Vice President, Risk Specialist Senior ServiceNow Engineer

Do you want your voice heard and your actions to count? Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long‑term relationships, serving society, and fostering shared and sustainable growth for a better world. With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career. Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

We are seeking an experienced Senior ServiceNow Engineer with specific experience of implementing and supporting the GRC modules, IRM, BCM and TPRM. Reporting to the ServiceNow Platform Manager, this role is a critical addition to the existing ServiceNow Core team. The successful candidate will work closely with the existing Senior ServiceNow Engineers to extend our ability to support and improve our use of IRM.

Key Responsibilities

• Work as a Senior ServiceNow Engineer in the ServiceNow Team within the Service Management Department and act as a Subject Matter Expert (SME) for the ServiceNow product set, responsible for its development and for the operational delivery of the service.
• Ensure that all aspects of the service delivery to the organization meet necessary governance and quality levels by adhering to the underpinning policy and procedures for the product.
• Take day‑to‑day technical management of the ServiceNow Product suite, with specific focus on GRC.
• Translate business requirements into ServiceNow technical solutions, optimizing automation and integration.
• Triage and estimate incoming enhancements and requests for the platform.
• Ensure all ServiceNow enhancements and integrations align to out‑of‑the‑box best practice and maintain a high Health Scan score.
• Provide technical governance, guidance and approval of changes submitted for review.
• Manage preparation for and testing of platform upgrades.
• Work with relevant process owners to ensure smooth transition of all future process automations and integrations.
• Ensure the latest enhancements in platform releases are utilized by identifying improvements that deliver measurable cost savings or other organizational benefits.
• Identify opportunities for enhancements to other products that the platform can provide based on cost savings, efficiency improvements or simplification by automation and/or streamlining.
• Design and develop complex and critical solutions for the ServiceNow platform based on business requirements.
• Meet all audit and IT security requirements (EMEA and Tokyo Head Office requirements).
• Create and maintain documentation including policy, process, procedures and supporting detailed technical reference material.
• Ensure all relevant training materials and guides are available for the platform.
• Oversee development and administrative tasks carried out by junior and offshore members of the team.
• Maintain and enhance good working relationships with stakeholders across the region and globally, sharing best practices, providing support and developing effective local policies and procedures in line with the One MUFG and overall Group strategy.

Work Experience

The role holder will have 5+ years of technical experience with implementing and supporting ServiceNow, specifically an in‑depth understanding of the IRM module.

Skills And Experience

• Technical Knowledge: Strong understanding of risk management and ServiceNow best practices.
• Problem‑Solving Skills: Expertise in root cause analysis and problem‑solving techniques to address complex IT issues.
• Regulatory Understanding: Proven experience ensuring compliance with regulatory standards in the financial/technology sector. Experience with DORA would be ideal.
• Interpersonal Skills: Exceptional communication, leadership, and collaboration skills to work effectively with cross‑functional teams and drive technology initiatives.

Education / Qualifications

Educated to degree level, ideally in Information Technology, Computer Science, Engineering, or a related field. Relevant and current ServiceNow certifications. Familiarity with frameworks such as ITIL and COBIT. Experience working in regulated environments, particularly in finance, insurance, or critical infrastructure sectors.

Personal Requirements

• Evidence of effective communication skills both written and verbal, including presentations.
• Strong analytical and problem‑solving skills.
• Excellent attention to detail and accuracy.
• Results‑driven, with a strong sense of accountability.
• An ability to operate with urgency and prioritize work accordingly.
• A structured and logical approach to work.
• Excellent interpersonal skills.

We are open to considering flexible working requests in line with organizational requirements. MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected, and their opinions count. We support the principles of equality, diversity, and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief, and marriage or civil partnership. We make our recruitment decisions in a non‑discriminatory manner in accordance with our commitment to identifying the right skills for the right role and our obligations under the law.