b Overview /b p In this role, you will own and advance MUFG’s observability strategy across the EMEA technology estate, with a focus on Dynatrace SaaS. You’ll lead the migration from legacy monitoring platforms to modern solutions, collaborating with cross-functional teams to boost service reliability and visibility. You’ll shape monitoring governance, design proactive dashboards, and mentor peers in a fast-paced, security-conscious environment. The opportunity combines deep technical leadership with meaningful impact on user experience and operational excellence. /p b Pay / Benefits /b ul li flexible working opportunities /li li generous pension contributions /li li ongoing training programmes /li li career advancement /li li collaborative culture /li li supportive network /li /ul b Responsibilities /b ul li Administer and optimize the Dynatrace SaaS platform (configuration, tenant management, access controls) /li li Develop tagging strategies, governance frameworks, and monitoring standards across all layers /li li Serve as technical authority for Dynatrace capabilities and roadmap; liaise with vendor support /li li Design and implement end-to-end monitoring (infrastructure, APM, distributed tracing, RUM, synthetic, logs, analytics) /li li Create dashboards, alerting, and service views to support proactive management /li li Lead migration from legacy platforms (ITM, NOI) to Dynatrace; rationalise configurations /li li Support decommissioning of legacy event management platforms with migration plans /li li Provide Dynatrace incident response, problem resolution, and change management input /li li Integrate Dynatrace with ServiceNow and automate via APIs; develop automation via Dynatrace tools /li li Document platform standards, architecture diagrams, and procedures; pursue continuous automation and improvement /li /ul b Key requirements /b ul li Extensive hands-on experience with Dynatrace SaaS in large enterprise settings /li li Proven track record deploying Dynatrace for infrastructure monitoring and APM /li li Experience migrating from ITM/NOI to modern observability platforms /li li Strong ability to design end-to-end observability strategies across infrastructure and applications /li li Expertise in event correlation, deduplication and enrichment for service performance /li li Troubleshooting complex platform integrations; ITIL-aligned incident management support /li li Knowledge of OneAgent/ActiveGate deployment, alerting, dashboards, reporting /li li Linux/Windows server knowledge; scripting in PowerShell/ Python/ Bash or similar /li li Excellent stakeholder engagement, attention to detail, and continuous improvement mindset /li li Experience integrating Dynatrace with ServiceNow or equivalent ITSM via APIs /li li Strong preference for automation and governance, with clear documentation /li /ul ul li stakeholder engagement /li li collaboration /li li attention to detail /li li Dynatrace SaaS /li li APM /li li infrastructure monitoring /li /ul
VP, Systems Monitoring & Observability Technical Lead employer: MUFG
At Mitsubishi UFJ Financial Group (MUFG), we pride ourselves on being an exceptional employer, particularly for the Coverage Associate role in London. Our commitment to fostering a collaborative and inclusive work culture empowers employees to thrive, while our focus on professional development ensures that you can grow your career within a global network. With a strong emphasis on innovation and community impact, MUFG offers a unique opportunity to make a meaningful difference in the financial sector.
