At a Glance
- Tasks: Deliver excellent customer service and support community initiatives for a better living experience.
- Company: Dynamic social housing provider with a focus on community and employee wellbeing.
- Benefits: Competitive salary, supportive team environment, and opportunities for personal growth.
- Other info: Join a fun, supportive team dedicated to improving housing and community services.
- Why this job: Make a real difference in people's lives and help communities thrive.
- Qualifications: Customer-focused mindset and innovative problem-solving skills.
The predicted salary is between 30000 - 40000 £ per year.
Do you have the drive to make a difference by living our values every day to deliver an excellent customer experience? You'll add significant value providing a comprehensive housing management service working with our customers to maximise their quality of life. You'll work with our residents and communities to help them thrive, offering targeted actions and delivering a holistic customer service approach.
We’re looking for a flexible, dedicated and highly motivated individual, who would welcome the opportunity to have a direct impact on improving our communities. You will be customer-focused, innovative in your approach and be able to implement initiatives to promote tenancy sustainability and deliver excellent customer service in a challenging environment.
You’ll be able to:
- Deliver an excellent customer focused service that is accessible, visible and results in high levels of customer satisfaction.
- Design and deliver effective actions to encourage tenancy sustainment and improve the social and financial performance of our communities.
- Support the creation of new ideas and innovation in the business.
- Be adaptable and brilliant at working in partnership with our customers, colleagues and communities.
If you think you’ve got what we are looking for, we’d love to hear from you. The closing date for applications is 9.00am Wednesday 1st April 2025. Interviews will take place on 8th/9th April 2025 in Chester.
About Our Team… Our team is great (if we don’t mind saying so ourselves!) we’re led by our Executive Director of Customer Experience. We work hard, support each other, and also like to have fun! You’ll be part of our new Customer Experience Directorate – where you'll work as part of our Neighbourhood Teams who are led by our Assistant Director of Neighbourhoods and you’ll be reporting to our Community Housing Manager - it’s an exciting team to be part of, as we deliver our new corporate plan ambitions.
As a dedicated social housing provider we employ over 150 people in a variety of roles and have also been awarded coveted Gold accreditation by Investors in People and also in Wellbeing. Predominantly based in the North West, Muir's Chester HQ is supported by offices in Burnley, and Huntingdon in Cambridgeshire. We put residents at the heart of everything we do, looking to continually improve the quality of their homes, the services we offer and the neighbourhoods in which they live. We own and manage more than 5,600 homes across the country and provide a diverse range of housing solutions and associated services to meet the needs of existing and potential customers.
One of our key aims is to attract and retain talented, dynamic and satisfied employees to help us deliver our exciting strategies and objectives.
Tenancy & Community Experience Officer in Chester employer: Muir Group Housing Association
Muir is an exceptional employer, dedicated to fostering a supportive and innovative work culture that prioritises employee wellbeing and growth. With a strong focus on community impact, our Chester HQ offers a collaborative environment where you can thrive while making a meaningful difference in the lives of residents. Join us to be part of a team that values your contributions and provides opportunities for professional development in the rewarding field of social housing.
Contact Details:
Muir Group Housing Association Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Tenancy & Community Experience Officer in Chester
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Muir and their values. This will help you tailor your responses and show that you're genuinely interested in making a difference in the community.
✨Tip Number 2
Practice your customer service scenarios! Think about how you would handle various situations with residents. Being able to demonstrate your problem-solving skills and customer focus during the interview will set you apart.
✨Tip Number 3
Show off your adaptability! Be ready to share examples of how you've successfully worked in partnership with others. Highlighting your flexibility and innovative ideas can really impress the interviewers.
✨Tip Number 4
Don’t forget to ask questions! Prepare some thoughtful questions about the role and the team. This shows your enthusiasm and helps you gauge if this is the right fit for you. And remember, apply through our website for the best chance!
We think you need these skills to ace Tenancy & Community Experience Officer in Chester
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for making a difference in the community! Share specific examples of how you've delivered excellent customer service or supported community initiatives in the past.
Tailor Your Application:Make sure to customise your application to reflect the values and goals mentioned in the job description. Highlight your adaptability and innovative ideas that align with our mission to improve tenancy sustainability.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language to describe your experiences and skills, ensuring we can easily see how you fit into our team and contribute to our objectives.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Muir Group Housing Association
✨Know Your Values
Before the interview, take some time to familiarise yourself with the company's values and mission. Think about how your personal values align with theirs and be ready to share specific examples of how you've demonstrated these values in your previous roles.
✨Customer Experience Focus
Since this role is all about delivering excellent customer service, prepare to discuss your past experiences where you’ve gone above and beyond for customers. Have a couple of stories ready that showcase your ability to handle challenging situations while maintaining a positive outcome.
✨Innovative Ideas
The company is looking for someone who can bring new ideas to the table. Think about initiatives or projects you've implemented in the past that improved customer satisfaction or tenancy sustainability. Be prepared to discuss how you can contribute innovative solutions to their current challenges.
✨Teamwork and Adaptability
This role requires working closely with various teams and communities. Reflect on your experiences working in collaborative environments and be ready to share how you adapt to different team dynamics. Highlight any successful partnerships you've built in previous roles.
