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- Tasks: Be the first point of contact for customers, resolving queries and providing excellent service.
- Company: Join Muir Group Housing Association, a supportive team focused on customer experience.
- Benefits: Enjoy a part-time role with flexible hours and a fun, collaborative work environment.
- Why this job: Make a real impact by championing customer needs and contributing to a positive team culture.
- Qualifications: No specific qualifications required; just a passion for helping others and great communication skills.
- Other info: Apply by 9am on 28th August 2025; we welcome diverse applicants!
The predicted salary is between 20383 - 28400 £ per year.
Chester
£20,383 per annum for 25 hpw
Part-time, Permanent, 25 hours per week over 5 days
About You
Are you a brilliant customer champion who can join our team and live our values every day to deliver an excellent service?
You\’ll love helping customers, so this will be a significant part of your previous roles, especially in a busy office or contact centre environment. You\’ll be a great communicator, supporting customers to access our services and putting them at the heart of everything you do.
You will be able to
- Champion our customers by providing an excellent customer experience as the first point of contact.
- Help customers access our services in line with our customer commitment.
- Live our values daily, taking ownership of queries and doing what matters most for our customers.
- Support first contact resolution of queries, including diagnosing & scheduling repairs, and handling rent, ASB, lettings, and homeownership queries.
- Help provide an accessible, value-for-money customer experience to meet the diverse needs of our customers, in line with our policies.
You\’ll be comfortable working with colleagues across our business in an environment focused on continuous improvement, value for money, learning, and innovation. You\’ll build relationships with partners to provide excellent services for customers, embracing our One Team approach.
Take a look at our job profile — if you think you\’ve got most of what we\’re looking for, but not everything, we\’d still love to hear from you.
About Our Team
Our team is great (if we don\’t mind saying so ourselves!). We\’re led by our Executive Director of Customer Experience.
We work hard, support each other, and also like to have fun!
You will be part of our Customer Experience Team, reporting to our Customer Experience Manager and Customer Experience Coach. It\’s an exciting team as we deliver our new corporate plan ambitions.
To apply, submit a CV and supporting statement explaining why you\’re right for the job by 9am on 28th August 2025.
Shortlisted candidates will be contacted to arrange an interview.
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Customer Experience Advisor employer: Muir Group Housing Association
Contact Detail:
Muir Group Housing Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Advisor
✨Tip Number 1
Familiarise yourself with Muir Group Housing Association's values and mission. Understanding their commitment to customer service will help you align your responses during the interview, showcasing how you can embody these values in your role.
✨Tip Number 2
Prepare examples from your past experiences where you've successfully resolved customer queries or improved customer satisfaction. This will demonstrate your ability to handle the responsibilities of a Customer Experience Advisor effectively.
✨Tip Number 3
Research common challenges faced in customer service roles, particularly in housing associations. Being able to discuss these challenges and how you would approach them can set you apart as a proactive candidate.
✨Tip Number 4
Network with current or former employees of Muir Group Housing Association on platforms like LinkedIn. Gaining insights from their experiences can provide you with valuable information to tailor your approach and questions during the interview.
We think you need these skills to ace Customer Experience Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Experience Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service. Use bullet points to make it easy to read, and include specific examples of how you've delivered excellent customer experiences in previous roles.
Write a Strong Supporting Statement: In your supporting statement, explain why you are the right fit for the role. Use specific examples to demonstrate your communication skills, ability to handle queries, and commitment to customer satisfaction. Make sure to reflect the values of Muir Group Housing Association.
Proofread Your Application: Before submitting your application, take the time to proofread both your CV and supporting statement. Check for any spelling or grammatical errors, and ensure that your documents are clear and professional.
How to prepare for a job interview at Muir Group Housing Association
✨Show Your Customer-Centric Attitude
Make sure to highlight your passion for customer service during the interview. Share specific examples of how you've gone above and beyond to help customers in previous roles, especially in busy environments.
✨Demonstrate Effective Communication Skills
As a Customer Experience Advisor, communication is key. Practice articulating your thoughts clearly and concisely. Be prepared to discuss how you would handle various customer queries and ensure you listen actively during the interview.
✨Emphasise Team Collaboration
Muir Group Housing Association values teamwork. Be ready to discuss your experiences working collaboratively with others. Share examples of how you've contributed to team success and supported colleagues in achieving common goals.
✨Align with Company Values
Research Muir Group Housing Association's values and mission. During the interview, express how your personal values align with theirs and how you can contribute to their commitment to excellent customer service.
