Sales/Service Administrator

Office Administrator

We are seeking a confident, capable, and experienced Sales/Service Administrator to join our busy independent car sales and repair garage.

Previous administrative and customer service experience is essential. Experience in the motor trade is a strong advantage, though not required.

Key Responsibilities

• Handle customer enquiries in person, by phone, and via email
• Create repair estimates and promote additional services where appropriate
• Schedule service and repair work, maintaining the service diary efficiently
• Create, manage, and file job cards
• Order parts from multiple suppliers and track deliveries
• Process vehicle sales documentation and maintain accurate records
• Submit warranty claims and communicate with customers regarding progress
• Maintain both digital and paper-based filing systems
• Prepare and issue invoices for service and sales, and process customer payments
• Liaise with workshop staff to coordinate workflow and ensure productivity

What We\’re Looking For

• Strong communication and customer service skills
• Proficiency with computers and confidence learning new systems (full training provided)
• Ability to work independently, manage priorities, and remain organised in a fast-paced environment

Essential Requirements

• Previous experience in an administrative role
• Previous experience in a customer service role
• Clear and fluent communication in English (spoken and written)
• Full UK driving licence

Desirable (but not essential)

• Experience in the motor trade or a similar garage environment
• Basic mechanical knowledge
• Previous sales experience

Additional Information

This job description outlines the primary duties and responsibilities for the role. However, tasks may evolve over time to meet the changing needs of the business.

Job Types: Full-time, Permanent

Pay: £27,000.00-£30,000.00 per year

Experience:

• Customer service: 2 years (required)
• Administrative: 2 years (required)

Licence/Certification:

• Driving Licence (required)

Work Location: In person