At a Glance
- Tasks: Provide a top-notch housing management service and enhance community quality of life.
- Company: Join Muir, a leading social housing provider with over 150 dedicated employees.
- Benefits: Enjoy a supportive team environment, flexible working options, and opportunities for personal growth.
- Other info: Applications close on 1st April 2025; interviews in Chester on 8th/9th April.
- Why this job: Make a real impact in communities while working in a fun and innovative team.
- Qualifications: We're looking for motivated individuals with a passion for customer service and community improvement.
The predicted salary is between 28800 - 43200 € per year.
Do you have the drive to make a difference by living our values every day to deliver an excellent customer experience? You'll add significant value by providing a comprehensive housing management service, working with our customers to maximize their quality of life. You'll collaborate with residents and communities to help them thrive, offering targeted actions and delivering a holistic customer service approach.
We’re looking for a flexible, dedicated, and highly motivated individual who would welcome the opportunity to have a direct impact on improving our communities. You will be customer-focused, innovative in your approach, and able to implement initiatives to promote tenancy sustainability and deliver excellent customer service in a challenging environment.
Key Responsibilities:- Deliver an excellent customer-focused service that is accessible, visible, and results in high levels of customer satisfaction.
- Design and deliver effective actions to encourage tenancy sustainment and improve the social and financial performance of our communities.
- Support the creation of new ideas and innovations in the business.
- Be adaptable and excellent at working in partnership with our customers, colleagues, and communities.
If you think you’ve got what we are looking for, we’d love to hear from you. The closing date for applications is 9:00 am Wednesday, 1st April 2025. Interviews will take place on 8th/9th April 2025 in Chester.
About Our Team: Our team is great (if we don’t mind saying so ourselves!). We’re led by our Executive Director of Customer Experience. We work hard, support each other, and also like to have fun! You’ll be part of our new Customer Experience Directorate, working as part of our Neighbourhood Teams led by our Assistant Director of Neighbourhoods, and reporting to our Community Housing Manager. It’s an exciting team as we deliver our new corporate plan ambitions.
About Us: As a dedicated social housing provider, we employ over 150 people in various roles and have been awarded Gold accreditation by Investors in People and in Wellbeing. Predominantly based in the North West, Muir's Chester HQ is supported by offices in Burnley and Huntingdon in Cambridgeshire. We put residents at the heart of everything we do, continually striving to improve the quality of their homes, services, and neighborhoods. We own and manage more than 5,600 homes across the country, offering diverse housing solutions to meet our customers’ needs. One of our key aims is to attract and retain talented, dynamic, and satisfied employees to help us deliver our strategies and objectives.
Tenancy Services Officer in Chester employer: Muir Group Housing Association
At Muir, we pride ourselves on being an exceptional employer, dedicated to fostering a supportive and innovative work culture that empowers our employees to make a real difference in the communities we serve. With a strong focus on employee wellbeing and development, we offer numerous growth opportunities and a collaborative environment where your contributions are valued. Located in Chester, you will be part of a passionate team committed to delivering excellent customer service and enhancing the quality of life for our residents.
Contact Detail:
Muir Group Housing Association Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Tenancy Services Officer in Chester
✨Tip Number 1
Familiarise yourself with the values and mission of our organisation. Understanding what drives us will help you align your approach during interviews and discussions, showcasing how you can contribute to our goals.
✨Tip Number 2
Prepare specific examples from your past experiences that demonstrate your customer service skills and ability to work collaboratively with communities. Highlighting these instances will show your potential impact on tenancy sustainability.
✨Tip Number 3
Research current trends in social housing and community engagement. Being knowledgeable about the challenges and innovations in the sector will allow you to discuss relevant ideas and solutions during your interview.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the team culture and expectations, which can be invaluable when preparing for your interview and understanding how to fit in.
We think you need these skills to ace Tenancy Services Officer in Chester
Some tips for your application 🫡
Understand the Role:Read the job description thoroughly to grasp the key responsibilities and required skills for the Tenancy Services Officer position. Tailor your application to highlight how your experience aligns with their needs.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for customer service and community improvement. Use specific examples from your past experiences that demonstrate your ability to deliver excellent customer-focused services.
Highlight Relevant Experience:In your CV, emphasise any previous roles or volunteer work that involved housing management, customer service, or community engagement. Make sure to quantify your achievements where possible to show your impact.
Proofread Your Application:Before submitting, carefully proofread your application materials for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Muir Group Housing Association
✨Show Your Customer Focus
Emphasise your commitment to delivering excellent customer service. Prepare examples of how you've gone above and beyond for customers in previous roles, as this will resonate well with the company's values.
✨Demonstrate Adaptability
Be ready to discuss situations where you've had to adapt to changing circumstances or challenges. This role requires flexibility, so showcasing your ability to pivot and find solutions will be key.
✨Highlight Collaborative Experiences
Since the job involves working closely with residents and communities, share experiences where you've successfully collaborated with others. This could include teamwork, partnerships, or community engagement initiatives.
✨Prepare Innovative Ideas
Think about new ideas or initiatives you could bring to the role that would promote tenancy sustainability. Being innovative is a valued trait, so come prepared with suggestions that align with the company's goals.
