At a Glance
- Tasks: Provide excellent housing management services and support community well-being.
- Company: Dynamic organisation focused on improving communities and customer experiences.
- Benefits: Competitive salary, car allowance, and a supportive team environment.
- Other info: Join a vibrant team with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives while working in a fun, collaborative team.
- Qualifications: Customer-focused mindset and innovative problem-solving skills.
The predicted salary is between 32878 - 40184 £ per year.
Tenancy Services Officer £35,242.43+ car allowance£4015.80 Chester/Agile Full Time, Permanent 35 hours per week
About You...
Do you have the drive to make a difference by living our values every day to deliver an excellent customer experience?
You'll add significant value providingacomprehensive housing management service working with our customers to maximise their quality of life.
You'llwork with our residents and communities to help them thrive, offering targeted actions and delivering a holistic customer service approach.
Were looking for a flexible, dedicated and highly motivated individual, who would welcome the opportunity to have a direct impact on improving our communities.
You will be customer-focused, innovative in your approach and be able to implement initiatives to promote tenancy sustainability and deliver excellent customer service in a challenging environment.
Youll be able to
Deliver an excellent customer focused service that is accessible, visible and results in high levels of customer satisfaction Design and deliver effective actions to encourage tenancy sustainment, and improve the social and financial performance of our communities.
Support the creation of new ideas and innovation in the business Be adaptable and brilliant at working in partnership with our customers, colleagues and communities
If you think youve got what we are looking for, wed love to hear from you.
The closing date for applications is 9.00am 1st September 2026.
Interviews will take place on Thursday 10th September 2026 at our Chester Office
Well be reviewing applications over the next two weeks and may invite candidates to interview earlier than the advertised dates
so dont delay your application to avoid missing out!
About our team
Our team is great (if we dont mind saying so ourselves!) We work hard, support each other, and also like to have fun!
Youll be part of our new Customer Experience Directorate
where you'llworkas part of our Neighbourhood Teams who are led by our Assistant Director of Neighbourhoods and youll be reporting to our Community Housing Manager - its an exciting team to be part of, as we deliver our new corporate plan ambitions.
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Tenancy Services Officer in London employer: Muir Group Housing Association
Muir Group is an exceptional employer that prioritises the well-being of its employees while fostering a values-driven culture. Located in Chester, this role as a Bank Project Officer offers flexible hours and the chance to make a meaningful impact on the lives of residents, all within a supportive environment that champions health, diversity, and continuous improvement. With a strong commitment to employee engagement and work-life balance, Muir Group stands out as a rewarding place to build your career.
Contact Details:
Muir Group Housing Association Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Tenancy Services Officer in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Muir Group Housing Association. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Muir Group Housing Association before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Tenancy Services Officer in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Muir Group Housing Association:Your cover letter is your chance to shine! Tell us why you want to work at Muir Group Housing Association specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Muir Group Housing Association!
How to prepare for a job interview at Muir Group Housing Association
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
