Director, Head of Cloud

NUMBER OF DIRECT REPORTS: Approximately 8

MAIN PURPOSE OF THE ROLE: The Head of Cloud is accountable for defining and executing a multi-cloud strategy, leading multi-cloud infrastructure platforms and driving Cloud adoption across MUFG. The role holder will lead a team of 8 direct reports and establish a product management style cloud operating model to enable modernisation of ways of working and a shift to reusable, standardised infrastructure services. The role holder will work extensively and collaboratively with colleagues in EMEA and across the globe to lead Azure, Oracle Cloud, and AWS offerings to deliver next generation Cloud technological solutions to MUFG business lines to support MUFG goals and objectives. The role holder will be the subject matter expert in cloud – preferably across Azure, Amazon Web Services and Oracle – having extensive experience of working with external cloud vendors and internal and external cloud solutions. The role holder will lead, educate and evangelise the use of cloud across MUFG to facilitate MUFG’s goals to modernise, reduce technology legacy debt, reduce technology and cyber risk, increase efficient and cost‑effective adoption of AI, and rationalisation of applications and infrastructure. The role holder will be accountable and responsible for all cloud implementation and launch service offerings including communications, education and service readiness. They will own and lead the investment planning and financial governance of cloud related projects and programmes. The role holder will own and manage the cost of cloud technologies and associated budget, licensing and vendor relationships to ensure cost efficiency, optimisation and Return on Investment. The role holder will work with Head of Platform Engineering to deliver a reliable, robust, sustainable, scalable and efficient operating model by leveraging best practices. This role is an integral part of the department’s evolution and requires a blend of deep technical Cloud and engineering expertise, robust regulatory compliance knowledge alongside strong senior leadership skills.

KEY RESPONSIBILITIES

• Planning & Strategy: Own and execute a comprehensive multi-cloud strategy directionally aligned to the MUFG cloud strategy at a global level. This role will be accountable for defining a technical roadmap for cloud that supports Business growth and strategy and enables modernisation of the EMEA technology stack and reduction of the physical data centre footprint.
• Accountable for designing, developing and supporting a world class product aligned cloud service across Azure, Oracle cloud and AWS, leading strong engineering discipline to deliver secure, scalable and sustainable patterns for MUFG.
• Owns the vision, roadmap and operations of a product aligned cloud team balancing stability, scalability, innovation, data sovereignty and regulatory requirements.
• Provide leadership and subject matter expertise on cloud technologies and adoption of these across multiple regions and business lines to support the ongoing modernisation of the function, staying ahead of cloud technological advancements through knowledge and experience through internal and external networks.
• Own and develop cloud vendor relationships – ensuring world class levels of service for MUFG.
• Identify and lead opportunities for innovation utilising cloud – supporting the organisational goals to modernise, reduce technology legacy debt, reduce technology and cyber risk, efficient and cost‑effective adoption of AI, rationalisation of applications and infrastructure.
• Own and lead the investment planning and financial governance of cloud related projects and programmes.
• Own and establish the engagement with the Business lines to promote and champion the use of cloud across MUFG, building trusted relationships with the Business to support them in their strategic goals inline with the cost/investment and environmental targets that they are operating within.
• Accountable for building a team of cloud engineers and subject matter experts to support external and internal cloud alignment, ensuring that their technical expertise is developed in line with industry and cloud vendor strategies, relevant and up to date.
• Work with Head of Platform Engineering to deliver a reliable, robust, sustainable, scalable and efficient operating model by leveraging best practices.

Operational Excellence, Platform and Product Management and Governance

• Accountable for managing all aspects of the public cloud platform for IaaS, PaaS and SaaS. This includes architectural design and guidance, liaising with application teams, implementing solutions for and alongside application teams, and monitoring and supporting the cloud services and resources.
• Identify opportunities and implement cloud solutions for efficiency enhancement, functionalities and service quality improvement.
• Accountable for the design, execute and support cloud & hybrid cloud proof of concept deployments, based on Digital Engineering Services and Solutions strategy and/or business use cases.
• Accountable for building and implementing cloud ecosystem that is robust, secure and resilient and supports MUFG’s operational resilience requirements both for the business and regulators.
• Accountable for complex, large‑scale cloud implementations, ensuring quality, security and compliance.
• Manage successful cloud platform and product upgrades, technical debt and ensure adherence to best practice.
• Own and oversee the health, performance and operational integrity of cloud platforms and products, managing a team of cloud professionals and engineers to oversee day‑to‑day operations, incident response, and automation, reducing downtime and operational bottlenecks.
• Lead any technical escalations or cloud related incident responses with the goal of minimising any service disruption within cloud technologies.
• Accountable for ensuring that sufficient capacity is available to accommodate expected growth in all managed cloud platforms.
• Accountable for ensuring a highly available, reliable and performant cloud infrastructure is developed, maintained and supported to meet the business needs for availability, performance and control under a 24 by 7 support.

Leadership, Culture and People Management

• Accountable for people leadership across the cloud team, ensuring that the team have the appropriate capabilities to be successful in their roles.
• Build and lead a high performing cloud team, fostering a culture of innovation and growth.
• Actively manage performance, develop talent, identify key positions and persons and create sustainable success plans.
• Ensure appropriate training is in place to fulfil current and future skill requirements.
• Lead and promote a dynamic, delivery driven culture that works alongside business units to provide responsive resolutions and value driven solutions.
• Lead, establish and maintain ways to strengthen working relationships with stakeholders including business teams.

WORK EXPERIENCE

• Proven and extensive experience of leading enterprise cloud Engineering teams within Financial Services.
• Proven experience with various vendor cloud providers – desirable AWS, Azure, Oracle.
• Experience of designing and implementing solutions with the following Cloud technologies: AWS, Azure and Oracle Cloud.
• Deep Cloud Engineering experience including Infrastructure‑as‑Code.
• Real‑world experience implementing and supporting cloud platforms and identity solutions (Azure, Oracle, Entra ID).
• Proven experience in designing innovative business solutions and a track record in delivery of successful Cloud Implementation projects.
• Strong stakeholder and business relationship background.
• Extensive and successful experience for communicating the "why" behind cloud adoption, managing business expectations and experience to ensure the cloud transformation meets both technical and business objectives.

SKILLS AND EXPERIENCE

• In‑depth knowledge of the following cloud platforms: Azure, Amazon AWS, Oracle cloud.
• Solid understanding of at least one cloud Identity Security and Access Management implementation.
• Deep Knowledge of application architectures using non‑Microsoft technologies such as Linux, SAP, and Open‑Source technologies such as OpenShift, Docker, Kubernetes and similar.
• Proficient understanding and experience of Cloud related development concepts (e.g. Agile, DevOps, CI CD pipeline) & related tools (e.g. VSTS, GitHub, TeamCity).

PERSONAL REQUIREMENTS

• Excellent communication skills.
• Results driven, with a strong sense of accountability.
• A proactive, motivated approach.
• Strong decision‑making skills, the ability to demonstrate sound judgement.
• A structured and logical approach to work.
• Strong problem‑solving skills.
• Excellent interpersonal skills.
• The ability to manage large workloads and tight deadlines.
• Excellent attention to detail and accuracy.
• A calm approach, with the ability to perform well in a pressurised environment.

We are open to considering flexible working requests in line with organisational requirements. MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count.