Director,Head of Digital Workplace in London

Do you want your voice heard and your actions to count? Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career. Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

MAIN PURPOSE OF THE ROLE

The Head of Digital Workplace is accountable for defining and executing the Digital Workplace strategy, managing a multitude of digital workplace products to ensure the MUFG business and its end users receive cutting edge tools and technologies that enhance productivity, collaboration and agility. The role holder will collaborate with colleagues in EMEA and across the globe to transform the end user compute and endpoint strategy, modernise current collaboration tools and to enhance the employee experience of the working environment.

The role holder will lead the strategic direction, implementation, management and support of these critical digital workplace products to optimise solutions including the performance and associated costs whilst ensuring reliable and secure digital workplace platforms that meet the growing needs of a diverse workforce. They will own and lead the investment planning of Digital Workplace related projects and programmes measuring the effectiveness of these services delivered.

This role is an integral part of the Digital Engineering Services and Solutions leadership team and the department’s evolution to bridge the gap between legacy systems with modern, agile, cloud-based solutions whilst maintaining compliance and regulatory obligations.

NUMBER OF DIRECT REPORTS

Approximately 5

KEY RESPONSIBILITIES

• Own and execute a comprehensive Digital Workplace strategy, defining objectives, aligning digital workplace product implementations with employee needs and business goals.
• Accountable for the vision and operations of the Digital Workplace function enhancing the strategic development of all Digital Workplace related architecture, products and platforms whilst balancing innovation, stability and scalability.
• Accountable for the technical Digital Workplace roadmap to enhance employee experience, productivity and security.
• Own and establish the framework for the Digital Workplace Objectives, ensuring they align with Digital Engineering Service and Solutions department and technology business strategy.
• Provide leadership and subject matter expertise on Digital Workplace technologies and adoption of these across multiple regions and business lines to support the ongoing modernisation of the function.
• Identify and lead opportunities for innovation utilising Digital Workplace technologies – supporting the organisational goals to modernise, reduce technology legacy debt, reduce technology and cyber risk, efficient and cost-effective adoption of AI.
• Establish and lead Digital Workplace product ways of working and teams to support the shift to reusable, standardised infrastructure services.
• Own and manage the Digital Workplace platform budget, licensing and vendor relationships to ensure cost efficiency, optimisation and Return on Investment.
• Ensure relationships with EMEA Technology functions and business clients are actively managed to fully deliver to business requirements.

Operational Excellence, Platform and Product Management and Governance

• Owns the design, development, and day-to-day operation of digital workplace technologies, including Modern Workplace (Teams, SharePoint, OneDrive), VDI (Citrix/Azure Virtual Desktop), and emerging technologies like GenAI.
• Accountable for designing, developing and supporting Digital Workplace solutions leading strong engineering discipline to deliver secure, reliable and modern end user computing.
• Accountable for the employee experience through collaboration and communication tools ensuring strict adherence to regulatory requirements and security standards.
• Accountable for building and implementing Digital Workplace ecosystem that is robust, secure and resilient.
• Accountable for the end to end life cycle of all assigned Digital Workplace products.
• Accountable for the successful management of Digital Workplace product upgrades, technical debt and ensure adherence to best practice.
• Lead Product Manager for Digital Workplace and productivity tools.
• Manage a team of Digital Workplace Professionals and Engineers to oversee day-to-day operations, incident response, and automation, reducing downtime and operational bottlenecks.
• Accountable for ensuring that sufficient capacity is available to accommodate expected growth in all managed Digital Workplace products.
• Responsible for ensuring Digital Workspace Virtualisation Infrastructure is highly available, reliable and performant.
• Accountable for implementing Digital Workplace feedback mechanism to measure and improve the human aspect of technology usage.
• Accountable for providing appropriate first, second- and third-line levels of business support to end users.

Governance

• Own and oversee the health, performance and operational integrity of Digital Workplace products.
• Accountable for the EMEA service desk ensuring KPIs are fully defined and met and operate to agreed service levels.
• Ensure accurate reporting of all KPIs/KRIs for the Digital Workplace products, systems and tooling.
• Identify key risks within the Digital Workplace team, assessing and mitigating those risks in accordance with the appropriate risk management framework.
• Ensure the Digital Workplace function operates in a controlled way in accordance with standard procedures by adhering to related security and compliance procedures.

Project/Change

• Accountable for complex, large scale Digital Workplace Implementations, ensuring quality, security and compliance.
• Responsible for the definition, documentation and safe technical execution of projects, working closely with the allocated Programme / Project Manager.
• Provide effective investigation and technical resolutions for any issues that may occur as part of the project lifecycle.
• Manage the technical delivery of projects within the agreed technical scope, cost and timescale across Bank and Securities.

Leadership, Culture and People Management

• Accountable for leadership across the Digital Workplace function, ensuring that the team have the appropriate capabilities to be successful in their roles.
• Accountable for development of team with a strong focus on building future capabilities.
• Lead and champion MUFG’s inclusive, diverse, and values-led culture while fostering a growth mindset.
• Actively manage performance, develop talent, identify key positions and persons and create sustainable success plans.
• Build and nurture strong relationships with internal and external stakeholders, including business teams, to promote collaboration.

WORK EXPERIENCE

Essential:

• Proven and extensive experience in Digital Workplace technology, in a leadership role within a similar sized global organisation.
• Proven experience implementing secure collaboration tools and end user computing.
• Extensive experience leading large scale digital transformation initiatives.
• Proven experience of creation extensive product and platform strategy and roadmaps.
• Proven ability to lead and inspire a team of technology professionals.
• Deep understanding of endpoint technology, modern device management, collaboration and messaging platforms.

SKILLS AND EXPERIENCE

Functional / Technical Competencies:

Essential:

• Strong understanding of IT infrastructure, SaaS applications and modern collaboration suites.
• Proficiency with monitoring tools to optimise end user experience.
• Experience of overseeing design, implementation and support of Citrix solutions.

Preferred:

• Powershell for automation, troubleshooting and improving service delivery.

Education / Qualifications

Preferred:

• Degree educated and / or equivalent experience preferred.
• Microsoft Certified: Endpoint Administrator (MD-102).
• Microsoft 365 Certified: Enterprise Administrator Expert.
• ITILv4 Foundation or Intermediate.

PERSONAL REQUIREMENTS

• Excellent communication skills to bridge the gap between Technology and the business.
• A proactive, curious and motivated approach with the ability to explore new solutions.
• Strong decision-making skills with a structured and logical approach to work.
• A creative and innovative approach to work, that is user centric.
• Excellent interpersonal and leadership skills to ensure end users are supported in a virtual environment.

We are open to considering flexible working requests in line with organisational requirements. MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count.