At a Glance
- Tasks: Provide excellent housing management services and support community wellbeing.
- Company: Dynamic team focused on customer experience and community improvement.
- Benefits: Competitive salary, car allowance, and opportunities for personal growth.
- Other info: Join a supportive team that values hard work and fun!
- Why this job: Make a real difference in people's lives and enhance community sustainability.
- Qualifications: Customer-focused mindset and innovative problem-solving skills.
About You...
Do you have the drive to make a difference by living our values every day to deliver an excellent customer experience? You'll add significant value providing a comprehensive housing management service working with our customers to maximise their quality of life. You'll work with our residents and communities to help them thrive, offering targeted actions and delivering a holistic customer service approach.
We’re looking for a flexible, dedicated and highly motivated individual, who would welcome the opportunity to have a direct impact on improving our communities. You will be customer-focused, innovative in your approach and be able to implement initiatives to promote tenancy sustainability and deliver excellent customer service in a challenging environment.
You’ll be able to…
- Deliver an excellent customer focused service that is accessible, visible and results in high levels of customer satisfaction.
- Design and deliver effective actions to encourage tenancy sustainment, and improve the social and financial performance of our communities.
- Support the creation of new ideas and innovation in the business.
- Be adaptable and brilliant at working in partnership with our customers, colleagues and communities.
If you think you’ve got what we are looking for, we’d love to hear from you. The closing date for applications is 9.00am 8th June 2026.
Interviews will take place on Monday 15th June 2026 at our Burnley Office. We’ll be reviewing applications over the next two weeks and may invite candidates to interview earlier than the advertised dates – so don’t delay your application to avoid missing out!
About our team …
Our team is great (if we don’t mind saying so ourselves!) We work hard, support each other, and also like to have fun!
You’ll be part of our new Customer Experience Directorate – where you'll work as part of our Neighbourhood Teams who are led by our Assistant Director of Neighbourhoods and you’ll be reporting to our Community Housing Manager - it’s an exciting team to be part of, as we deliver our new corporate plan ambitions.
Tenancy Services Officer in Burnley employer: Muir Group Housing Association
As a Tenancy Services Officer, you'll join a dynamic team in Burnley that prioritises customer satisfaction and community well-being. Our supportive work culture fosters innovation and collaboration, providing you with opportunities for personal and professional growth while making a tangible difference in the lives of our residents. With competitive benefits including a car allowance and a commitment to employee development, we are dedicated to creating a rewarding and fulfilling workplace for all.
Contact Detail:
Muir Group Housing Association Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Tenancy Services Officer in Burnley
✨Tip Number 1
Get to know the company culture! Before your interview, check out their website and social media. This will help you understand their values and how you can align your answers to show you're a perfect fit.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience can directly impact customer satisfaction and community improvement.
✨Tip Number 3
Be ready to share your ideas! Think about innovative ways to enhance tenancy sustainability and customer service. Showing that you can think outside the box will impress the interviewers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Tenancy Services Officer in Burnley
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for making a difference shine through. We want to see how you embody our values and how you can contribute to delivering an excellent customer experience.
Tailor Your Application:Make sure to customise your application to highlight your relevant skills and experiences that align with the role of Tenancy Services Officer. We love seeing how your background can help us improve our communities!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your key points stand out and are easy to read. This will help us understand how you can deliver that holistic customer service approach.
Apply Early!:Don’t wait until the last minute to submit your application. We’ll be reviewing applications as they come in, and applying early could give you an edge. Head over to our website and get your application in today!
How to prepare for a job interview at Muir Group Housing Association
✨Know Your Stuff
Before the interview, make sure you understand the role of a Tenancy Services Officer. Familiarise yourself with the key responsibilities, such as delivering excellent customer service and promoting tenancy sustainability. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Focus
Since this role is all about providing a top-notch customer experience, be ready to share examples from your past where you've gone above and beyond for customers. Think about specific situations where you made a difference and how you can apply those experiences to improve the lives of residents in the community.
✨Be Innovative
The job description mentions the need for innovation and new ideas. Prepare to discuss any creative solutions you've implemented in previous roles or brainstorm potential initiatives that could enhance tenancy sustainment. This will demonstrate your proactive approach and willingness to contribute positively to the team.
✨Emphasise Teamwork
Working in partnership with colleagues and communities is crucial for this role. Be prepared to talk about your experience working in teams, how you support others, and how you handle challenges collaboratively. Highlighting your adaptability and teamwork skills will show that you're a great fit for their supportive team culture.
