At a Glance
- Tasks: Support residents in sustaining their tenancies and develop their skills.
- Company: Join a dynamic team at Muir, focused on customer experience.
- Benefits: Competitive salary, car allowance, health and wellbeing support.
- Other info: Flexible role with opportunities for innovation and career growth.
- Why this job: Make a real difference in people's lives while enjoying a fun work environment.
- Qualifications: Full UK driving licence and a passion for customer service.
The predicted salary is between 27225 - 33275 £ per year.
Do you have the drive to make a difference by living our values every day to deliver an excellent customer experience? You'll add significant value providing a tenancy sustainment service working with our customers to be there to call on when they need help. You'll work with them to help them sustain their tenancy, understand their needs, offer support and take action to help them develop their skills and behaviours.
We're looking for a flexible, dedicated and highly motivated individual, who would welcome the opportunity to have a direct impact on improving tenancy sustainment for our residents. You will be customer-focused, innovative in your approach and be able to implement initiatives to promote tenancy sustainability and deliver excellent customer service in a challenging environment.
You’ll be able to:
- Deliver an excellent customer focused, tenancy sustainment service to our most vulnerable residents
- Be adaptable and brilliant at working in partnership with our customers, colleagues and communities
- Design and deliver effective campaigns to encourage tenancy sustainment across our communities
- Support the creation of new ideas and innovation in the business
For this role, you’ll need a full UK driving licence and will also be required to undergo a DBS check.
About our team: Our team is great (if we don’t mind saying so ourselves!) we’re led by our Executive Director of Customer Experience. We work hard, support each other, and also like to have fun! You’ll be part of our Customer Experience Directorate where you'll work as part of our Neighbourhood Teams who are led by our Assistant Director of Neighbourhoods and you’ll be reporting to our Community Housing Manager - it’s an exciting team to be part of, as we deliver our corporate plan ambitions.
Benefits: Here are just some of the reasons we think you would enjoy a Career at Muir:
- We offer great Remuneration & Benefits
- We are serious about Health & Wellbeing
- We are committed to Living our Values every day
- We are committed to Equality, Diversity & Inclusion
- We offer a strong Work / Life Balance
- We are committed to high Employee Engagement
Tenancy Sustainment Coordinator in Cambridge employer: Muir Group Housing Association
Muir Group is an exceptional employer that prioritises the well-being of its employees while fostering a values-driven culture. Located in Chester, this role as a Bank Project Officer offers flexible hours and the chance to make a meaningful impact on the lives of residents, all within a supportive environment that champions health, diversity, and continuous improvement. With a strong commitment to employee engagement and work-life balance, Muir Group stands out as a rewarding place to build your career.
Contact Details:
Muir Group Housing Association Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Tenancy Sustainment Coordinator in Cambridge
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Muir Group Housing Association.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Muir Group Housing Association!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Muir Group Housing Association, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Muir Group Housing Association or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Tenancy Sustainment Coordinator in Cambridge
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Muir Group Housing Association:Before hitting send, make sure to tailor your application specifically to Muir Group Housing Association! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Muir Group Housing Association
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
