At a Glance
- Tasks: Be the go-to person for client enquiries and ensure top-notch service.
- Company: Join MUFG, a leading global financial group that values innovation and collaboration.
- Benefits: Enjoy competitive pay, career growth, and a supportive work environment.
- Other info: Dynamic team atmosphere with opportunities to learn and grow.
- Why this job: Make a real impact by helping clients navigate their banking needs.
- Qualifications: Strong communication skills and a passion for client service are essential.
The predicted salary is between 36000 - 60000 £ per year.
Do you want your voice heard and your actions to count? With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career. Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.
Overview of the Department/Section
MUFG has a developing and thriving Transactional Banking business, headquartered in Tokyo and spanning all continents. Transaction Banking, EMEA (incorporating Europe, Middle East and Africa) forms part of MUFG’s Global Transaction Banking business. Our key responsibilities are to drive regional business and support global & regional clients with Transaction Banking solutions for Cash and Liquidity Management, Foreign Exchange, Trade and Working Capital through a comprehensive suite of proprietary and 3rd party digital channels. We support our local and international cash management services for our Corporate, FI and NBFI client base. Transaction Banking EMEA consists of Trade, Working Capital, Cash and Liquidity Management solutions for our chosen client base and comprises of product, sales, implementation, client services, planning and risk functions.
The Client Servicing Team acts as the first point of contact for all client issues and enquiries across our Transaction Banking products and channels. The team provides a proactive client service approach to clients on all transactional enquiries, complaint management and troubleshooting problems, as well as identifying cross-sell opportunities. They take end-to-end accountability and ownership of the client relationship to deliver an optimal and premium service level.
Main Purpose of the Role
The Client Service Associate is the first point of contact for all client enquiries and issues coming in through our Client Servicing Desk. All enquiries and requests are logged, tracked and updated through to resolution. Provide a proactive and practical approach to identify and understand in detail each enquiry and request, then take accountability and ownership to manage the client expectations. Provide advice and guidance to the client on the use and operation of all related products and channels, and identify potential cross sell and revenue opportunities to enhance the customer experience. Where required provide training and proactively educate the client to avoid any potential service disruptions. Collaborate with key stakeholders and maintain engagement with all internal operations teams to ensure prompt resolution of cases and client issues. Strong organizational and communication skills are critical.
Key Responsibilities
- First point of contact for the client on all day-to-day banking enquiries and issues, taking accountability and ownership to ensure an optimal and premium service level is provided.
- Log and track all calls to resolution ensuring accuracy and timely reporting of metrics, and making sure SLAs are being met on a consistent basis.
- Support of customer’s daily transactions and operations, by investigating and resolving enquiries and complaints promptly, and managing the client expectation.
- Day-to-day handling of enquiries and requests internally from the front office coverage teams and branches across the EMEA region.
- Proactive, value add engagement with corporate client groups.
Associate, Client Servicing in London employer: MUFG
At MUFG, we prioritise our employees' growth and well-being, fostering a collaborative work culture that values diverse ideas and innovation. As an Associate in Client Servicing, you will be empowered to take ownership of client relationships while benefiting from comprehensive training and development opportunities in a dynamic environment. Located in the heart of EMEA, our team is dedicated to delivering exceptional service, making your contributions impactful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Associate, Client Servicing in London
✨Tip Number 1
Network like a pro! Reach out to current employees at MUFG on LinkedIn or through mutual connections. Ask them about their experiences and any tips they might have for landing a role in Client Servicing.
✨Tip Number 2
Prepare for the interview by understanding MUFG's values and how they align with your own. Be ready to discuss how you can contribute to their vision of being the world’s most trusted financial group.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Think of examples where you've taken ownership of a situation and resolved client issues effectively, as this is key for the Client Servicing role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team at MUFG.
We think you need these skills to ace Associate, Client Servicing in London
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to hear your unique voice and how you can contribute to our team. Don't be afraid to show us what makes you, well, you!
Tailor Your Application:Make sure to customise your application for the Associate, Client Servicing role. Highlight your relevant experience and skills that align with our vision of putting people first and delivering premium service. Show us why you're the perfect fit!
Showcase Your Communication Skills:Since this role is all about client interaction, it's crucial to demonstrate your strong communication skills in your written application. Use clear and concise language, and make sure to convey your ability to engage with clients effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows your enthusiasm for joining our team at MUFG!
How to prepare for a job interview at MUFG
✨Know Your Stuff
Before the interview, make sure you understand MUFG's Transaction Banking services inside out. Familiarise yourself with their cash and liquidity management solutions, as well as their approach to client servicing. This will show that you're genuinely interested and ready to contribute.
✨Showcase Your Communication Skills
As a Client Service Associate, strong communication is key. Prepare examples of how you've effectively communicated with clients in the past, especially in resolving issues or managing expectations. Practising these scenarios can help you articulate your experience clearly during the interview.
✨Demonstrate Proactivity
MUFG values a proactive approach to client service. Think of instances where you've gone above and beyond for a client or identified opportunities for improvement. Be ready to discuss how you can bring this proactive mindset to the role.
✨Engage with Questions
Prepare thoughtful questions about the team dynamics and how they collaborate with other departments. This not only shows your interest in the role but also your understanding of the importance of teamwork in delivering premium service to clients.
