and you'll be reporting to our Community Housing Manager - it's an exciting team to be part of, as we deliver our corporate plan ambitions.
Benefits: Here are just some of the reasons we think you would enjoy a Career at Muir:
- We offer great Remuneration & Benefits
- We are serious about Health & Wellbeing
- We are committed to Living our Values every day
- We are committed to Equality, Diversity & Inclusion
- We offer a strong Work / Life Balance
- We are committed to high Employee Engagement
Tenancy Sustainment Coordinator employer: Muir Group Housing Association
Muir Group is an exceptional employer that prioritises the well-being of its employees while fostering a values-driven culture. Located in Chester, this role as a Bank Project Officer offers flexible hours and the chance to make a meaningful impact on the lives of residents, all within a supportive environment that champions health, diversity, and continuous improvement. With a strong commitment to employee engagement and work-life balance, Muir Group stands out as a rewarding place to build your career.
Contact Details:
Muir Group Housing Association Recruitment Team
