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- Tasks: Be the first point of contact for customers, resolving queries and providing excellent service.
- Company: Join a dynamic team focused on customer experience and continuous improvement.
- Benefits: Enjoy a part-time role with a competitive salary and a supportive work environment.
- Why this job: Make a real impact by helping customers while working in a fun, collaborative team.
- Qualifications: Great communication skills and a passion for customer service are essential.
- Other info: Submit your CV and statement by 9am on 28th August 2025 to apply.
The predicted salary is between 16300 - 21800 £ per year.
Customer Experience Advisor Chester £20,383 per annum Part-time, Permanent 25 hours per week over 5 days Are you a brilliant customer champion who can join our team and live our values every day to deliver an excellent service? You\’ll love helping customers, so this\’ll be a big part of your previous roles, especially in a busy office or contact centre environment. You’ll be a great communicator, who can support customers to access our services putting them at the heart of everything you do. You’ll be able to… * Champion for our customers, providing an excellent customer experience as the first point of contact. * Help customers access our services in line with our customer commitment. * Live our values every day, taking ownership of queries and doing what matters most for our customers. * Support first contact resolution of queries including diagnosing & scheduling repairs and with rent, ASB, lettings and home ownership queries. * Help provide an accessible, value for money customer experience to meet the diverse needs of our customers, in line with our policies. You’ll be comfortable working with colleagues across our business, in an environment focused on continuous improvement, value for money, learning and innovation. You’ll build relationships with partners to provide excellent services for customers, whilst embracing our ‘One Team’ approach. So, take a look at our job profile – if you think you’ve got most of what we are looking for, but not everything, we’d still love to hear from you. About our team … Our team is great (if we don’t mind saying so ourselves!) we’re led by our Executive Director of Customer Experience. We work hard, support each other, and also like to have fun! You’ll be part of our Customer Experience Team reporting to our Customer Experience Manager and Customer Experience Coach – it’s an exciting team to be part of, as we deliver our new corporate plan ambitions. You’ll need to submit a CV and supporting statement telling us about you and why you\’re right for the job by 5pm 25th October 2025. Shortlisted candidates will be contacted to arrange an interview. Previous candidates need not apply
Customer Experience Advisor employer: Muir Group Housing Association
Contact Detail:
Muir Group Housing Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Advisor
✨Tip Number 1
Familiarise yourself with the company's values and customer commitment. During your interview, be prepared to discuss how you can embody these values in your role as a Customer Experience Advisor.
✨Tip Number 2
Showcase your communication skills by preparing examples of how you've successfully resolved customer queries in the past. This will demonstrate your ability to support customers effectively.
✨Tip Number 3
Research common challenges faced in customer service roles, especially in contact centres. Being able to discuss these challenges and how you would address them can set you apart from other candidates.
✨Tip Number 4
Emphasise your teamwork skills during the interview. The job description highlights a 'One Team' approach, so be ready to share experiences where you've collaborated successfully with colleagues to enhance customer service.
We think you need these skills to ace Customer Experience Advisor
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp what the company is looking for in a Customer Experience Advisor. Pay attention to the key responsibilities and required skills, as these will guide your application.
Tailor Your CV: Customise your CV to highlight relevant experience in customer service roles. Emphasise your communication skills and any experience in busy office or contact centre environments, as these are crucial for this position.
Craft a Compelling Supporting Statement: Write a strong supporting statement that showcases your passion for customer service. Use specific examples from your past experiences to demonstrate how you embody the values of the company and can contribute to their team.
Proofread Before Submission: Before submitting your application, carefully proofread your CV and supporting statement. Check for spelling and grammatical errors, and ensure that all information is clear and concise to make a great impression.
How to prepare for a job interview at Muir Group Housing Association
✨Show Your Customer-Centric Attitude
Make sure to highlight your passion for customer service during the interview. Share specific examples from your past experiences where you went above and beyond to help customers, as this role is all about championing their needs.
✨Demonstrate Effective Communication Skills
As a Customer Experience Advisor, clear communication is key. Practice articulating your thoughts clearly and concisely. You might want to prepare answers to common questions about how you would handle difficult customer interactions.
✨Emphasise Teamwork and Collaboration
Since the role involves working closely with colleagues, be ready to discuss your experience in team settings. Share instances where you contributed to a team goal or supported a colleague, showcasing your ability to work within a 'One Team' approach.
✨Align with Company Values
Research the company's values and be prepared to discuss how your personal values align with them. This will show that you are not only a good fit for the role but also for the company culture, which is important for long-term success.
