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- Tasks: Provide top-notch reception and facilities support while ensuring workplace safety.
- Company: Join a values-driven organisation committed to health, wellbeing, and inclusivity.
- Benefits: Enjoy a competitive salary, flexible hours, and a strong work/life balance.
- Why this job: Make a real difference in creating a safe and welcoming environment for all.
- Qualifications: Customer service skills and proficiency in Microsoft Office applications required.
- Other info: Part-time role with opportunities for personal and professional growth.
The predicted salary is between 22385 - 25000 £ per year.
Please ensure you read the below overview and requirements for this employment opportunity completely.
£22,385 per annum
Chester
Permanent, Part Time
28 hours per week over four days, with flexibility available
We’re looking for someone who will help us provide a high‑quality Reception and Facilities service at our Lightfoot Street headquarters, while delivering reliable administration support across our Homes Directorate. You will also play an important part in supporting our workplace Health & Safety standards through basic checks, reporting issues, and helping ensure our building remains safe for colleagues and visitors.
About the Role
You will be someone who can:
- Provide a warm, professional welcome to colleagues, contractors, and visitors
- Deliver first‑class customer service at the first point of contact
- Carry out routine facilities and basic workplace H&S checks to help keep our building safe
- Report hazards, defects, or concerns promptly and accurately
- Use a range of Microsoft Office applications confidently (Teams, Outlook, Excel, Word)
- Balance a varied workload and use your initiative to solve day‑to‑day issues
- Communicate clearly and work well with different teams across the organisation
If you meet most of what we’re looking for but not everything, we’d still love to hear from you.
You’ll need to submit a CV and supporting statement telling us about you and why you’re right for the job.
Benefits
- We offer a great salary and benefits
- We are serious about health and wellbeing
- We are committed to living our values every day
- We are committed to Equality, Diversity & Inclusion
- We offer a strong work/life balance, including hybrid working
- We are committed to high colleague engagement
Closing date: 20/02/2026
Interviews will take place week commencing: 23/02/2026 at Lightfoot Street, Chester
Facilities & Business Support Officer employer: Muir Group Housing Association
Contact Detail:
Muir Group Housing Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities & Business Support Officer
✨Tip Number 1
Get to know the company culture before your interview. Check out their website and social media to see how they engage with their community. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role involves a lot of interaction with colleagues and visitors, think of examples where you've provided excellent service. Be ready to share these during your interview to demonstrate your fit for the role.
✨Tip Number 3
Brush up on your Microsoft Office skills, especially Teams and Excel. You might be asked to perform a quick task or answer questions about your experience with these tools, so being prepared will give you an edge.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Facilities & Business Support Officer
Some tips for your application 🫡
Craft a Warm Welcome: Since you'll be the first point of contact, make sure your CV and supporting statement reflect your ability to provide a warm, professional welcome. Use friendly language and highlight any customer service experience you have.
Showcase Your Skills: Don’t forget to mention your proficiency in Microsoft Office applications like Teams, Outlook, Excel, and Word. We want to see how you can use these tools to support our team effectively.
Balance is Key: We’re looking for someone who can juggle various tasks. In your application, share examples of how you've managed multiple responsibilities in the past and used your initiative to solve problems.
Be Yourself: If you meet most of our requirements but not all, don’t hesitate to apply! We value diversity and want to hear your unique story. Submit your application through our website and let us know why you're the right fit for the role.
How to prepare for a job interview at Muir Group Housing Association
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities like providing a warm welcome and conducting health and safety checks. This will help you demonstrate how your skills align with what they’re looking for.
✨Showcase Your Customer Service Skills
Since this role involves first-class customer service, prepare examples from your past experiences where you’ve excelled in this area. Think about times when you’ve handled difficult situations or gone above and beyond to help someone. This will show them you’re the right fit for their team.
✨Be Ready for Practical Questions
Expect questions that assess your problem-solving abilities and initiative. They might ask how you would handle a specific issue at the reception or how you’d report a hazard. Practise answering these types of questions to show you can think on your feet.
✨Demonstrate Your Tech Savviness
Since the role requires using Microsoft Office applications, brush up on your skills in Teams, Outlook, Excel, and Word. Be prepared to discuss how you’ve used these tools in previous roles, as this will highlight your ability to adapt to their systems quickly.
