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- Tasks: Join our responsive maintenance team, handling customer queries and scheduling repairs.
- Company: Muir is dedicated to improving housing services and prioritising customer satisfaction.
- Benefits: Enjoy a competitive salary, hybrid working, and a strong focus on health and wellbeing.
- Why this job: Make a real impact in a vibrant team while enhancing your communication and problem-solving skills.
- Qualifications: Experience in the housing sector with knowledge of repairs and maintenance is essential.
- Other info: This role is hybrid, with some in-person meetings in Cambridgeshire.
The predicted salary is between 26000 - 36000 £ per year.
Responsive Maintenance Officer – EastCambridgeshire£32,467per annumFull time Permanent (35 hours)
About You
Are you ready to play a key role in our responsive maintenance team? Are you passionate about delivering excellent services to customers and offering support to the wider responsive maintenance team? We need someone who is friendly, professional and an excellent communicator to work in our busy and vibrant team. Were focused on improving our repairs service and youll play a big part in making that happen.
Youll have experience in the housing sector, with knowledge of repairs and maintenance and be ready to handle a wide and varied range of tasks and situations from managing customer complaints to disrepair cases, from scheduling in repairs to liaising with contractors no two days will be the same. Youll turn negatives into positives by listening to customer feedback and youll take the initiative and lead on collaboration with colleagues across the business to ensure our targets are met and high levels of customer satisfaction are achieved.
This new role is part of our ongoing commitment to improving our repairs service and delivering our Corporate Plan. If you think youve got most of what we are looking for, but not everything, wed still love to hear from you.
The closing date for applications is 5pm on Friday 22 August.
The role would suit someone based in the Cambridgeshire region, working with our Muir team and partner-contractors in the region. The role is hybrid and homeworking is encouraged, but there will be some in person meetings held in our Huntingdon office and partner contractors office in Wisbech.
Youll need to submit a CV and supporting statement telling us about you and why you\’re right for the job.
Interviews will take place week commencing 8 September at our Huntingdon office (Cambridgeshire).
Benefits
Our offer to you
Here are just some of the reasons we think you would enjoy a Career at Muir…
- We offer a great salary and benefits
- We are serious about health and wellbeing
- We are committed to living our values every day
- We are committed to Equality, Diversity & Inclusion
- We offer a strong work/life balance, including hybrid working
- We are committed to high colleague engagement
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Responsive Maintenance Officer - East employer: Muir Group Housing Association
Contact Detail:
Muir Group Housing Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Responsive Maintenance Officer - East
✨Tip Number 1
Familiarise yourself with the specific challenges and needs of the Cambridgeshire housing sector. Understanding local issues will help you demonstrate your knowledge during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Prepare examples from your past experience that highlight your problem-solving skills, especially in handling customer complaints and managing repairs. Being able to share real-life scenarios will make you stand out as a candidate.
✨Tip Number 3
Network with current or former employees of Muir or similar organisations. They can provide insights into the company culture and expectations, which can be invaluable when tailoring your approach for the interview.
✨Tip Number 4
Showcase your communication skills by preparing thoughtful questions to ask during the interview. This not only demonstrates your interest in the role but also your proactive approach to collaboration and customer service.
We think you need these skills to ace Responsive Maintenance Officer - East
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the housing sector, particularly in repairs and maintenance. Use specific examples to demonstrate your skills in managing customer complaints and liaising with contractors.
Craft a Compelling Supporting Statement: In your supporting statement, clearly explain why you are the right fit for the Responsive Maintenance Officer role. Address the key responsibilities mentioned in the job description and showcase your communication skills and ability to turn negatives into positives.
Showcase Your Customer Service Skills: Emphasise your passion for delivering excellent customer service. Provide examples of how you've successfully handled customer feedback and improved service delivery in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and supporting statement for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail.
How to prepare for a job interview at Muir Group Housing Association
✨Showcase Your Communication Skills
As a Responsive Maintenance Officer, excellent communication is key. Be prepared to demonstrate your ability to listen actively and convey information clearly. Use examples from your past experiences where you successfully managed customer complaints or collaborated with colleagues.
✨Highlight Your Housing Sector Experience
Make sure to discuss your previous experience in the housing sector, particularly any roles related to repairs and maintenance. Share specific instances where you handled diverse tasks, showcasing your adaptability and problem-solving skills.
✨Emphasise Customer Satisfaction
Since the role focuses on improving customer service, be ready to talk about how you've turned negative situations into positive outcomes. Prepare examples of how you’ve used customer feedback to enhance services or resolve issues effectively.
✨Prepare for Hybrid Working Questions
Given the hybrid nature of the role, think about how you can manage your time and responsibilities effectively while working from home. Be ready to discuss your strategies for staying organised and maintaining communication with your team and contractors.
