Interfaces BAU Team Lead

About the Role

Join MUFG, where being inspired is expected and a meaningful impact is rewarded.

Main Purpose of the Role

To lead, manage, and continuously improve a blended team of support analysts and developers responsible for the end‑to‑end business‑as‑usual support and controlled development of a business‑critical middleware platform.

Key Responsibilities

• Line management of a mixed onshore/offshore team including developers (L3) and support analysts (L1/L2)
• Define clear roles, responsibilities, and escalation paths across support tiers
• Drive performance management, objective setting, coaching, and career development
• Build a strong partnership with offshore teams to ensure effective knowledge transfer, quality, and accountability
• Create a culture of ownership, continuous improvement, and operational excellence

Service Ownership & BAU Operations

• Overall ownership of BAU service for middleware platforms, including availability, stability, and performance
• Accountable for incident, problem, and root cause management
• Major incident coordination and communication with technology and business stakeholders
• Reduction of repeat incidents through structural fixes and automation
• Ensure effective L1/L2 support triage with timely escalation to L3 where required
• Maintain and continuously improve support documentation, runbooks, and knowledge bases

Platform Stability & STP Enablement

• Ensure middleware platforms meet the resilience, scalability, and latency requirements of front‑office and STP‑critical flows
• Proactively identify risks to STP processing and mitigate through system improvements and operational controls
• Monitor platform health, capacity, and throughput, working with infrastructure and architecture teams where required

Delivery & Technical Oversight

• Provide hands‑on technical leadership across support and development activities
• Oversee delivery of minor enhancements, fixes, and tactical improvements to supported platforms
• Ensure solutions are aligned with existing architecture, frameworks, and reusable components
• Enforce high standards for code quality, testing (unit, integration, and regression), and documentation
• Deputise for the Head of Interfaces when required

Stakeholder Management

• Act as a key technology contact for front‑office, operations, and business stakeholders
• Balance competing priorities across BAU stability, regulatory obligations, and change delivery
• Provide clear, timely, and transparent communication during incidents and service issues
• Build strong working relationships across Technology, Operations, and Business teams

Risk, Controls & Compliance

• Ensure all support and development activity complies with internal policies, audit standards, and regulatory requirements
• Strict adherence to change management processes, privileged access and production controls, and SDLC and release governance
• Proactively identify and remediate operational and technical risks

Culture & Values

• Actively promote MUFG’s values‑led, inclusive, and collaborative culture
• Lead by example in cyber awareness, operational discipline, and professional conduct
• Encourage continuous learning and improvement across the team

Work Experience

• Proven experience supporting and developing middleware or integration platforms within financial services
• Experience operating in a production‑critical, front‑office‑facing environment
• Strong background in BAU service management, including L1–L3 operational models
• Demonstrable experience working within controlled SDLC environments (e.g. ITIL, SDLC, Agile/Waterfall hybrids)

Functional / Technical Competencies

• Strong knowledge of transactional messaging and STP architectures
• Solid understanding of middleware technologies and integration patterns
• Hands‑on experience with Java‑based platforms, including integration using FIX messaging and IBM MQ
• Familiarity with front‑office and back‑end integration patterns, with exposure to low‑latency and high‑throughput systems
• Experience working with, or migrating towards, API‑driven architectures (e.g. RESTful services) as part of platform modernisation initiatives
• Experience with production support, incident management, and root cause analysis
• Ability to manage multiple stakeholders with competing priorities
• Experience leading distributed or offshore teams

Education / Qualifications

• Degree educated or equivalent experience.

Personal Requirements

• Excellent communication skills
• Results driven, with a strong sense of accountability
• The ability to operate with urgency and prioritise work accordingly
• Strong decision making, with the ability to demonstrate sound judgement
• A structured and logical approach to work
• Strong problem solving and numerical skills
• Excellent interpersonal skills
• Excellent attention to detail and accuracy
• A calm approach, with the ability to perform well in a pressurised environment
• The ability to lead a high performing team

Our Culture Principles

• Client Centric
• People Focused
• Listen Up. Speak Up.
• Innovate & Simplify
• Own & Execute

Equal Opportunity Statement

MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count. We support the principles of equality, diversity and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief and marriage or civil partnership. We make our recruitment decisions in a non‑discriminatory manner in accordance with our commitment to identifying the right skills for the right role and our obligations under the law. We are open to considering flexible working requests in line with organisational requirements.