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- Tasks: Join our responsive maintenance team to organise and schedule repairs for our customers.
- Company: Muir is dedicated to improving housing services with a focus on customer satisfaction.
- Benefits: Enjoy a competitive salary, hybrid working, and a strong commitment to health and wellbeing.
- Why this job: Be part of a vibrant team making a real impact in the community while enhancing your skills.
- Qualifications: Experience in the housing sector and knowledge of scheduling repairs is essential.
- Other info: Apply by 22nd August; interviews will be held the week of 8th September.
The predicted salary is between 24830 - 37300 £ per year.
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Direct message the job poster from Muir Group Housing Association
Client Talent Acquisition Team Leader @ IRIS | Networx | Recruiter | Diversity & Inclusion Advocate
Responsive Maintenance Planner
Chester
£31,037 per annum
Full time – Permanent (35 hours)
About You
Are you ready to play a key role in our responsive maintenance team? Are you passionate about delivering excellent services to customers and organising the workload of our in-house trade operatives? We need someone who is friendly, professional and an excellent communicator to work in our busy and vibrant team. We’re focused on improving our repairs service and you’ll play a big part in making that happen.
You’ll have experience in the housing sector, with knowledge of scheduling repairs and maintenance work, and be ready to handle a wide and varied range of tasks and situations from prioritising emergency repairs, scheduling in routine repairs, increasing the productivity of our team and liaising with our customers – no two days will be the same. You’ll turn negatives into positives by listening to customer feedback and you’ll take the initiative and lead on collaboration with colleagues across the business to ensure our targets are met and high levels of customer satisfaction are achieved.
This is new role to support our existing Responsive Maintenance Planner, and is part of our ongoing commitment to improving our repairs service and delivering our Corporate Plan. If you think you’ve got most of what we are looking for, but not everything, we’d still love to hear from you.
The closing date for applications is 5pm on Friday 22nd August.
You’ll need to submit a CV and supporting statement telling us about you and why you\’re right for the job.
Interviews will take place week commencing 8 September at our head office in Chester.
Our offer to you
Here are just some of the reasons we think you would enjoy a Career at Muir…
- We offer a great salary and benefits
- We are serious about health and wellbeing
- We are committed to living our values every day
- We are committed to Equality, Diversity & Inclusion
- We offer a strong work/life balance, including hybrid working
- We are committed to high colleague engagement
Seniority level
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Seniority level
Associate
Employment type
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Employment type
Full-time
Job function
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Job function
Customer Service and Administrative
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Industries
Non-profit Organization Management and Civic and Social Organizations
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Responsive Maintenance Planner employer: Muir Group Housing Association
Contact Detail:
Muir Group Housing Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Responsive Maintenance Planner
✨Tip Number 1
Familiarise yourself with the housing sector and the specific challenges it faces. Understanding the nuances of responsive maintenance will help you speak confidently about your experience and how it relates to the role.
✨Tip Number 2
Prepare examples of how you've successfully managed scheduling and prioritising tasks in previous roles. Being able to demonstrate your organisational skills will be crucial during the interview process.
✨Tip Number 3
Showcase your communication skills by being clear and concise when discussing your experiences. Since the role involves liaising with customers and colleagues, effective communication will be a key focus during your interview.
✨Tip Number 4
Research Muir's values and recent initiatives related to customer satisfaction and repairs service. Aligning your answers with their goals will demonstrate your genuine interest in the company and the role.
We think you need these skills to ace Responsive Maintenance Planner
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and required skills for the Responsive Maintenance Planner position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in the housing sector, particularly in scheduling repairs and maintenance work. Use bullet points for clarity and focus on achievements that demonstrate your ability to improve service delivery.
Write a Strong Supporting Statement: In your supporting statement, explain why you are the right fit for the role. Use specific examples from your past experiences to illustrate your communication skills, ability to handle varied tasks, and commitment to customer satisfaction.
Proofread Your Application: Before submitting, carefully proofread your CV and supporting statement for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Muir Group Housing Association
✨Showcase Your Communication Skills
As a Responsive Maintenance Planner, excellent communication is key. Be prepared to demonstrate your ability to communicate effectively with both customers and colleagues. Use examples from your past experiences where you successfully resolved issues or improved customer satisfaction.
✨Highlight Your Organisational Skills
This role requires strong organisational abilities to manage a varied workload. During the interview, discuss specific instances where you successfully scheduled repairs or managed multiple tasks simultaneously. This will show that you can handle the dynamic nature of the job.
✨Demonstrate Problem-Solving Abilities
You’ll need to turn negatives into positives by addressing customer feedback. Prepare to share examples of how you've tackled challenges in previous roles, particularly in the housing sector, and how your solutions led to improved outcomes.
✨Express Your Passion for Customer Service
The role focuses on delivering excellent services to customers. Make sure to convey your passion for customer service during the interview. Share stories that illustrate your commitment to meeting customer needs and enhancing their experience.
