Vice President, Risk Specialist Senior ServiceNow Engineer

We are seeking an experienced Senior ServiceNow Engineer with specific experience implementing and supporting the GRC modules, IRM, BCM, and TPRM. Reporting to the ServiceNow Platform Manager, this role is a critical addition to the existing ServiceNow Core team.

Key Responsibilities

• Serve as a subject‑matter expert for the ServiceNow product set, responsible for its development and operational delivery.
• Ensure that all aspects of the service delivery meet governance and quality standards.
• Manage day‑to‑day technical operations of the ServiceNow product suite with a focus on GRC.
• Translate business requirements into technical ServiceNow solutions, optimizing automation and integration.
• Triage and estimate incoming enhancements and requests for the platform.
• Ensure enhancements and integrations align with out‑of‑the‑box best practices and maintain a high Health Scan score.
• Provide technical governance, guidance, and approval of changes submitted for review.
• Prepare for and test platform upgrades.
• Work with process owners to transition process automations and integrations.
• Identify and leverage platform releases to deliver measurable cost savings or improvements.
• Explore opportunities for enhancements across other products for cost savings, efficiency, or automation.
• Design and develop complex, critical solutions for the ServiceNow platform based on business requirements.
• Meet all audit and IT security requirements (EMEA and Tokyo Head Office).
• Create and maintain documentation – policies, processes, procedures, and technical reference material.
• Ensure training materials and guides for the platform are available.
• Oversee development and administrative tasks performed by junior and offshore team members.
• Maintain strong stakeholder relationships across the region and globally.

Work Experience

• Minimum 5+ years of technical experience in implementing and supporting ServiceNow, including deep understanding of the IRM module.

Skills and Experience

• Strong understanding of risk management and ServiceNow best practices.
• Expertise in root‑cause analysis and problem‑solving techniques.
• Proven experience ensuring compliance with regulatory standards in the financial or technology sector.
• Experience with DORA is ideal.
• Exceptional communication, leadership, and collaboration skills.
• Degree level education in Information Technology, Computer Science, Engineering, or related field.
• Current ServiceNow certifications.
• Familiarity with ITIL and COBIT frameworks.
• Experience working in regulated environments (finance, insurance, or critical infrastructure).

Personal Requirements

• Effective written and verbal communication, including presentations.
• Strong analytical and problem‑solving skills.
• Excellent attention to detail and accuracy.
• Results‑driven with a strong sense of accountability.
• Ability to operate with urgency and prioritise work.
• Structured and logical approach to work.
• Excellent interpersonal skills.

EEO Statement

MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected, and heard. We support the principles of equality, diversity and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief, and marriage or civil partnership. We make recruitment decisions in a non‑discriminatory manner consistent with our legal obligations.