Associate, Customer Consulting Team (Japanese speaker)

Do you want your voice heard and your actions to count? Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long‑term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career. Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

Overview of the Department/Section: Japanese Corporate Banking Division (London) is a front office function responsible for business development of customers located in the United Kingdom and other demarcated countries in EMEA whose ultimate parents are Japanese Corporates. The Business Support Department is accountable for supporting customers’ transaction execution with the Bank and managing operational risks and compliance with policies, regulations, and relevant requirements within 1LoD.

The Customer Consulting Team supports matters relating to customers’ account maintenance, on‑boarding and off‑boarding, and day‑to‑day queries by collaborating with Relationship Managers. MUFG is seeking an Associate to join its Business Support Department within the Japanese Corporate Banking Division for EMEA, based in London.

This appointment presents a rare opportunity to become an integral member of a front office team that provides vital support to Japanese corporate clients throughout the EMEA region. As an Associate, you will uphold the highest standards of customer service and operational precision, working closely with Relationship Managers and colleagues across MUFG’s international network.

The organisation offers a collegial and inclusive environment where your fluency in both Japanese and English will be highly regarded, and your ability to collaborate will be instrumental in advancing business objectives. With access to global resources, comprehensive professional development programmes, and a culture founded on integrity and responsibility, this role affords you an exceptional platform to cultivate your career in international banking while making a substantive contribution to client relationships.

What you’ll do:

• Respond promptly and accurately to client enquiries as the initial point of contact, ensuring consistently high standards of service whilst cultivating enduring client relationships.
• Administer a broad spectrum of administrative duties related to account management and transaction execution, adhering meticulously to internal policies and procedures for seamless operations.
• Collaborate with colleagues across multiple international locations to resolve client‑related matters efficiently, escalating issues appropriately to Relationship Managers or senior management when required.
• Establish and maintain peer networks throughout MUFG by gathering pertinent information and fostering effective inter‑office cooperation.
• Remain conversant with MUFG systems, procedures, manuals, and products—including general banking services, credit facilities, deposits, loans, and foreign exchange—to respond effectively to both client and internal queries.
• Review and update team procedures regularly in alignment with regulations, global standards, policy requirements, and industry best practices in partnership with Compliance & Legal teams.
• Verify and facilitate the collection of essential client documentation such as mandates, agreements, and indemnities for processing by other divisions including Planning, KYC, Operations, and Transaction Banking.
• Conduct thorough analysis using diverse data sources—including client intelligence—to generate valuable market insights that inform decision‑making processes.
• Analyse incidents affecting clients by participating in post‑incident discussions (PDs) and communicating outcomes clearly and promptly to relevant parties.
• Provide guidance on bank processes related to account maintenance for stakeholders and junior staff members whilst overseeing their work as necessary.

What you bring:

• Demonstrable experience in a client‑facing capacity within corporate banking or financial services where collaborative effort was paramount.
• Proficiency in both written and spoken Business Japanese alongside fluent English communication skills enabling effective engagement with clients and colleagues alike.
• Advanced competence in Microsoft Office applications—particularly Excel and Word—for efficient management of data‑driven tasks.
• A degree‑level education or equivalent relevant industry experience providing a robust foundation for comprehending complex banking operations.
• Capacity to manage multiple priorities under pressure whilst maintaining accuracy and quality of output at all times.
• Logical reasoning coupled with meticulous attention to detail when analysing information or executing processes critical to client satisfaction.
• A collaborative disposition that fosters harmonious working relationships across teams locally and internationally within an organisation such as MUFG.
• Experience reviewing procedures against regulatory requirements or industry standards ensuring ongoing compliance within operational frameworks.
• Refined interpersonal skills including empathy, attentive listening, clear communication style—and the ability to offer constructive guidance or feedback when supporting junior staff members.
• An adaptable mindset open to embracing new methodologies or responding swiftly as business needs evolve within an agile work environment.

We are open to considering flexible working requests in line with organisational requirements. MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count. We support the principles of equality, diversity and inclusion in recruitment and employment, and oppose all forms of discrimination.